SUMMARY

• Salesforce Certified Consultant with Over 9+ years of experience as an IT professional, committed to maintain cutting edge on Technical skills and up - to-date industry knowledge including 5+ years of experience as a Salesforce CRM Consultant, Developer, Administrator & Analyst along with 2 + years of experience as a Java Developer.
• Hands on experience in SFDC Development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Configured, Implemented, Administrated and maintained the Salesforce.com platform.
• Pervasive experience in performing the Administrative, Development related tasks like Consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom
• Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Thorough knowledge in the Security and Sharing model which is used to finely control the User’s access to different data.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Experience with Workflow Issues, restart Workflows, Reset data fields, Test and Fix the validation rules.
• Provided customer with best practice solutions as related to Salesforce CRM.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

SALES FORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, Migration, Reports, Dashboards, Force.com, IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

SALESFORCE TOOLS: Eclipse IDE Plug-in, Force.com Explorer,Force.com Data Loader, Force.com

LANGUAGES: Apex, Java, C++, C, J2EE, JSP.

WEB TECHNOLOGIES: WDSL, HTML, CSS, Java Scripts.

DATABASE: PL/SQL, SQL Server, Oracle 10g.

OPERATING SYSTEMS: Windows XP/Vista/NT/98/UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked with Salesforce premier support to short out technical challenges and governorlimits
• Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE for Deployment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows Vista.

Confidential, Fayetteville, GA

Salesforce Administrator/ Salesforce Business Analyst

Responsibilities:

• Involved in administering, configuring, maintaining Salesforce.com application user profiles, Roles, permissions, generating security tokens, validation rule and upgrade installations.
• Implemented the Salesforce.com applications using Agile, SCRUM Methodology that involves the iterative development methodology.
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.
• Create dashboard and reports for the business users with respect to the requirements.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force PagesXML, Triggers, Security Controls, mash-ups, API.

Confidential, Buffalo, NY

Salesforce Consultant

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Confidential, Shelton, CT

Salesforce Developer

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange Email integration engine.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows Vista.

Confidential, Saint Cloud, MN

Salesforce Developer/Administrator

Responsibilities:

• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Involved in Salesforce.com application setup activities and customized the apps to match functional needs of the organization.
• Complete the Application modification functionality and the Toolbar modification
• Functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in the maintenance, development and production support for the cyber branch Loan Originating System product.
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements
• Worked on the enhancements for the existing pages using servlet, JDBC technologies with MS SQL server as the back end. The pages were developed using HTML, Velocity and java script for client side validation.
• Developed the Loan approval using credit rating from partner banks module.

Environment: Java, JDBC, Servlets, Java Script, HTML, Velocity, SQL server 2000.

Confidential 

Application Support Analyst

Responsibilities:

• Providing Level 3 technical support services for the company's software applications to customers.
• Setting up new user accounts and profiles and dealing with password issues.
• Respond and diagnosed first level basic issues via phone and email.
• Provided highest level customer satisfaction by resolving customer issues in professional and timely manner.
• Maintaining Incident tickets.
• Trouble shoot, analyzed and documented, resolved issues
• Proactively identified ways to avoid recurrence of customer issues