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Digital Services Lead Resume

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Los, AngelS

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SUMMARY:

  • 17+ years of global experience in the areas of Delivery Management backed with good technical, Digital transformation expertise.
  • Experience in design and implement Digital transformation roadmaps and Operating Model for large organization.
  • Life Science domain expertise include - Clinical Trial management, Clinical Data management, Patient Safety, Pre-Clinical and Regulatory.
  • Actively managed strategy, operations & implementation of Transformational Outsourcing engagements for large clients (100M+), Team size of 700+
  • Defined the strategic framework of transition from Build to Run & Build to Service desk.
  • Implemented digital operations - automation of Business process, Business KPIs, Monitoring tools to improve the overall Customer IS Maturity and faster delivery of solutions to Market.
  • Experience in Pre-Sales, Sales and Consulting, Managed and played solution Architect for Multi-Million Deals
  • Excellent Visualization, Articulation and Presentation skills.
  • Experience in Digital Marketing Strategy and using Customer's Digital Platforms like MS teams, Yammer for OCM, Market, Experience in conducting and participating Design thinking workshops, Roadshows.

SKILLS:

Business development

Pre-Clinical

Data Management

Digital Strategy

Devops

ITIL

Remedy

Robotic Process Automation

Pega

RPA

Uipath

Data Analytics

Data Mart

Predictive Analytics

Software as a Service

SAAS

IAAS

PAAS

USE Cases

Deployment

RFP, SCRUM, BMC

Eureka, Oracle

Terraform

HP-UX

UX, SAS, unix

Spotfire, LIMS

Argus, Shiva

Continuous Improvement

Cost Management

Operations

Best Practices

Metrics

Marketing Strategy

Product Development

Value Proposition, market research

Branding

Marketing

ROI

Ecosystem

Contract Management

Digital Campaign

Digital Marketing

Rate Cards

SOW

TCO

Vendor Management

SIX-Sigma

Finance

EXPERIENCE:

Confidential, Los Ang e ls

Digital Services Lead

Confidential, California

Service Delivery Manager

Confidential, California

Senior Manager

Responsibilities:

  • Life Science domain expertise include - Clinical Trial management, Clinical Data management, Patient Safety, Pre-Clinical and Regulatory.
  • Actively managed strategy, operations & implementation of Transformational Outsourcing engagements for large clients (100M+), Team size of 700+
  • Defined the strategic framework of transition from Build to Run & Build to Service desk.
  • Implemented digital operations - automation of Business process, Business KPIs, Monitoring tools to improve the overall Customer IS Maturity and faster delivery of solutions to Market.
  • Experience in Pre-Sales, Sales and Consulting, Managed and played solution Architect for Multi-Million Deals

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