SUMMARY

• Experienced banking professional with superior attention to detail and highly ethical nature. Applies trend and pattern knowledge to bring improvements with CRM - Salesforce Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Familiar with diverse banking and investment products, including deposit accounts and loans.
• Punctual and works well under pressure. including transcribing documents and creating spreadsheets and presentations. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.

TECHNICAL SKILLS

• Strong client relations
• Quality Assurance
• Regulatory compliance
• Data Analysis
• Operations management
• Strategic sales knowledge
• Conflict resolution
• Organized multi-tasker
• Compliance, banking laws and regulations
• Consumer banking specialist
• Business development
• Technical support
• Data entry
• MS Office proficiency
• Oral and written communication

PROFESSIONAL EXPERIENCE

Contract project Consultant

Confidential

Responsibilities:

• Review of check/ACH activity to verify appropriate liquidity exists and to ensure regulatory requirements.
• Process linking of collateral accounts to loan accounts and pricing of Variable and Fixed Rate Loan Accounts at inception of loan
• Correct check order errors for securities backed loans
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Developed standard operating procedures and document workflows for current and future process steps.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Met deadlines by proactively managing individual and team tasks and implementing Different applications processes.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Investigated and resolved accounting, service and delivery concerns.
• Promoted available products and services to customers during service, account management and order calls.

Contract project consultant

Confidential

Responsibilities:

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Recommended loan approvals and denials based on customer loan application reviews.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Submitted loan applications to underwriter for verification and recommendations.
• Reported financial data and updated financial records in ledgers and journals.
• Conveyed pivotal operational improvements to boost performance using financial data from reports.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Contract Project consultant

Confidential

Responsibilities:

• Prepared documents for projects in accordance with project manager, team or client specifications
• Implemented BI solution framework for end-to-end business intelligence projects.
• Created and implemented database designs and data models.
• Coordinated with project management staff on database development timelines and project scope.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Prepared internal and regulatory financial reports, including balance sheets and income statements.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Produced and maintained consistent technical documentation.
• Collaborated across departments and levels of management to gain consensus on procedural documentation
• ACH Payments and wire transfers made with high demands for clients.
• Remained informed on current regulations, especially concerning research industry and document creation
• Reviewed document management protocols and user activities against internal records policies and document management standards
• Wrote, edited and updated project manuals and technical documentation used by quality assurance team
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
• Appointed as main corporate office contact, handling all questions and issues from customers and vendors

Confidential

Responsibilities:

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Created strategies to develop and expand sales of services to existing customer.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Pulled daily branch reports.
• Opened accounts with a cross sale products opened.
• Handled various accounting transactions.
• Created member account profiles on TD Bank online banking program.
• Collected member loan payments.
• Exceeded quarterly sales goals
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Advised clients on mortgage, educational and personal loans.
• Answered an average of number calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Dedicated to continuously improving sales abilities and product knowledge.