SUMMARY

• Over 7 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 6 years of experience as a Salesforce CRM Administrator and Developer.
• Expertise in various stages of Software Development Life Cycle including analysis, requirement gathering, development, enhancements, testing and maintenance of standalone object oriented enterprise applications.
• Configured, Implemented, administrated and maintained the Salesforce.com platform.
• Experience in Service Cloud, Marketing Cloud and Sales Cloud Functionalities
• Experience in managing Customer Communities Portal, Knowledge, Ideas and Answers
• Hands on experience in SFDC development using the APEX classes, Triggers, VisualForce Pages, Components, Reports, Dashboards, Batch Apex and Webservices
• Experience in release management using change management.
• Hands on experience in SFDC configuration and administration activities like managing Users/Roles/Profiles, setting up Apps, Objects, Fields, Validation Rules, Workflows, Email Alerts, Page Layouts and Record Types
• Experienced in analyzing business requirements and implementing them to Salesforce using various configuration and customization setup.
• Experienced in Data Migration using Apex Data Loader, Import Wizard and Data Manipulation Language
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Handled code deployment between the Production and Sandboxes by employing the Force.com Migration Tool, Eclipse and ChangeSet.
• Experience debugging the code using debug logs and executing unit tests.
• Experience with tools like Eclipse, force.com Explorer, force.com Migration Tool and Excel Connector.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Apex, Java (J2EE), C++ and web technologies like HTML, XML, JSP and JavaScript and Data Migration .
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader Apex Web Services, Dashboards, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C, C++

Web Technologies: XML, HTML, JavaScript, JSP, CSS

Operating Systems: MS Windows XP/Vista/7

Databases: MS SQL Server, MS Access, Oracle .

Methodologies: Waterfall, Agile

Tools: Eclipse IDE, Enterprise Manager, SQL Query Analyzer,MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Salesforce.com Developer/Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.Involved in creating Design, High Level and Low Level Documentation for the development team.
• Agile Development Methodology was followed for the implementation.
• Interacted as a liaison between Users and different teams involved in the application development for better understanding of the business and IT processes.
• Setting up Customer portal and Salesforce Knowledge.
• Managing Community application such as Ideas and Answers.
• Integrated Chatter in the community application.
• Customized the community application using VisualForce pages, VisualForce Components and apex classes.
• Managing releases using change management.
• Creating business processes for custom and standard objects with appropriate record type.
• Created tabs and setup relationships between the objects.
• Creating Workflow rules and approval processes.
• Experience in debugging and fixing production bugs, development issues, Testing issues, User privilege issues and other issues.
• Expertise in Service Cloud Applications, Automation of Case Management.
• Documentated the complete existing Integration between Microsoft CRM and Salesforce.
• Involved in Integrating the in-house application with Salesforce using webservices.
• Used various sandboxes to support development and testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Deerfield IL

Salesforce.com Developer

Responsibilities:

• Involved in requirement gathering from business team.
• Involved in creating Design, High Level and Low Level Documentation for the development team.
• Created Apex Classes, Triggers and VisualForce pages to implement the various requirements from the business.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites
• Created Visualforce component that can be re-used for multiple projects, thus avoiding redundancy in the code base.
• Created Custom Objects and Custom Fields, and configured Field Level Security and page layouts for those objects.
• Created tabs and setup relationships between the objects.
• Performed validations using the standard validation rule feature and using triggers and custom apex code for complex requirements.
• Created various custom reports and dashboards as per requirements.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Integrating the in-house application with Salesforce using webservices.
• Used various sandboxes to support development and testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Nashville, TN

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like accounts, contacts, leads, opportunities, reports, dashboards
• Used Force.com Eclipse IDE to create Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Created Batch Apex classes and scheduled them to handle large data sets on a daily/weekly/monthly basis.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites
• Integrated Apex with External services by making callouts that used REST and WSDL
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Various Visual force pages as per organization requirements.
• Used field level security along with page layouts to manage access to certain fields.
• Involved in developing, implementing & testing on the Sandbox environment.
• Involved in bulk data loading to sandbox environments for testing and production environments to handle migrations.
• Interacted with the salesforce.com support team on a regular basis.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force, Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, Eclipse IDE Plug-in.

Confidential, Tate, GA

Salesforce Administrator/Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields and Record Types.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Implemented Data segregation through Field level security and Sharing Rules.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Prepared training materials for business use.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, NY

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles of salesforce.com Developer and Administrator in the organization.
• Interacted with the salesforce.com premium tech support team on a regular basis.
• Involved in salesforce.com Application setup activities and customized the apps to match the functional needs of the organization.
• Created custom objects, custom fields, picklists, profile based page layouts, workflow alerts and actions, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Dashboards and Email Generation according to application requirements.
• Worked with various Salesforce Standard objects like Accounts, Leads, Campaigns, Reports and Dashboards.
• Worked on S-Controls to expose custom functionality on third party systems.
• Maintained user roles, security, profiles and workflow rules wherever necessary.
• Deployed the various components (code and configuration changes) to the full copy sandboxes for testing.
• Deployed tested code to production environment using the force.com migration tool..

Environment: salesforce.com Platform, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading using Apex Data loader, Eclipse IDE plugin.

Confidential, Hanover, MD

Java Developer

Responsibilities:

• Interacted with administration group to gather and analyze Business/Functional requirements and creating technical specifications.
• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developing the application as per the requirements and business rules.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Responsible for source code and version control (VSS), Involved in integration and deployment.
• Involved in coding reviews and enhancement of application.
• Establishing connectivity to Oracle database using Servlets.
• Retrieved the data from Oracle database using SQL queries.
• Deployed Enterprise application using WebLogic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Used Junit to implement test cases for Unit testing of modules.

Environment: J2EE, JSP, JavaScript, AJAX, Servlets, XML, Eclipse, PL/SQL, SQL, LOG4JSOAP.