SUMMARY

• Sr. Salesforce.com Certified Admin/Developer.
• Over 8 years of experience in IT industry including 5 years of experience in Salesforce.com CRM Platform.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Working experience of MVC architecture of Salesforce and CRM business processes like forecasting, campaigns and lead management, case and solution management, account and contact management
• Having business analytical skills.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Extensive experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Security, Page Layouts, Email Services, Tasks and Actions.
• Extensive experience in designing of Custom Objects, Formula Fields, Page Layouts, Workflow Alerts, Validation Rules, Approval Processes, Email Templates according to application requirements.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, Lookups, Pages, Classes and Interfaces.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Proficient in performing detailed analysis of business and gathering technical requirements.
• Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Several integrations with the client’s external applications, which involved REST and SOAP, based web services.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Experience in using third party tools in Salesforce.com AppExchange.
• Involved in creating the test document and analyze the documents.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Having experience on integration testing and API testing
• Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing. Knowledge on Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.
• Expert in preparing functional and technical design documents.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, VF Remoting, Import Wizard, Relationships, Validations Rules, Profiles, Roles and Security

Languages: C, Java, APEX.

Tools: & Technologies Force.com Data Loader, Force.com Platform (Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7/8, Windows CE, Linux.

Databases: Oracle, SQL.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• The overall development was built in a SCRUM based methodology, which is a part of Agile software development framework. This methodology helped the team in being productive as well as to handle the tasks on a priority
• Gathering the requirement, analyze the requirement and attending the day to day business meetings
• Used Geolocation field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• By using the Case management to track and solve the customer’s issues, create, edit, locate, and view cases from the Cases tab.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Responsible for setting up login restrictions and resetting the user passwords.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Having the knowledge on Knowledge base in development
• Created Workflows and Approval processes and developed validation rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Extensively worked on customizing Geo Pointe App to the organization needs.
• Administered Salesforce.com by creating new users, User licensing & giving access to users which involves in various tasks like, Roles, Profiles, field level securities, Groups, Queues, sharing settings etc. Many other tasks like custom Case Management system, building reports, Importing and exporting data in Bulk through Data Loader etc.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Built and implemented various Apex classes, Batch and Schedulable classes for updating data in Bulk and to support the daily business.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visualforce Dashboards, sharing rules.
• Used change sets for deployment.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Workflow Rules Security Controls, Approval process.

Confidential, San Antonio, TX

Salesforce Developer/Admin

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Data migration from sales Logix to sales force using Data loader CLI.
• Used Data loader for data migrations to sales force.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Workflow Rules, Approval processes and Security Controls.

Confidential, Scottsdale, AZ

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Java/J2EE Developer

Responsibilities:

• Experience in implementing Java, J2EE applications using, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Experienced in writing queries and stored procedures for oracle database.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax etc.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements
• Requirement gathering and analysis. Architecting and working with solution leads.
• Participate in Requirement discussion meetings from various channels.
• Designing interface based on Enterprise standards
• Participate in the full SDLC (Agile), including meetings, iterative development, estimations and design sessions
• Analyze current portfolio and identify reusable components and services
• Review Design document and implement changes for the design
• Converted the use cases to Technical Specifications
• Interface with provider system teams and integration points to document their interface details.
• Create the Technical Design document which would include Naming standards, Queue Details, Integration partner details, High level flow diagrams, different node usage, adapters in scope etc
• Create Web Service Proxies for internal Data Power with the inline WSDL
• Create policy document for each operation of a service in Data Power
• Identifying reusable components including logging, error handling and auditing, usually around sub flows/Libraries to be included in your mediation or message flow projects.
• Develop Message flows and deploy bar files as part of development team.

Environment: /Technology Stack: Java, J2ee, EJB, JSF, JMS, JPA, JAX-WS, JAX-RS, Web Service (SOAP, REST API), Spring, Hibernate, OWSM, SSO, ADF, WebCenter, Oracle SOA, Apex, UCM, WLST and Python, LDAP, NoSql and Sql

Confidential

Software Developer

Responsibilities:

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand the business aspect of the application and converted into requirements document.
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables
• Participate and represent the Integration team in defect triage meeting with channel partners and provider systems
• Business process review and modeling
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)
• Business process review and modeling
• Involved in writing SQL queries for the application in Oracle.
• Create or involve in Implementation planning with Project Manager.
• Support Production install and validations.

Environment: /Technology Stack: Java, J2ee, spring, Hibernate, JSF, Teradata, JPA, JAX-WS, JAX-RS, JQuery, CSS.

Confidential

Software Developer

Responsibilities:

• Created database objects such as tables, indexes, views, synonyms, table spaces, referential integrity constraints, and triggers to development needs
• Worked in Oracle Back-end PL/SQL Development i.e., Stored Procedures, Packages, Functions & Triggers using SQL Navigator and Toad as development tools
• Involved in Software Requirement Specification and Technical Design. Development, Testing, Implementation and Training with web Development techniques.
• Designed and developed Reports as per Client Requirement
• Created user defined Exceptions while Handling Exceptions
• Created SQL Queries using Toad tool and scheduled some of the Common Reports.
• Involved in enhancement of Forms, Reports by User Interaction.
• Created Control Files for SQL Loader to load data from Text Files.

Environment: SQL, PL/SQL, TOAD, SQL Navigator, Reports 6i, Forms 6i, SQL Loader.