Cloud Application Engineering Lead Resume Sunnyvale, CA - Hire IT People

SUMMARY

Application Engineering Lead & Risk Management/ComplianceTalented and inventive professional with more than ten years of experience in technology, financial crimes investigations, credit lending, and technical product case resolution within dynamic and growing environments.

TECHNICAL SKILLS

Operating Systems: Windows 7, XP, Vista, windows server, Linux, Chrome OS, MAC OSX

Software: MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Visio, SAP, Salesforce classic & Lighting, Lotus Notes, CRM, ITIL, ITSM, Enpower, Encompass, Lexis Nexis, SAS

Languages: SQL, JAVA, HTML

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Cloud Application Engineering Lead

Responsibilities:

Triaging, troubleshooting cases, Buganizer “Jira type” tickets from multiple queues and providing resolutions to aid partners and customers.
Developing and drafting new Knowledge based documentation to support process, procedures and guidelines.
Collaborate with legal related issues regarding privacy, enterprise, and potential fraud risks.
Manage collaboration tools with Confidential cloud, G - suite, Chrome Support, Android, and Drive Enterprise in a global environment.
Identify process gaps creating and defining dashboard metrics using tools like Power BI and Internal BI tools.
Run reports, analyzing data, to keep teams running efficiently to increase production, and monitor customer satisfaction surveys.
Assist with recruiting team members, interviewing, on-boarding and providing hire feedback.

Confidential

Technical Support Product Engineer

Responsibilities:

Support product-oriented cross functional teams in JIRA case investigations and resolutions and drafted knowledge articles to aid clients.
Drove the rollout of new applications and motivated junior analysts to increased productivity and superior client service.
Collaborate with compliance and legal related to enterprise wide fraud risks, along with laws and regulations by FCRM Governance.
Install and upgrade mortgage/banking Encompass software for clients.
Guaranteed that all projects are delivered on time, within scope and budget, and that service level agreements (SLA) were met, resulting in the top client survey rating average of 4.85% out of 5%.

Confidential

Senior DE Underwriter

Responsibilities:

Steered the review of revisions of project scope, scheduling, to guarantee all projects were delivered on time and within budget, communicated projects, scope, objectives, and technical feasibility to management and all relevant stakeholders.
Designated as a top underwriter performer for the Company by senior management.
Thoroughly evaluated and assessed loan application portfolios including home equity lines of credit, collateral, and the overall credit limit. Determined the degree of risk and documented the relevant reasons for the approval or disapproval.
Partnered with loan officers, brokers, executive management, vendors, realtors, to gain a deeper understanding of clients’ cash flows and overall assets using personal and corporate tax returns.
Performed spot checks and quality control audits on loan files.

Confidential

Senior Underwriting Team Lead

Responsibilities:

Underwrote loans responsibly using sound judgment in support of established guidelines.
Headed quality compliance audits and delivered informative credit analysis using standard industry software, Encompass, Enpower, Datatrac, Unifi, DU, and LP.
Nominated as one of eight employees across the company for a prestigious leadership development program for achieving overall production growth and profit objectives.
Averaged over $2M in monthly revenue by identifying appropriate prospects and securing high-level investors.

Confidential

Senior Business Analyst/Project Manager/Senior Fraud Analyst

Responsibilities:

Managed the availability of internal project resources, vendor collaboration, and partner involvement for strategic deliverables. Completed complex timely reports as related to BSA, including but not limited to Currency Transaction Reports and Suspicious Activity Reports.
Steered investigative financial analysis, in accordance with small business administration, Express, and 504 loan programs, to offer a wide range of financing solutions to help businesses succeed. Liaised with oversight, legal, compliance, operations, and product development teams to facilitate an organizational understanding of regulatory changes implemented by the Consumer Financial Protection Bureau (CFPB).

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Cloud Application Engineering Lead Resume

Sunnyvale, CA

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