SUMMARY:

• Initiate a full legacy support transition model for a 5 hospital health system meeting all SLA guidelines managing 19 directly reporting legacy support analysts.
• Built a proven methodology for a large healthcare institution to deliver a national EHR standard initiative aligning with meaningful use stages 1 and 2.
• Managed and delivered this initiative to a pilot region consisting of 53 clinics (over 120 providers) all attesting electronically with E - Prescribing reporting for meaningful use stage 1.
• Rolled out the lab integration for the above aforementioned to a consolidated lab system.
• Managed the successful delivery of a case management solution to 6 large health systems reducing unnecessary overhead of staff and proven metrics reflecting ROI of up to 70% baselined off of former current state metrics.
• Effectively built and directed a $24 million dollar global IT program on behalf of Confidential with 50-75 direct reports.
• History of leading efforts to maximize efficiency reducing overhead maintenance/reoccurring support costs within small/medium/large organizations
• Managed multiple large scale engagements refining processes and converting them into efficient workflows into electronic systems
• Contract management (re-negotiations) with key vendors cutting vendor costs by as much as 30%
• Led multiple large scale projects building high available and redundant IT solutions
• Managed multiple multi-million dollar healthcare organization programs simultaneously
• Established a PMO for an al institution built on top of Microsoft products
• Led multiple teams through challenging implementations using effective leadership skills (understanding, empathy, confidence, positive thinking, personal growth)
• Successful director through effective communication, strong leadership, and positive attitude.
• ROI Metrics
• Risk Management
• Communications Planning
• Quantitative and Qualitative Analysis of Project Initiatives
• Stakeholder Management
• Leveraging Microsoft Project as a Key Tool in Project Plans/Blueprints
• Resource Leveling/Management
• Staff Augmentation
• A/R Aging report management
• Understanding of claims management workflow
• Direct involvement in payor rejection management - private, local and State
• Clear understanding of fee schedule management and payor projections
• Management of implementing E&M coding into EMR templates
• Relations management between physician office and clearinghouse, particularly RelayHealth
• Management of complex billing staff situations
• From an EMR/HER rollout perspective:
• Re-establish best practices of a physician office workflow with modern day technology
• Clear understanding to minimize the impact to provider care during the rollout
• Maintain a high degree of physician satisfaction
• Management of physician resistance
• From a relationship perspective:
• Clear understanding of the physician world and the need to respect their individualized best practices
• Building key relationships founded on mutual respect and professionalism
• Maintaining a “trusted advisor” approach for key clientele
• Practice Partner/HAC:
• Lead team of project managers, IC’s, and TE’s to convert a multi-specialty facility of over 20 providers from Horizon Ambulatory Care to Practice Partner (full data conversion)
• Continued effort rolling out Practice Partner and Practice Plus to community affiliated/non-affiliated physician offices ranging from a variety of specialty practices.
• Served as a senior project manager implementing HAC into multiple health systems.

TECHNICAL SKILLS:

Classic ASP Development

JavaScript

VBScript

MS SQL (Admin/Programming)

VB6

Managed/Unmanaged Switches and Firewalls

LAN/WAN Technologies

TCP/IP Protocol

Load Balancing, Clustering (SMTP, Web, Applications)

PBX/Voice

Avaya

Aastra

Horizon Ambulatory Care

Practice Partner

Practice Plus

Horizon Surgical Manager

Horizon Medical Imaging

Acudose

Horizon Clinical Infrastructure

Series

EC2000

Horizon Emergency Care

Horizon Enterprise Visibility

Horizon Patient Folder

Pathways Materials Management

Epic Ambulatory

Microsoft Server, OS, and All Office Product Line

Exchange Server 2000/2003

SQL Server and ISA Server

Citrix and VM-Ware

Desktops (All Manufactures, Primarily Dell)

Laptops (All Manufactures, Primarily Dell)

Servers (HP, Dell)

Networking Devices (Light Cisco/Linksys, SMC, Watch Dog)

PBX uplifts and global implementations

PROFESSIONAL BACKGROUND:

Confidential

Senior Consultant

Responsibilities:

• Multi-facility Hospital System
• Legacy Support Program Manager
• Build a team of level II/III systems support analysts
• Design and implement support management strategies to transition all legacy hospital systems for the duration of a 2 year engagement
• Evaluate personnel and strategically cross assign each based on strengths and weakness to cross-support all applications in scope
• Manage a 36 application portfolio within budgetary guidelines meeting all SLA requirements
• Manage customer expectations around contractual deliverables
• Implement change control methodologies to control scope creep and even-flow communication across all deliverable teams

Confidential

Integration Project Manager

Responsibilities:

• Manage 12 integration analysts/developers to deliver the project scope
• Re-define scope to properly align with technology architecture
• Rebalance project budget by eliminating scope creep
• Trimmed off over $1 million in wasteful Meditech integration efforts
• Transformed staff morale to work as a team

Confidential

Project Delivery Manager

Responsibilities:

• Oversee the delivery of an EHR to 53 clinics
• Develop national architecture with the Confidential EEHR application for Confidential practices meeting all legal guidelines
• All projects require meaningful use stage 1 requirements
• Confidential CareEnhanced Review Manager
• Project managed the delivery of the CERMe system to 6 large hospital case management departments
• Built and assessed current state and future state workflows inclusive of a full case escalation process through EHR.
• Managed a team of integration analysts to interface the CERMe system with Confidential and Meditech respectively.
• Established PMO framework for organization
• Developed a full methodology to manage entire project life-cycle
• Re-aligned Confidential 10.3 upgrade and various other IT/HealthCare Projects
• Built an electronic business case solution integrated with SharePoint and MS Project Server
• Created uniform documentation standards
• Developed CIO/Executive dashboard for senior management to track all project statuses
• PMI/PMP mentoring of existing staff

Confidential

Global Voice Technology Program Director

Responsibilities:

• Hire and directly manage all program resources
• Designed a full proof implementation methodology to maximize results under strict budgetary guidelines
• Build and manage all vendor partnerships to effectively inject them into the program driving them to work effectively with our model
• Build an in program commercials team driving quotations and purchase orders
• Effectively manage a $24 million dollar program budget through proper forecasting, planning, and risk management
• Draft and drive all SOW’s respectively
• Strong focus on scope management within the partnership
• Coach and lead all teams down multiple, simultaneous implementations streams on a very strict and compress timeline
• Develop and host multiple large scale workshops to kickoff multiple activities within the program
• Establish best technical practices and leadership within the program to effectively manage all design documentation and architecture
• Seek additional out of scope work and manage with the account management team to drive new business
• Effectively pull together all resources spread across the globe in multiple countries to drive positive results and assign accountability

Confidential

Senior Consultant - Program Manager

Responsibilities:

• Manage IT and implementation staff to produce design document for future state v/s current state documentation of all hardware.
• Oversee effort in producing a schematic for an HA Oracle RAC solution integrated with an OEM server.
• Direct staff in designing and optimization document for current state interfaces.
• Work with vendor arms on pushing contracts through legal for hardware, professional services, and staging services.
• Manage the overall timeline.
• Implement and close out the project.
• Manage large scale hospital device optimization project for printers, fax machines, and copiers. (10 mths Phase 1 and 2)
• Work with vendors in producing multiple RFP’s to reflect a bundled cost savings for re-establishing new devices for the organization.
• Lead the steering committee through the decision making process.
• Manage staff through the execution of the implementation start to finish.
• Implement a secondary data center. (14mths)
• Worked with multiple vendors and staff in the execution of designing and implementing a new data center with all new hardware.

Confidential

Customer Program Executive

Responsibilities:

• Maintained effective working relationships with customers, colleagues and senior healthcare administration by establishing trust and confidence through ongoing communication and collaboration during projects.
• Represent strategic and operational leadership for executive level PMO, including CIO, CNO, and respective directors during program implementation.
• Work closely with hospital IT and Confidential Project Teams to accomplish successful implementations.
• Direct key project resources while actively engaged on each project.
• Manage program budget and timeline presenting ROI for each project.
• Manage risks, scope changes, and issues at an enterprise level.
• Directly work with project sponsors to meet goals, objectives, and relate project scope statement.
• Successfully directed the completion of a five year Horizon Surgical Manager project that brought a paper base surgical unit to now be fully electronic in all surgical phases.
• Successfully directed an enterprise AcuDose implementation that involved replacing the current PIXSYS system with the Confidential Automation solution.
• Coordinated and directed a multi-month cardiology system install that replaced the current hospital Cath reporting process as well as the ECHO system.
• Successfully manage in upgrades for all EC2000/Series hospital based billing as well as all PHS hospital based scheduling system.
• Worked closely to build a project team to implement a community physician practice solution to community physicians. Project completed on time under budget successfully for three physician practices and one multi-practice facility hosting a staff exceeding fifty.
• Oversee all invoice disputes and work A/R appropriately.
• Responsible for overall client satisfaction of program at the C-suite level.
• Manage all active contracts comparing contractual guidelines determining scope v/s out of scope requests. Responsible for drafting and requesting contract supplements for all out of scope work.

Confidential

Project Manager

Responsibilities:

• Managing enterprise deployments of Java Applications in a Microsoft environment.
• Primary duties: managing implementations of a suite of products into large hospital environments, maintaining and building client relationships, and overseeing whole scope of various projects.
• Successfully engaged and implemented over seven hospital medical record departments onto an enterprise documentation system.
• Manage project budget and resources individually for each assigned client.
• Manage issues and risk communicating escalations appropriately.
• Directing assigned project resources evaluating priorities and managing their schedules appropriately.
• Oversee client satisfaction and deliver ROI assessments throughout the project timeline.
• Manage milestones and invoicing in a timely fashion.

Confidential

Technical Engineer Lead

Responsibilities:

• Maintaining custom Asset management tracking system (DAM) for GE Aircraft, Energy, and Transportation divisions.
• Applications written utilizing Oracle and VB6.
• Wrote a few custom web applications written in ASP, TSQL, JavaScript, and HTML.
• Other job duties included troubleshooting hardware, network issues, and project management on a project-to-project basis.
• At this time the company has been sold to Platinum Equity and to be merged with CompuCom.
• DBA/Program Developer
• Maintaining, customizing, updating, and fine tune MSSQL Databases, Web applications, and Network design.
• Part of an 8-person development team that managed all company E-Commerce websites.
• All applications are developed using ASP, JavaScript, HTML, DHTML, VBScript, and TSQL.
• Primary role is using TSQL, ASP, JavaScript, HTML, and DHTML as well as playing the role of the DB Admin using Query Analyzer and Enterprise Manager.

Confidential

Regional Medical Account Manager

Responsibilities:

• Oversaw all Midwest medical accounts.
• Hosted sessions for office staff and doctors
• Design, migrate, and implement all networks in areas of security, redundancy, and availability.
• Implement EMR software using SQL, Windows 2000, Exchange, and ASP.
• Worked with various OS platforms ranging from SCO UNIX, Windows Small Business Server 2000, Server 2000, NT 4.0, and Novell.
• Designed and implemented network installation and cabling for clients.
• Worked with routers, VPN, remote access via satellite offices, SQL replication over VPN.