PROFESSIONAL SUMMARY

• Certified Confidential .com Administrator, Confidential .com App Builder, and Confidential .com Platform Developer me
• Over 7 years of IT experience with 5+ years strong experience in Confidential .com development.
• Experience in working on large/ small teams in agile and waterfall development environments.
• Involved with complete life cycle of multiple projects; worked on projects at various stages including Requirements Gathering, System Design, Implementation and Testing.
• Experience customizing Sales Cloud, Service Cloud and FinancialForce.
• Extensive noledge of various CRM processes like Account Management, Lead Management, Campaign Management, Opportunity Management, and Forecasting.
• Strong experience working with Apex classes, Triggers, and Custom Controllers
• Experience in implementing Confidential Custom objects, Custom fields, Junction objects, Master - Detail relationships and Look-Up relationships.
• Experience in design of Dashboards, data binding and various components and application requirements and awareness of the governor limits for a multi-tenant environment.
• Granted specific user permissions using Queues and Public Groups
• Developed many SOSL and SOQL queries, both ad hoc and within Apex.
• Worked on SOAP API and REST API integrations.
• Involved in Data Integration and Migration by using Confidential .com data loaders
• Hands on experience working with APEX Triggers, APEX Classes and Visual Confidential Pages,
• Validations Rules, Workflows, Process Builders, Email templates and Approval Workflows
• Experience in designing Confidential Lightning Apps and Components
• Strong experience in management of leads and cases, Web-to-lead, Web-to case, and Email-to-case
• Extensive Knowledge in migration techniques: Change Sets, Confidential .com IDE tool.
• Experience in Batch Apex, Scheduled Apex, Integrations concepts using SOAP API and REST API and Java Scripts.
• Worked on different Confidential environment including sandbox and production
• Comprehensive understanding of web technologies including HTML, JavaScript, WSDL, and XML
• Strong experience in database development using PL/SQL for MySQL and Oracle
• Used Informatica and Talend for integrating Confidential organization with Marketing tools
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHINCAL SKILLS

Confidential Technologies: Apex (Classes, Triggers, Dynamic Apex, Batch, Schedulers), Visualforce (Pages & Controllers), SOQL, SOSL, Workflow & Approval Processes, Process Builder, Reports & Dashboards, Standard & Custom Objects(Validation Rules, Formulas, Relationships, Record Types, Page Layouts), Security and Sharing (OWD, Profiles, Role Hierarchy, Sharing Rules), Lightning Components

Web Tools: Confidential .com Setup Tools, Eclipse/ Confidential .com IDE, Developer Console, Confidential .com Explorer, Data Loader, Confidential .com Migration Tool

Languages: Java, Apex, JavaScript

Databases: SQL Server, Oracle

Web Technologies: HTML, XML, JavaScript, JSON, SOAP, CSS

ETL Tools: Informatica, Talend

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Confidential Developer/Administrator

Roles and Responsibilities

• Developed and supported the integration from Eloqua to SFDC for feeding marking information
• Implemented custom SOAP API for Oracle Eloqua integration via Oracle SOA
• Developed remote actions to interact with Eloqua via Oracle SOA
• Designed, developed and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs in the application.
• Developed functions using Dynamic SOQL and SOSL to access sObjects.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Approval Processes and Process Builders for automated alerts, field updates, and Email generation.
• Designed & Implemented complex multi-level Approval Processes requirements using approvals and workflows automation.
• Created and deployed Several Reports, Dashboards and Dynamic Dashboards.
• Implemented several additional enhancements using accelerated iterative development methodology.
• Migrated standard and custom objects in standard to Lightning experience
• Developed and tested lightning components using aura framework
• Worked with Lightning components along with server-side controllers and AJAX calls to retrieve data from object
• Added Lightning Component to Lighting Pages and Record Pages
• Responsible for writing unit test classes and code migration and configuration from Sandbox to Production using the change sets and Confidential .com Migration Tool.
• Debug Apex scripts using debug logs and system log console to catch exceptions and governor limits.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications
• Performed admin tasks for both Confidential .com and its apps as well as for FinancialForce’s global needs

Confidential, Richardson, TX

Confidential Developer/ Administrator

Roles and Responsibilities

• Extensively used Data Loader for insert, update, and upsert operations for user related data in comma separated values (CSV) files.
• Built lookup and master-detail relationships on the custom sObjects and created junction sObjects to establish relationship among the existing sObjects.
• Created Custom sObjects, Static Resources, Custom Settings, Custom Labels, and Public Groups.
• Worked with standard Confidential .com objects including Accounts, Contacts, Leads, Opportunities, Cases, Campaigns
• Developed Apex Classes, Apex Triggers, and Test Cases in order to implement various functional needs of the organization.
• Maintained test coverage for all the existing classes and triggers
• Maintained different access levels with the organization by using Record Types and Field level security
• Established Campaign Hierarchies, Marketing Campaigns, Lead Queries, Web-to-Lead, Assignment rules, and Auto-Response rules
• Used Talend for extract, transform, and load the data into Confidential organization.
• Fetched data from standard Confidential objects including Account, Contact, Campaign, and Lead into Eloqua via Talend as an ETL tool
• Provided support to existing applications via successfully resolving the Tier-1, Tier -2 and Tier-3 support tickets
• Coordinated with the business operations in order to understand the business requirements and new functionality to be implemented.
• Conducted noledge transfer sessions on Confidential .com for newly hired interns and business users.
• Developed design documents for business users as a part of noledge transfer and understanding of the implemented logic.
• Coordinated with Business Operations, other team members for the enhancement of business modules using Confidential .com IDE
• Migrated the developed code to the deployment instance in the sandbox for unit testing as well as User Acceptance Testing (UAT)
• Involved in UAT design document preparation and test data preparations for Client demo and signoffs.
• Involved in Quarterly Releases for successful production deployments

Confidential, Schaumburg, Illinois

Confidential Developer

Roles and Responsibilities

• Implemented the Agile SCRUM Methodology based Confidential .com applications
• Delivered AppExchange and custom code based Confidential .com solutions for huge user base
• Interacted with various business operations for gathering the functional requirements for Confidential .com CRM implementation
• Created custom sObjects and fields, established relationships and developed various RecordTypes, Page Layouts, Profiles and Assignments Rules
• In order to achieve the complex business functionality, customized several Validation Rules, tasks, Apex Triggers, Apex classes, etc.
• UsedMetadataAPIwithinSalesforceto develop workflow rules and pick list fields
• Designed and modified the existing Custom tabs, Components, and S Control to suit to the needs of the application.
• Designed custom pages using VisualForce and custom controllers for customizedUIof application work flow.
• Designed VisualForce pages for displaying the lists of pending approvals within the organization
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed different report types including tabular, summary, matrix, and joint for reporting the forecasting data to the business users
• Created and modified various dashboards for displaying quarterly targets
• Developed Lightning components as well as Lightning apps to provide better interfaces to end users
• Set up environment by enabling My Domain.
• Built and modified the existing apps using Lightning App Builder and Lightning Components
• Performed Confidential .com Administrator duties to design the access levels for users in the organization.
• Resolved incidents and tasks related activities to minimize impacts on availability and existing organizational performance
• Worked on Tier-2 support for Confidential .com applications
• Developed Confidential .com APEX and Web Services API on Confidential .com IDE
• Handled the construction of client objects for SOAP based Web Service Call outs
• Developed Email to Case functionality for various businesses and implemented Assignment rules and workflows to assign and notify the cases to users or queues

Confidential, Pittsburg, PA

Confidential Business Analyst & ETL Developer

Roles and Responsibilities

• Trained new hires on Confidential administration and development
• Modified and Created Email Templates, Update Page Layouts
• Created Custom Fields, including Lookups, Formula Fields and Rollup Summary Fields
• Configured Workflows and Approval Processes
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Updated and Supported VisualForce Pages, Apex Triggers and Classes
• Worked with Data Import and Export with Apex Data Loader
• Worked on Error Handling andTroubleshooting Techniquesusing various log files, and debugging Informatica mappings, mapplets, sessions and workflows
• Created test scenarios in a Sandbox environment, developed code incorporating all possible business scenarios and migrated to the Production environment.
• Implemented various business modules using Model View Controller (MVC) design pattern.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Customized the appearance of a custom sObject by adding tabbed layouts with each tab presenting field map or related list for sObject
• Created data warehouse application to store and report investment data to include risk, compliance, product, operations, sales, marketing and financial data
• Designed utilization of the transformed data into Confidential application
• Performed Data Management, includingData Integration from externaldata sources such as CSV, flat files, Oracle using web services as well as importing and exporting large volumes of data
• Involved in integration of ERP systems with Informatica Cloud to get the live data for data manipulations and loading into different sObjects
• Transformed the data extracted fromsalesforce.com application into the external databases for generating large business reports using the Informatica Power Center.
• Collaborated with business users in order to develop better understanding offunctional areas and associated Confidential .com setup

Confidential, NJ

Confidential Administrator /Intern

Roles and Responsibilities

• Add/Update/Terminate Users, Configured and maintainedSalesforce.com application user profiles, roles, assigning permission sets, generating security tokens, upgrade installation.
• Involved in CRM related discussions with various business user groups for gathering the functional requirements and implementation.
• Involved in Data Mapping Specifications to create and execute detailed system test plans.
• Worked with different pharmaceutical business users to discuss regarding CRM implementation for healthcare customers and products
• Worked on functional areas of Confidential ’s standard as well as custom objects