OBJECTIVE:

To exploit my technical, analytical and interpersonal communication potentials and my enthusiasm to excel myself as an IT professional and to contribute myself to reach the goals of the organization.

SUMMARY:

• Siebel Consultant with 8+ years of experience in Siebel Technology and worked on end to end Siebel implementation.
• Having Experience on Siebel upgrade from version 7.x to 8.x.
• Worked on critical bug fixes in upgrade which includes components down issues, workflow issue, configuration issues, monitoring daily interfaces and resume the failed interface jobs.
• Handled heavily customized opportunity entity in Freescale project.
• Worked on eScript, VB script for several complex validations and manipulations of the data.
• Configured workflows for implementing the business process automation by enforcing complex business rules and creating validation messages for Data validation manager.
• Worked on Siebel integration objects and with vanilla business services to export the data in xml from Siebel to other teams for further process.
• Worked on Application Administration and Assignment Manager.
• Worked on support between Eloqua, Tibco and Siebel process.
• Worked on Lead Management module to implement the lead process by understanding the business requirement.
• Worked on email Response to create Service Request and assign to Teams based on Receiver mail box.
• Written one - time conversion scripts which is very helpful for the business process to load the data from excel to Siebel.
• Having Experience on Siebel Open UI Upgrade.
• Fixed all post upgrade issues once the IRM is completed.
• Maintained implementation plan for all the Application level changes after the migration in every Quarterly release.
• Committed to learning with new technologies.

TECHNICAL SKILLS:

Domain: SIEBEL Call Center, Sales7.7, 8.1, 8.1.1.7, 8.1.1.14. Tools: SIEBEL Tools IDE 7.7, 8.1, 8.1.1.7, 8.1.1.14.

Siebel Skills: Siebel Tools, Siebel Workflows, Scripting, Siebel Admin.

Operating Systems: Windows NT/2000/95/XP/windows 7.

Languages: C, C++, VB Script, eScript.

RDBMS: Oracle 9i, 10g, SQL Server 2000, 2005, PL/SQL.

Markup Languages: HTML, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

Platform: Siebel call center 8.1.1.14

Responsibilities:

• Fixing the Upgrade bug fixes for normal HI application.
• Fixing the bug fixes for OPEN UI with respect to browsers like IE, Mozilla and Chrome latest versions.
• Worked on Preparing Detailed Technical Design document and planning the executing of development tasks.
• Worked on changes required for Opportunity communications system using eScript, workflows and with required configuration changes.
• Worked on F9 issues, RCR, Policies, Component Down issues, Admin Communication (Reply, Reply to All) and client side business services to achieve the requirements.
• Worked on Admin Response groups for inbound mail activities to create the Service Requests.
• Worked on to customize the web templates to get the new views for Opportunity Blue chip process.
• Prepared the final implementation plan for Production implementation.
• Worked on Thunderbird Tool to monitor inbound Mails.
• Coordinating offshore team in running all Functional Test cases on 8.1.1.14 and UAT Support for business testers.
• Reviewing functional specification document for new enhancements, providing Review comments.
• Working on 24/7 Production support activities in Siebel, Tibco, Eloqua and Monitoring the Interfaces.

Confidential

Platform: Siebel call center 8.1.1.7

Responsibilities:

• Verifying UI and compare all Repository objects with 7.7.2.12.
• Analyzing the root cause of the problems/issues and Planning for Bug Fix of 8.1.1.7 Gaps based on analysis of Application Upgrade Attribute/Object List log.
• Analyzing New Features of 8.1.1.7 and mapping with user requirements like TBUI and OSES.
• Worked on join and MVL related issues caused due to data model change.
• Worked on entities like Opportunity, Service Request, Contact, Audit Trail.
• Worked on different areas like Configuration, Scripting, Business Services, Workflows, Smart Script and Admin related tasks (like Extracting Database, installing client & Tools, ODBC connection string settings, Generate Triggers and Monitoring Components)
• Worked on workflows to send mail notifications, to trigger the Business services and to do different Siebel Operations like Create, Update, Query the records.
• Written Business Services to create or modify the Records and to create an email messages to send the details from CRM.
• Worked on F9 functionality, configuring communication Templates and communication Drivers & Profiles.
• Written shell scripts to automate the daily interface to capture the exact errors and sends a mail alert to the team.
• Worked on Performance issues.
• Worked for 24X7 productions support to handle the tickets based on their severity and fixing them instantly and some are time permits.
• Worked on configuration and non-configuration customer requests in production support, interacting with BA’s every week to deliver the requirements on time and got the huge satisfaction from the clients.

Confidential

Siebel Application Development & Support

Platform: Siebel Sales.

Responsibilities:

• Worked on Preparing Detailed Technical Design document and planning the executing of development tasks.
• Worked on modifying current interface logic and creation of workflow policies to automate key transactions.
• Configuration of UI, Business, Data layer entities using Siebel tools.
• Developed Business Services for Auto Generated Mail Communication with Applicant using Outbound Communication Manager.
• Prepared Application Admin screens for Administration using configuration
• Created Custom tables, Custom business components wherever necessary
• Developed RCR jobs for required functionality.
• Troubleshooting the application development, Scripting and workflows
• Created Conditional validations and conditional read-only.
• Involved in Regression testing and Unit testing.
• Implemented State Model and MLOV for meeting the Customer Requirements.
• Help functional consultants / Business Analysts during initial requirement gathering sessions
• Ongoing interacting with key business users to clarify and validate requirements
• Perform detailed technical analysis and write technical approach and design documents
• Configuration of UI, Business, Data layer entities using Siebel tools
• Prepared Application Admin screens for Administration using configuration.
• Created Custom tables, Custom business components wherever necessary.
• Written test Cases for our project.
• Created IO for generating the BIP reports for our project.
• Written client side business services using on Outbound Communication Manager to send mails to the users for Eligible deals based on their status.
• Involved in migration process from one environment to another environment and knowledge on upgradation development from version 7.8 to 8.1.

Confidential

Platform: Siebel CRM-8.1.1

Responsibilities:

• Configured and Customized the Siebel applications using Siebel Tools in accordance with the business requirements
• Configuring Object definitions in the UI layer, Configuring User Properties at Business Component layer.
• Responsible to customize Siebel GUI layer objects using Siebel tools. Developed List applets, Form applets, and Pick applet.
• Configuring Customized pick lists (Static and dynamic).
• Configuring Drill downs, Creation of joins and links as per user’s specifications.
• Involved in eScripting

Confidential

Platform: Siebel CRM-7.8

Responsibilities:

• Customized the application using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Configured Siebel application using Siebel Tools according to client requirements.
• Configuring Object definitions in the UI layer, Configuring User Properties at Business Component layer.
• Modified the Siebel business objects layer by modifying the custom Business Components.
• Configured Joins, Links, Static and Dynamic Pick lists, MVGs, Screens, Views, and Applets as per specifications.
• Configured Drill Downs to navigate different Views.
• Involved in Scripting