SUMMARY

• Around 8+ years of experience as an IT professional, committed to maintain cutting edgeon technical skills and up - to-date industry knowledge including 6+ years of experience as aSalesforce Developer and Consultant and 2 years of experience as a Java Developer.
• Experience in Administration, SFDC Configuration, Implementation and Support of Sales force and SFDC instances.
• Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force, Force.com IDE, SOQL and SOSL.
• Strong understanding of Salesforce.com and its Development Life Cycle.
• Extensive experience in developingApex Classes, Triggers, Visual force pages, writing Workflows,Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application,Analytic Snapshots and Dashboards.
• Extensive work experience on designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Extensive experience in developing APEX classes, Triggers, Visual force pages, Controllers, writing Workflows, Integration and Force.com API.
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in bulk data migration and integration using Apex Data Loader.
• Experienced inSales cloud, Collaboration Cloudfor all partner portal, customer portal.
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Greatly skilled in SFDC Development using Apex, Visualforce, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL and SOSL.
• Strong understanding of OOPS concepts and Design Patterns such as Model View Controller (MVC), Data Transfer Object (DTO), Data Access Object (DAO).
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Used Salesforce Chatter to provide real time notifications.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services tosalesforce.comclients.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow &Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: APEX,Java, Python

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 &8.

Web Technologies: HTML, CSS, JavaScript, XML, WSDL and SOAP

PROFESSIONAL EXPERIENCE

Confidential, Palo Alto, CA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Independently performed development, testing, implementation and documentation.
• Worked on Service cloud on managing and resolving cases,Review Case History, Assign Tasks and create key metrics with customized reports and dashboards.
• Developed assignment rules while handling Cases to route the Queues to the right group and used escalation rules and list views.
• Effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Implemented new enhancements including creation of Workflows, email alerts and email templates, and campaigns.
• Conducted Refresher training for the new end users on thesalesforce.comapplication
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Experience in web technologies likeHTML, CSS and JavaScript.
• Performed Data migration using Import wizard,Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed and maintain visual force, AppExchange, Force.com pages and integration to other third party solutions
• Integrated Apex with External services by making callouts that used SOAP/REST.
• Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports.
• Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines.

Environment: Salesforce.com, Apex, Sandbox, Visual Force (Pages, Component and controllers), Email Services Triggers, Workflow, Import Wizard, Sharing Rules, Data loader, Validation rules, SOSL, SOQL, AppExchange, Report, dashboard, Force.com IDE, Java, HTML,SOAP/REST, Oracle, SQL Server, PL/SQL. SOSL,HTML, JQuery, CSS, Java Script, SQL Server 2012.

Confidential, Ft. Worth, TX

Sr. Salesforce Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation. Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Buttons, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created various Reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Eclipse IDE, Rocket Track tool( for Bug Reporting) and RLINK.

Confidential, Atlanta GA

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Customized tabs for different business users groups and business centers.Created workflow rules and defined related tasks, email alerts, and field updates.Createdpagelayouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Configured template reports for all company departments.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers),APEX, Data Loader, HTML, AppExchange, Workflow & Approvals, Reports, Triggers, Custom Objects, Import Wizard, Sharing Rules, Custom Tabs, Email Services, Security Controls, Sandbox.

Confidential, Tampa, FL

SalesForce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with varioussalesforce.comStandard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates,time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and VisualForce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Used Chatter Customer Groups to share information with customers, respond to questions and move through deal terms.
• Used Chatter teams/Private Groups to share our project files and information with co-workers.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE,Subversion, Web services.

Confidential, Pleasanton, CA

Salesforce Developer

Responsibilities:

• Responsible for customization of Salesforce.com for Global Account Managers and Sales reps.
• Setup and deployedSalesforce.comfrom the ground.
• Developed automated workflows and approval processes for sales opportunities, quote discounts andLead routing.
• Loaded data into SFDC using Data loader.
• Configured and developed the Salesforce application with Apex coding and visual force pages.
• IntegratedSalesforce.comto back office systems for bi-directional data exchange using Informatica on Demand that automated informationexchange to the back office Oracle databases.
• Used Informatica Data Loader service for loading the data in to Salesforce Application using CSV files.
• Created and scheduled data synchronization tasks using Informatica to synchronize the data between Salesforce orgs and between Salesforce and other applications and databases.
• Responsible for leading the customization of Price book within Salesforce.com.
• Responsible for integratingsalesforce.comwith Parker software’s Email2DB for email interaction.
• Planned and implemented the requirements gathering strategy.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Developed several Apex Triggers, Classes and visual force pages during the project lifecycle.
• Setup and customized the customer portal of Salesforce.com using Visual force, CSS, HTML and JavaScript.

Environment: APEX, Triggers, Visual Force, JavaScript, HTML, WSAPI 16.0, SOQL, SOSL, AppExchange, XML, Agile, Salesforce-Salesforce, Workflows, Jira, Jitter bit data loader, Oracle and SQL Server

Confidential 

Java Developer

Responsibilities:

• Involved in designing and implementation of application flow.
• Involved in Developing UI screens in Administrator module.
• Developed Servlets and JSP pages for displaying both dynamic and static pages using HTML and CSS.
• Developed Action and Form Bean classes to retrieve data and process server side validations.
• Used JavaScript for performing client side validations.
• Created JDBC stored procedures, triggers, queries and PL/SQL statements to interact with the database.
• Involved in implementing Internationalization for supporting different country languages using Unicode formats.
• Involved in Code Reviews to make sure best coding standards and java best practices are used before placing the code in version control.

Environment: Java 1.4, Servlets, JSP, Struts, EJB, Design patterns, HTML, java script, Eclipse IDE, Ant, Clear Case and Web sphere application server.