SUMMARY

• Around 7 Years of experience in the Salesforce.com CRM Platform as Developer and Administrator in Salesforce.com and total 8 Years of experience in IT
• Experience in Implementation, Data Migration, Development, Configuration, Administration and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API, SOQL and SOSL.
• Experienced in Workflow Rules and Approval Process.
• Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting.
• Report/Dashboard creation & customization, user/role/profile management.
• Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
• Worked on Importing, Exporting and Upgrading Packages.
• Worked on Deploying using Change Sets and Force.com IDE.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
• Experienced in working on methodologies such as Agile - SCRUM, V-Model and Iteration Model
• Created several reports and dash boards.
• Involved in configuration Implementation of Force.com.
• Used Data loader for data management in Force.com platform.
• Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce.
• Experience in performing black box, Functional, Regression, UAT and Database testing.
• Worked on Notification services in setting up the Scheduled jobs and alerts.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

TECHNICAL SKILLS

Operating Systems: Windows 98/2000/XP/2003/vista.

Languages: C#, XML, HTML, Java Script

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Deployments(Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals(Customer and partner), Users, Roles and Profiles, Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Service, SOQL, SOSL, VisualForce (Page, Component & Controllers), Data Loader, HTML,XML

Tools: /Utilities: Eclipse,Force.com IDE

Databases: MS SQL Server 2005¸ Oracle, Postgres, MySQL

Software: MS Office, Adobe Photoshop, Ms Excel

ETL Tools: Informatica, Cast Iron, Jitterbit, Connect offline, Salesforce-to-Salesforce, ApexExplorer

PROFESSIONAL EXPERIENCE

Confidential, Northbrook, IL

Salesforce Developer/Administrator

Responsibilities:

• It is a Merger & Acquisition Project and it deals with coordinating with both parties to identify the data that needs to be moved from one Salesforce org to the other.
• Involved in Data Migration from MS Dynamics to Salesforce
• Responsible for setting up JIRA integration with Salesforce.
• Used the Java/Ant-based command-line utility Force.com Migration Tool for moving metadata between a local directory and a Salesforce organization
• Worked on Data mapping for 3rd Party Integrators such as Boomi, Informatica, and Cast Iron through their Web Application Programming Interface (API).
• Worked on Data transfer through excel /spreadsheet to salesforce for conducting day- to- day admin activities
• Identified the process flow in which data is moved as well as highlighting the process in which the merger will take place.
• Develop the Data Mapping files and Loading the data from One Salesforce Org to another Salesforce Org using Data Loader Tool.
• Worked with V-Lookup’s and prepare all the .CSV files for each object.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face;
• Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
• Manage page layouts, fields, and system interface/capabilities.
• Create and manage Workflow Rules, Field Updates and E-mail Alerts.
• Create different Custom objects, Formula Fields, Custom fields for various business needs.
• Design various WebPages in Visual Force for capturing customer enquiries and implement business logic for case routing.
• Created different Visual force Email Templates to automate the business process.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Mass imports and exports of data
• Worked with Access, Word, PowerPoint and Excel
• Customized tabs for among different business users groups and business centers.

Environment: Saleforce.com platform, Apex, soap UI tool, SVN, Visual Force Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SQL, Custom Tabs, WSDL, Email Services, Security Controls, Sandbox data loading, SF Explorer and Force.com IDE Plug-in Eclipse, MS Office, Informatica, Cast Iron, Jitterbit, Ant based Java Tool.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Implementing and managing Online Learning Management System (LMS) using Salesforce.com Customer Portal Functionality.
• Administering users insalesforce.com with focus on set up, profiles, roles and user management.
• Involved in administering and developing in aSalesforce.com environment.
• Acting as initial point of contact with internal salesforce.com users for user request, issue resolution, and training
• Extensive data cleansing techniques.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Dashboards.
• Creating and managing workflow rules, data validation and formula fields
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Involved in Deployment, deployed all the classes, triggers, objects, Static Resources, components, pages from one environment to another environment using Change Sets.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed the Custom objects, Custom Fields, Custom tabs, Validation rules, Email Templates, Auto Response Rules, Assignment Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
• Management of mass imports and exports of data.

Environment: Saleforce.com platform, Force.com Sites, Customer Portal,SVN, Single Sign-on, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, SF Explorer and Force.com IDE Plug-in Eclipse.

Confidential, TX

Analyst / Administrator

Responsibilities:

• Responsible for performing Administrative functions in salesforce.com.
• Responsible for Data Migration and
• Data Management activities in salesforce.com using Apex Data Loader.
• Involved in Client interaction, Task Tracking and Delivery Management.
• Worked on Project Management Tool TFS.
• Custom Development.
• Worked on Customer Portals.
• Developed home page components for designing the header and footer for UI of the customer portal page.
• Involved in Defining Data Model for Salesforce.com application.
• Defined technical architecture and detailed technical solution design document for the user requirements.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Customer Portals

Confidential, TX

Salesforce Developer / Administrator

Responsibilities:

• Developed a Salesforce.com Approval process for the users
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Implemented some validations for some steps in the approval process by using Validation Rules Administered Salesforce.com applications and migrated code/data from different environments
• Developed Apex Triggers and Test Methods
• Maintained roles, profiles and user accounts
• Used eclipse for development environment
• Designed and developed the application.
• Involved in creation of users and profiles.
• Implemented the Role Hierarchy for this application.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users’ roles, permissions and profiles as per business requirement.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Confidential, TX

Salesforce Administrator/Developer

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Responsible for implementing customizations and custom enhancements in salesforce.com environment as per user needs using Apex and VisualForce pages.
• Responsible for designing complex custom reports and dashboards as per client requirements.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.
• Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.
• Implemented Packaging. Created a Managed Packaged and installed in all the Editions present in Salesforce. com and tested the functionality in each environment.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Responsible for implementing validations on some fields by using Validation Rules.
• Responsible for creating Custom fields and labels.
• Responsible for implementing the Related Look up Filters for some fields.
• Responsible for creating Custom buttons and giving permissions for the objects.
• Responsible for creating the Roles, Profiles and Users.
• Responsible for creating Sharing Rules for Accounts, Contacts and leads in Salesforce.com
• Responsible for implementing the Role Hierarchy.
• Responsible for setting the Sharing Settings, Security Settings and OWD (Organization Wide Defaults).
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates, Validation Rules.