SUMMARY:

• Having 8+ years of experience in the field of Information Technology with 5+ years of experience in Salesforce.com CRM Platform.
• My major skills include Salesforce.com Integration, SalesForce Configurations, Apex Programming (Classes, Triggers, Web services), Data Management, Data Migration, Data Integration, APEX Data Loader, Command Line Data Loader, User Management, Application development, Application Deployment, Enhancements, Testing and maintenance of Multi - tier, Web-based, and portal based object oriented enterprise applications.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experiences in scoping phase, Gap Analysis, Testing, and Implementation Phase.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots and various other components as per the client and application necessities.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Proficient inData Migrationfrom Traditional Applications to SalesForce usingData LoaderUtility andInformatica on Demand.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call centre, Chatter & App-exchange applications.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize codes to acknowledge those limits.
• Experienced in working with agile and scrum methodologies.
• Experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Experience in designing on Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model and business logics.
• Implemented security and sharing rules at object, field, and record level for different users at different hierarchies of organization.
• Having great Experience in Application Lifecycle Management(ALM) in User Administration, Project/Workflow customization.
• Ability to develop Advanced Reports in Application Lifecycle Management(ALM) by using Dashboard Module.
• Experience in support for Application Lifecycle Management(ALM) users and ability to debug issues using Sys Internals tools.
• Implementation of various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to obligations.
• Experience in Salesforce.com Sandbox and Production environments, developing and deploying custom integration solutions. Good overall knowledge of troubleshooting /modifying apex code and visual force pages.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Development experiences in various platforms like MS Office, Visio documenting tool and Windows (7, XP, NT, 2000).
• Proficiency in Object Oriented Languages like Java, Servlets and other Java technologies.
• Expertise in design and development of multi-tiered web based applications using Java technologies: HTML, DHTML, CSS, XML, UML, JavaScript, and J2EE, Rest and SOAP-based web services.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Excellent analytical, de-bugging skills and documentation skills.
• Extensive experience in interacting with the senior management, business and IT users.

TECHNICAL SKILLS

SalesForce Technologies: SalesForce CRM, SalesForce SFA, VEEVA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, SalesForce Outlook, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies: HTML, CSS, JavaScript, Agile, SCRUM.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Languages: Apex, C, Java, Java Script, HTML, XML, Basic OOPs concepts, SQL.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, Windows 7, LINUX.

Configuration Management: Visual Source Safe, Rational Clear Case

Documentation Tools: MS Office, MS Visio Pro.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Salesforce Developer / Admin

Responsibilities:

• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Extensively worked on development activities using apex code in terms Apex triggers, Apex classes, batch apex classes and schedule class.
• Experience in integrating with external systems using SOAP API and REST API's
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Computer telephony integration (CISCO) for their call centers
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Houston, TX

Salesforce Administrator/ Developer

Responsibilities:

• Responsible for understanding and building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Used “Rally” tool for requirements gathering and analysis.
• Worked based on Agile Methodology, involved in Sprint Planning call (Requirement Discussion call)
• Responsible for customizing Objects, Page Layouts, Record Types, Report Types, Validation Rules, Workflows, Approval Process, Reports and Dashboards
• Responsible for creating Apex Classes, Apex Triggers and Visual force Pages for various functional needs in the application.
• Implemented custom email notification functionality inside Salesforce to the clients upon their compliance numbers, which included HTML and CSS styling in the Apex logic.
• Implemented wizard by using Visualforce Pages.
• Installed and worked on AppExchange Applications
• Worked on Configuration workbook and Technical Document.
• Responsible for preparing Test Scripts for various scenarios and do manual testing.
• Responsible for doing deployment using the Force.com IDE tool and Change sets.
• Worked on MS-Access Data Base to validate the data by creating tables and queries.
• Worked on Apex Data loader tool.

Environment: Apex, Visualforce, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Change Sets, Force.com IDE tool, HTML, CSS.

Confidential, San Jose, CA

Salesforce Developer / Admin

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5 and Visualforce.

Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, New Haven, CT

Salesforce Developer / Admin

Roles & Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5 and Visualforce.

Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, FL

Sales Force Business Analyst

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Interacted with Various Business team members to gather the requirements and documented the requirements.
• Analyzed the scope of the Requirements, and managed requirements and avoid scope Creep.
• In charge of conducting the UAT with the business users, and gathering feedback and providing the same to Development team.
• Reviewing the test cases provide by the QA Team, and providing feedback.
• Created Custom Apps, Custom objects, custom fields, record types, validation rules, workflows, Approval processes, email templates, tasks and email alerts.
• Used workflow rules to automatically assign tasks, update field, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Helping the business team in carrying out the User Acceptance Testing.
• Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
• Coordinated with the development team for the defects, which were raised in UAT.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.

Environment: Saleforce.com platform, Force.com Sites, Supply chain, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

CRM implementation /Support Project

Responsibilities:

• Gathering and documenting business requirements, and then mapping these business requirements into SAP CRM module
• Implementing SAP best practices while meeting client requirements
• Replicating business partners, materials, pricing conditions, organization structure from ECC backend to CRM through Middleware
• Creation of business role and its assignment, profile setup, creation of role configuration keys and navigation bar profiles, user authorization setup
• Implementing business scenarios like marketing and campaign management, account and contact management, lead management, activity management, opportunity management, quotation, complaints and returns management, service request management
• Configuring Interaction Center role to carry out marketing, sales and service activities
• Integrating Microsoft Outlook with CRM for effective communication
• Computer telephony integration (CISCO) for their call centers
• Training end-users so that they can use the SAP system effectively and efficiently

Environment: CRM/ERP