PROFILE:

• IT Professional offering 15 years of experience that includes project lead/delivery, Sr. Technical Project Management in Development and Support/Maintenance services in Business Intelligence, Data warehouse, Web & Windows based projects with working knowledge in Manufacturing, Retail and GIS industries.
• Driven, innovative and analytical professional with more than six years’ experience directing staff, executing improvement projects, enhancing customer communications, and supporting spiraling business growth.
• Has Master’s degree, and is good on building relationship, and effective written and oral communication capabilities.
• Cross - cultural experience, having worked both in India and Germany

PROFESSIONAL SUMMARY:

• Involved in 2 major programs
• I had managed 3 projects 1 year each (Migrate TM1, Mainframe legacy application and Mobile Web Development)
• Responsible for overall delivery, program and project management consisting of several Informatica ETL and OBIEE reporting projects
• Elicited project objectives, purpose, scope, stakeholders, dependencies milestones schedule and the risks
• Created project plan based on the project objectives (identify stakeholders and their need), project deliverables, schedule, communication plan, risk plan (maintained a risk log at the start of the project and daily reviewed to add/remove new/old risks)
• Prepared the execution plan on the deliverables and defined effort and duration for tasks
• Applied company and industry standards on the schedule and effort variances and measured them to estimate the delays and to determine possible risks to take corrective and preventive actions
• Used defect tracking tools for tracking or updates and implemented process improvements for better team performance, conducted training sessions. Also, interfaced with Senior management for reporting status and risks and mitigation plans.
• Assisted in project closure that includes preparing project learning document
• Maintained continuous customer involvement for better results for all the project delivery to ensure that the delivery meets requirement as a measure of quality

MANAGERIAL SKILLS:

• Excellent planning, scope, scheduling, budgeting, very detailed and delivery skills
• Expert in leading enterprise software solution projects
• Solid team empowerment, motivation, and leadership skills
• Strong documentation and reporting skills, Excellent interpersonal, collaboration, and problem solving skills
• Strong understanding of Agile software development, SDLC, and Business Analysis practices
• Creating and periodically re-negotiating Service Level Agreements (SLA) with the assistance of Sales and the maintenance line manager attribution
• Project Management - Direct, manage, plan and administer end to end delivery of various technology projects for IT
• Vendor Management - Work closely with vendors and software providers and manage Purchase Orders and Statement of Works with vendors
• People Management - Manage, mentor and provide direction to IT staff (PMs, Tech leads, BSAs)
• Customer Relationship Management - Manage relationship with divisional IT groups and corporate business organizations

EXPERTISE INCLUDES:

• Project Management
• Research & Analysis skills
• Technical Design & Reviews
• Production Support/Maintenance
• Problem Identification & Resolution
• Team Building/Leadership
• Cross-cultural Communication Experience
• Cross Domain Experience
• Offshore Coordination
• Software Development Lifecycle

TECHNICAL SKILLS:

Project Management: MS Project, Rally

Project Management Methodologies: SDLC, PMI PMBOK, Agile, Waterfall

Incident Management: Service-Now

ITIL Framework familiarity:

Programming: Delphi, VB, C#, C, C++

EDWH: Teradata, Oracle

Report: OBIEE, Hyperion IR, Crystal Reports

BI: Informatica, SSIS

Testing: HP Quality Center 9.1, Test Track Pro, Win Runner

PROFESSIONAL EXPERIENCE:

Confidential

Client Manager BI (Development and Support/Maintenance)

Responsibilities:

• Extensively worked on Informatica PC 9 and Informatica Cloud
• Successfully migrated Integrations from Informatica Cloud to PC 9 that read and write data to and/or from Sales Force
• Conducted brainstorming, proof-of-concept and solution development
• Responsible for several re-design and improvement projects to facilitate seamless operations for business user community on the Service Contracts and Finance & Revenue Forecasting
• Conducted design review, code review and architecture reviews of projects related to Workday HR module and Supply-chain
• Achieved project objectives, ensuring completion in a timely and cost-effective manner
• Managed a team of 17 engineers for development, support and maintenance
• Led project planning and management of internal resources for major & minor enhancements on several business streams formulating strategies to improve performance and operational processes
• Defined strategies in accomplishing project goals directly working with directors
• Accelerated closure time of tickets by implementing process improvements in development cycle
• Drive requirement gathering exercises that often involved communication with external users
• Triaged and prioritized user requests
• Communicated on outages and roll-outs to end customer groups
• Worked with business, development and executive teams to ensure that customer satisfaction remained in focus till the end of support period for legacy applications
• Prepared statement of works (SOW) and business requirement documents (BRD) for several projects undertaken in Confidential
• Developed Project Management documents including the Communication Plan, Process Improvement Plan, Project Management Plan, Risk Management Plan, and Lessons Learned documentation
• Upgraded the Quality Management Plan and developed the new Service Level Agreement (SLA) metrics by which the analyst's performance would be measured and managed
• Provided status reports for consistent findings and proposed solutions; created executive level dashboard reports
• Maintained regular, direct interaction and communication with the full range of client business stakeholders from analysts to senior management
• Prepared for reviews and quality assurance procedures. Conducted weekly project team meetings and communicate project status to ensure customer satisfaction; performed project close-out
• Created Work Breakdown Structure (WBS), executed Project Work Plans and revised as appropriate to meet changing requirements; identified necessary resources and assigned individual responsibilities; proactively managed risks and mitigated project delays
• Managed consultants from IMS team to document and update incident response program guide including processes, procedures, contacts, review, and operational aspects (Standard Operating Procedures)
• Managed day-to-day incident response and investigative duties. Coordinated multi-departmental responses, including threat intelligence, content development
• Reviewed incidents to identify alerting trends, identified problem areas specific to servers and applications. Analyzed incident metrics to highlight 'hot spots' for management team and drive reduction in those areas
• Communicated effectively to customer and senior management during production impacting events, software upgrades and patching, as per documented procedures.
• Trained new hires with current practices & tools, developed orientation training materials specializing in the information security aspects of the corporate environment.

Environment: Oracle 11g, Informatica 9.6.1, OBIEE 10g, Hyperion 11, MP, Workday, SQL Server 2008 R2, Salesforce.com, Service-Now, MS Office 2010, MS Visio

Confidential, MD

Scrum Master

Responsibilities:

• Engaged with engineering team to develop a web platform for high value products using Agile Scrum methodology
• Managed the lifecycle of code development, from ideation to sprints to deployment
• Managed day-to-day operational aspects of a project and scope along with client interaction
• Protected team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of multiple initiatives
• Collected and analyzed project metrics data and working with the Product Owner and Scrum Team to identify and in corporate corrective actions when needed
• Organized and facilitated scrum ceremonies including sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Coordinate and manage code releases and shared APIs with other IT groups
• Managed the prioritization of requests for new functionality, enhancements and break/fixes from customers, sales, other partners and internal technical teams to ensure most effective changes were implemented
• Led system and process improvement initiatives, utilizing Agile-directed teams, for the enterprise commercial site
• Developed a project communication plan, meeting facilitation; presentation and delivery
• Communicated with other management, engineers, product managers and support specialists on product issues. Collaborated with the Product Owner to ensure the backlog has sufficient prioritized user stories.
• Discussed concepts with the development team, and converted it to clear and concise user stories
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time
• Defined project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
• Estimated the resources and participants needed to achieve project goals. Delegated tasks and responsibilities to appropriate personnel
• Managed the project plan and schedule using MS Project, and also managed the Project Financials and Quality Management
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans

Environment: Rally, Hybris eCommerce suite 5.0.1, Java, MPP, MS Office, MS Visio

Confidential, VA

Project Manager

Responsibilities:

• As a Project Manager, embarked on transforming the age old 30 years plus mainframe legacy system to latest technology using .NET with SQL Server and MSBI suite tools such as SSIS & SSRS.
• I was responsible for project initiation & management, and lead the technical team that’s responsible for designing and implementing data model, developing interfaces and initial data load scripts.
• Began with a ratio of 5:17 (onsite: offshore) in the year 2010, was successful in increasing the total headcount to 8:23 by the time the project, worked with great expedition of resource rotation, eventually winning CEO’s 18 CARAT Gold award for on-time quality delivery and meeting top & bottom lines.
• Maintained delivery quality at 95%

Environment: Visual Studio 2010, 2012 with MVC 4.0, MSBI - SSIS, SSRS, Mainframe, SQL Server 2008 R2

Confidential

Technical Consultant

Responsibilities:

• creating new diversified demands for its customers and providing solutions for their ever increasing business requirements by mapping collaterals and strategic & tactical segments keeping different demographics that finally produces customer leads.
• Such leads are the potential enterprise owners/proprietors who would visit their stores and make the business.
• The engagement started with a single contractor, and with significant results, the contractor count increased to 2 totaling to 3 at onsite and 3 at offshore by 2010.

Environment: Teradata DWH V12, TCRM 5.1, TRM 6.2, Teradata SQL Assistant, BTEQ, MS Office, HP Quality Center 9.1, Crystal Reports, PVCS