SUMMARY

• Around 8 years of IT experience with, 5+ years' experience in the salesforce.com CRM Platform, as Salesforce business analyst, Administrator and Developer.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions.
• Extensive experience in application design, customization, development, support onSalesforce.com, Force.com platform and Web based application using Apex.
• Has good experience in implementing Apex Classes, Controllers &Triggers and Visual Force.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, SOQL, SOSL and various production environments.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in data migration from ANT, Excel, MS outlook and Legacy Systems using Apex Data Loader.
• Experience in creating Lightening components.
• Expert in generating, analyzing custom reports, dashboard for management for various business unit personnel to provide detail information on key performance indicators.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Microsoft Office Suite and MS Vision.
• Good understanding ofSalesforce.com Governor Limits with an ability to optimize code to respect limits.
• Involved in the full SDLC process using scrum methodologies.
• Proven ability to deliver high quality IT projects and services on schedule and budget.
• A skilled communicator & team leader capable of managing client engagements during the daily project related activities to ensure smooth & crisp execution.
• Experience working with Eclipse IDE and Force.com Plug - in environment.
• Experience in designing and implementingSalesforce.com applications using Agile/Scrum methodologies.
• Experience in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies.
• Experience in Integration of Project with Web Services using SOAP and Rest services.
• Experience with SAP technical modules.
• Experience working on data migration projects, Extensive experience working in Agile, Scrum and Waterfall methodologies.
• Involved in Unit testing, Integration testing, Regression testing, System testing

TECHNICAL SKILLS

CRM: Salesforce.com

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange,Force.com IDE, Apex Data Loader, Roles & Profiles, Sandbox

Web Technologies: HTML, Visualforce

Operating Systems: UNIX, Windows

Programming Languages/Technologies: SOQL, SOSL, Apex, SAP, VB

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Salesforce Developer/Admin

Responsibilities:

• Interacted with stakeholders in requirement gathering and analysis. Implemented those requirements in Salesforce according to the business.
• Worked on Salesforce User Training, User Support and Ad-hoc analysis.
• Helped in Business forecasts and projection of revenue for the stakeholders in the business.
• Created test cases, scenarios and analyzed outputs.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Did POC work on Lightening component building for Sales cloud components like accounts and opportunities.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel to map all the existing fields from Client SAP Application to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using salesforce schema
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed application after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Worked with the User Acceptance Testing (UAT) team to help them understand the functionalities of salesforce.
• Provided ongoing salesforce.com maintenance support and administration services.

Confidential, Charleston, WV

Salesforce Developer

Responsibilities:

• Working as SFDCdeveloperandAdminfor multiple Business applications communicating with internal clients and 3rd party software's for external clients.
• Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
• Developed and Customizing salesforce.com application based on the user needs.
• Hosted JAD sessions and reviewed the same.
• Documented requirements in Functional and business requirement documents.
• Created user acceptance test cases for corresponding business cases.
• Granted users security access and maintained roles, profiles depending on the business needs.
• Designed Workflows, validation rules, assignment rules, Approval Process, page layouts, permissions, Salesforce Limits, created custom objects, apps and created multiple users and managed users.
• Trained users and Managers after successful implementation of changes and projects in salesforce.
• Instructed users and business partners on salesforce tool enhancement.
• Interact with Stakeholders like Sales Directors, Managers and Regional directors on improving salesforce and making its best utilization.
• Created custom objects, custom fields, custom tabs and various other components as per requirements.
• Designed and developed Apex Programs, Apex Triggers for various functional needs in the application.
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Created page layouts according to the user requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Created work flows, work flow actions and email templates
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved withSalesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Worked with varioussalesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Created record types and assigned Page Layouts based on the profile to the record type.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
• Used Data Loader to bulk load data intoSalesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Confidential, Columbus, Ohio

Salesforce Developer/Administrator

Responsibilities:

• Hosted JAD sessions and reviewed the same.
• Documented requirements in Functional and business requirement documents.
• Created user acceptance test cases for corresponding business cases.
• Granted users security access and maintained roles, profiles depending on the business needs.
• Trained users and Managers after successful implementation of changes and projects in salesforce.
• Instructed users and business partners on salesforce tool enhancement.
• Interact with Stakeholders like Sales Directors, Managers and Regional directors on improving salesforce and making its best utilization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• UsedSalesforceLightning combines the new Lightning Design System, Lightning App Builder and
• Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Worked onSalesforceto quick book integration.
• Implemented Security Settings and configured profiles and permission sets.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesforce.com (SFDC).
• Assisted Development team in Designed, developed, test and deployed customSalesforceapplications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Created and used Email templates in HTML and Visualforce.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed troubleshooting of various production issues.
• Resolving issues related to Governor Limits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Confidential - Framingham, MA

Salesforce Developer

Responsibilities:

• Created Sales force Objects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Involved in UI and DB Design for Mobile application.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Salesforce Automation Process, Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Wrote Simple Python scripts that used the Salesforce REST API’s.

Confidential, Orange County, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Utilized Informatica data loader in handling massive amounts of user data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Systems Engineer

Responsibilities:

• Involved in full cycle Implementation’s, support, upgrade from ECC 6.0 to EHP 7.0 including business process analysis, conceptual design, development test and post Go-live support.
• Good experience in ABAP/4 Programming, Classical, Interactive and ALV Reports, Interfaces, Conversions, Module Pool Programming, Screen Painter, Menu Painter, BDCs, LSMW, Smart forms, SAP Script Layouts, Function Modules, BAPIs, BADIs, SAP Enhancement Framework, User exits, Data Dictionary Objects, ABAP OOPS.
• Good experience in configuration/transferring of data from SAP to Non-SAP systems using various technologies via: ALE/EDI/IDOC, BAPI.
• Created Background Jobs, Scheduled Background Jobs and Monitored Background Jobs.
• BAPI for sales order creation from legacy system to SAP system.
• Smart form development for purchase order MM.
• Test and adjust ABAP programs and function modules to make them functional/optimal in ECC 6.0 environment.
• Troubleshoot the problems, identify and apply OSS Notes.