PROFESSIONALSUMMARY

• 9yearsof experienceas aBusiness Analystin theTelecom, Media & Entertainment industries.
• Proficiency in the Software Development Life Cycle (SDLC) and RUP - rational unified process - methodology including feasibility analysis, requirements gathering, system design and analysis and testing.
• Experience in conductingJoint Application Development(JAD)sessions with end-users/stakeholders/clients, Subject Matter Experts (SME) to develop Business Requirements.
• Business Requirement Documents - Authored several BRD’s for the Telecom Clients and worked with several business areas like Billing, Customer Service and Case Management.
• PerformedGAP analysisto compare the existing system with the proposed system and documented new requirements and features.
• Experience working with VOIP clients for various Telecom Applications.
• Data Analysis - worked with the IT teams to perform Data Elicitation and Planning approximations related to the technical solutions of a project.
• CreatedTest Plans, Test Cases and Test scriptsin theQuality Centerapplication.
• Defect Management - Fully involved in the process of defect identification, analysis and resolution in collaboration with the associated developers.
• Expertise in carrying outUser Acceptance Testing(UAT), Integration testing, Regression testing and Performance testingon the new build of the application.
• Experience working as a Coordinator between the client and development team.
• Worked efficiently to co-ordinate resources, prioritize group activities, and establish schedules to ensure that plans are consistent with project management objectives.
• Hands on experience using Rational Rose, Visual UML and Rational Requisite Pro tools.
• Good client interaction and issue resolution skills; adept at working across all levels of management to resolve issues.
• Expert in MS Office products such as MS Word, MS Excel, MS Power Point, and MS Visio.

TECHNICAL SKILLS

Tools: MS Visio, Statistical Analysis using MINITAB, UML, Rational Requisite Pro, Rational ClearQuest.

Databases: MS Access, SQL Server

Tools and Packages: MS Office, Adobe Acrobat suite, Mercury WinRunner 7.0, TestDirector 5.0, Quality Center, MS Visio, MS Project, MS SharePoint, Business Objects, Crystal Reports, Excel Macros

Methodologies: RUP, UML, OOAD, Business/Data Modeling, S/W immersion, ITIL.

Testing Tools: Mercury Quality Center, Rational Test Manager, MORAE.

PROFESSIONAL EXPERIENCE

Confidential, Holmdel, NJ

Sr. Business Analyst

Responsibilities:

• System Integration Business Analyst - Integrated three different applications on one platform for the VOIP client. Integrated the billing, account summary and case generation applications.
• Business Analysis - gathered requirements and authored the Business Requirement Document for the integration project that combined three different applications.
• Conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Implemented Pilot Testing and Group Training of users for the newly developed application.
• Developed Use Cases and Test Cases for a Genesys Based phone panel application designed for approximately 3000 users.
• Developed and executed Test plans for the new application and handled defect resolution procedures.
• Led the Enhancement process and delivered scheduled enhancements on time.
• Prepared Request for Change (RFC) proposals for Enhancements that required more effort.
• Usability Testing - Specialized in Usability Testing and Regression Analysis using MORAE. Used Usability Testing results to improve the application functionalities.
• Release Management - Documented troubleshooting techniques for new users using the Genesys Based application in different support centers.
• Designed workflow processes for integration of the CRM system with external systems.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Created as-is and to-be process models, specifications, and process flow diagrams.
• Worked with stakeholders and project team to prioritize collected requirements.
• Validated business rules and all artifacts with users, approval and sign off.

Confidential, Parsippany, NJ

Business Analyst

Responsibilities:

• Conduct JAD sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Interacted with the Subject Matter Experts (SME’s) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Prepared the Business Requirements Document (BRD), and converted it to the Functional Requirement Specifications (FRS) document.
• Worked with internal and external users to define requirements and coordinated user management and developer expectations.
• Worked closely with business managers to identify changes and errors in the requirements.
• Documented workflows based on UML standards.
• Performed the validation of use cases to address the need of the business.
• Acted as a liaison between the Business and the Development resources and answered any requirements related queries for the development team.
• CreatedUse Cases,Test Plans, Test Cases and Test scriptsin theQuality Centerapplication to validate theApplication.
• User Acceptance Testing (UAT) - Performed UAT testsusing the Observer and the Manager Mode.
• Production Support andDeployment - Provided Production Support and participated in Deployment activities after the Release of the application.
• UsedSQL queriesfor extracting desired data from multiple databases.
• MonitoredChange Requestsand documented requirements, integrating them with Use Cases.
• Assisted QA team in testing phase by creatingTest Plans and Test Cases documents.
• Facilitated User Acceptance Testing (UAT).
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Confidential, Atlanta, GA

Sr Business Analyst

Responsibilities:

• Gathered requirements and created the Business Requirement Document for the project from vetting to the approved version.
• Defined the scope and implemented business rules of the project, gathering business requirements and documentation.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and developed Use Cases, Activity Diagrams and State Chart Diagrams using Rational Rose according to UML methodology thereby defining the Data Process Models.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Tracked the progress of test case planning, implementation and execution results using Test Case distribution and Development reports.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Conducted presentations of the implementation results with analysis to the stakeholders and users and documented modifications and requirements
• Facilitated meetings and gathered Requirements between management, developers and testers to ensure smooth hand-off.
• Worked in the Information System Support Team and supported maintenance of the financial applications.
• Effectively communicated user acceptance test results between users and development team and provided recommendations for change control requests (CCR).
• Reviewed UAT test scripts, fulfilled defect requests and supported Usability testing.

Confidential, VA

Business Analyst

Responsibilities:

• Performed the requirement analysis and documented the requirements in the Business Requirement Document (BRD).
• Facilitated collection of functional requirements in order to provide appropriate scope of work for technical team.
• Analyzed the system specifications, business requirements for full understanding of the project and created Business System Analyst Reports.
• Conducted meetings with SME’s for elicitation of requirements and specifications.
• Facilitate weekly client and team meetings to discuss project status and resolve issues.
• Facilitated business requirements gathering sessions with the client, and overlooked the creation of Use Cases/Activity Diagrams.
• Conducting workflow and process diagram to derive requirement from existing system, based on UML standards.
• Writing Use Cases for the requirements and developing Test Cases based on the output.
• Supported the QA team in monitoring the entire software testing from Developing and Recommending Test Plans.
• Created test criteria for User Acceptance Testing (UAT) with the business in order to check functionality as a user.
• Managed Requirements Traceability Using Traceability Matrix with the testing team and maintained weekly updates for the same.
• Was involved in project management activities like scheduling project kick off meetings, creating project timeline diagrams using MS Visio.
• Collaborated with development, database and testing teams to accomplish timely product releases.