Success factors Consultant Resume

SUMMARY

Over 6 years of experience in IT out of which around 1.5 - year experience in SAP solutions primarily on developing Solutions for SF Performance & Goal Mgmt, Compensation, Recruiting & Succession Mgmt.
EC and Integrations. Success factors experience highlights includeDevelopedcustom portletsin (ESS) Employee self-service by using (MDF) Meta Data Frame Work Objects
Worked onGoal and V11 and V12 Version Performance Management templates
Configured Route Maps, Defined different authorizations by using RBP
Used standard and developedcustom Adhoc reports in Reporting
Configured multiple workflows for different Event reasons
Coordinated with off-shore, Regional and Country HR teams for project implementation
Proficient in Employee Central modules and all the data models associated
Very good understanding of XML to do changes associated to workflow events, propagation rules, custom fields, associations
Have experience in writing business rules to suffice business requirements
Have worked closely on mass loading of different sets of data into SF
Very thorough in the framework of SF, foundation & generic objects, SF different modules, internal and external integrations of SF

PROFESSIONAL EXPERIENCE

Confidential

Success factors Consultant

Responsibilities:

Business requirements gathering through workshops
Documented information, developed Business Process Documents and Functional Specifications
Resolved issues and worked on workflows, launching forms, ESS & MSS applications, PM & GM templates and workflows, RBP, MDF, XML changes in (workflow events propagation rules, data model field changes), business rules, portlets, reporting, loading and validating data, integration with HCM, external systems
Identified main areas of issues/challenges & provided solutions, helped in change mgmt
Conducted and attended workshops for problem resolutions and documented the same.
Completed successfully Data migration, Data Validation ensuring data integrity, QA, Configuration Testing, UAT, all the related cut over activities before Go Live
Tested and prepared test plans, scripts, analyzed, handled defects using HPQC, SharePoint, oneNote

Confidential, Atlanta, GA

Query resolution unit Manager

Responsibilities:

Worked on resolving queries on credit card dispatch unit, customer service units and managed 3 people directly
Have got an award on excellent performance for the year 2013
Met customer expectations in resolving various queries and helped to avoid further escalations and meet the target