SUMMARY

• An innovative and dynamic, technologically savvy ServiceNow Developer with about 3+ years of relevant ServiceNow experience and overall experience of 6+ years in the field of ITSM with good understanding of different phases of the Software Development Life Cycle and all aspects of ServiceNow implementation.
• Extensive design, develop, and deployment of ServiceNow platform.
• Experience on various IT Services of ServiceNow tool like Incident, Problem, Change, Service Catalog requests, Report, Gauges, and Web Service Integration Along with MID Server.
• Experience on various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.
• A ServiceNow expert with experience on implementing end - to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Contract Management and Release Management with Knowledge of Content management.
• ServiceNow customization including workflow administration, report setup, data imports, LDAP integration, screen tailoring, custom scripting and third party software integrations.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Direct hands on experience on various IT Services of ServiceNow tool likeService Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services
• Strong skill set in the ServiceNow suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB.
• Experience in designing, developing, customizing & administering ITSM suite of applications.
• Hands-on experience with jelly scripting in ServiceNow and creation of workflows for Service Catalog items in ServiceNow.
• Hands-on experience on CMDB, CMDB baseline, CMDB normalization, Discovery, Mid-Server and other key elements.
• Hands on experience in multiple ServiceNow implementations and have developed custom applications.
• Very good understanding and working experience of Agile Scrum Process.
• Experience with RDBMS, SQL and PL/SQL scripts used in stored procedures, LDAP Integrations using SAML2.0, configuring / maintaining / customizing ITSM 5.5 / 6.0 /7.x/7.6.x.
• Deployment automation and software delivery using Shell scripting with tools like DSM and ITCM.
• Research and deploy new releases and/or enhancements, monitor health, usage and overall compliance of the ServiceNow application.
• Experience in developing, web based and standalone applications in Java and J2EE technologies.
• Profound experience in web based and application development using Java Beans, Servlets, JSP, XML, Web Services, JDBC and RMI.
• Extensive experience in MVC architecture based web application frameworks like struts, springs and Hibernate.
• Good experience in developing web application using JavaScript, HTML, CSS, XML, JQuery, JSON, AJAX.
• Proficient in working with Application servers like Apache Tomcat, JBOSS, WebLogic.
• Strong experience in JavaScript used in client scripts, business rules, UI policies, UI actions.
• Strong knowledge of the networks, protocols, web applications, and email (SMTP, POP3)
• Hands on experience on IDE tools such as Eclipse, Netbeans and other tools.
• Rich experience in Agile Methodologies such as extreme programming (XP), Scrum, waterfall model and Test Driven Development TDD.

TECHNICAL SKILLS

Méthodologies: SDLC; Waterfall, Six Sigma (DMAIC), Spiral, Agile (SCRUM), LEAN Principles

System Platform: Windows 98/2000/XP/Vista/7, 8, 10, Mac OSX

ITSM Tools: ITSM Suite, IBM Tivoli, BMC Remedy, ServiceNow, CMS, SCR, SAM, LDAP

Databases & DB Tools: Oracle 10g, MS SQL Server, My SQL, SQL Client, SQL Developer, TOAD

Java Technologies: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

J2EE Technologies: Servlets, JSP, JDBC, RMI, JMS, JTA, JNDI, JMX, EJB, Applets and Swing components, AWT

Test Tools: Eclipse, Maven, Netbeans

Application Servers: WebLogic Server, Apache, IIS 5.0, Tomcat, IBM Web Sphere 6.x

Web Technologies: HTML, DHTML, ASPX, MSXML, XML, JDK 1.4

Languages: JavaScript, HTML, Jelly, SQL, Java, J2EE, XML, C, C++

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• Implemented the configuration of various modules like Incident / Change / Release / Problem / Asset / Configuration Management Modules.
• Gathered ample information while working with networking team, operating systems team in developing a project.
• Reviewed, recommended and developed technical solutions on the ServiceNow platform.
• Strong fundamentals of ITIL/ITSM V3 processes.
• Worked on projects with Mid Server, Web Services, Email and other relevant technologies to integrate tools with ServiceNow.
• Created many standard workflows which are being re-used and propagated and handled many custom events.
• Responsible for the ServiceNowtool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rule.
• Created many scripts that include business rules and client scripts.
• Good knowledge on Single Sign on and event based integrations.
• Implemented workflows and web prototypes for client requirements.
• Setting up Configuration Management from scratch defining the CI classes and their relationships.
• Created various high-level customized Client Scripts and UI Policies.
• Working knowledge of knowledge articles, incidents, CMDB and dictionaries.
• Created complex transform scripts in transforming the data into the SNOW database.
• Create generalized framework for repeating problems and incidents.
• Design and Implementation of service requests through service catalogue in ServiceNow.
• Analyze problems, create new solutions and new techniques, developed many SLA and tables.
• Involved in managing and configuring BMC Remedy.
• Follow up with clients and customers on process requests, special requirements etc.
• Creating catalogue items, workflows, inbound emails actions and update sets for service requests.
• Using various external Web services, developed BMC Remedy.
• Defining the process for each service request.
• Built forms from scratch along with advances customizations at the level of UI Macros/UI page as per the complex requirements.
• Discussing the business requirements with clients and documenting them into process requests.
• Check the change management document and verify the changes.
• Assist in Release Management during product and patch releases.
• Provide training sessions on ticketing tools, reporting and data entry.

Environment: JavaScript, XML, HTML, Windows 7, Service Now, CSS, AJAX

Confidential, Tampa, FL

ServiceNow Developer

Responsibilities:

• Requirement Gathering & Analysis - Understanding the requirements of the client
• Direct interaction with customer to understand new business requirements and enhancements.
• Impact analysis of enhancement on existing processes
• Preparation of Design documents and Technical Specifications.
• A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Content management
• Facilitating rollout of new applications and modules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Service Catalog and Request Workflow Design and Configuration
• Development of scheduled and Ad-hoc reports for PMO and CIOs.
• Unit & Integration Testing
• Preparing End User Guides and conducting end user training
• User Administration and Support.

Environment: Windows 7, JavaScript, XML, HTML, ServiceNow, CSS, AJAX, CMDB, BIRT 2.5.1, SQL Server

Confidential 

Java/J2EE Developer

Responsibilities:

• Involved in development of General Ledger module, which streamlines analysis, reporting and recording of accounting information. General Ledger automatically integrates with a powerful spreadsheet solution for budgeting, comparative analysis and tracking facility information for flexible reporting.
• Developed various EJBs for handling business logic and data manipulations from database.
• Involved in design of JSP's and Servlets for navigation among the modules.
• Designed cascading style sheets and XML part of Order Entry Module & Product Search Module and did client side validations with java script.
• Managed connectivity using JDBC for querying/inserting & data management including triggers and stored procedures.
• Designed user-interface and checking validations using JavaScript.
• Developed UI using HTML, JavaScript, and JSP, and developed Business Logic and Interfacing components using Business Objects, XML, and JDBC.
• Responsible for Wholesale Banking and Payment Solutions.

Environment: JAVA 1.5, J2EE, JSP, Servlets, JSTL, JDBC, Struts, XML, HTML, SQL, JavaScript, SQL, Oracle 9i.