PROFESSIONAL SUMMARY:

• Overall 8+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including more than 5 years of extensive experience in designing, developing, testing, implementing, maintaining and supporting Salesforce.com
• Worked on multiple SFDC projects as Administrator/Analyst and Developer/Consultant.
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Experienced in different modules of Salesforce.com: Sales Cloud, Service Cloud,App Cloud Application Integration, Community Cloud and Chatter.
• Responsible for designing and implementing Cloud-based Solutions, including Private, Community and Public Cloud deployment models.
• Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow triggers
• Experience in wide range of technologies such as Apex, Visual Force and Java/J2EE.
• Technical Knowledge in Lightning Experience, Lightning Schema builder, Process Builder and Lightning App Builder.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data LoaderUtilityandmiddleware programs using Java.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Excel in Force.com integrations, advanced Apex, and creating rich Visualforce pages with jQuery and AngularJS.
• Experienced to maintain, enhance and create workflows and validation rules.
• Excellent work experience in designing of custom objects, custom fields, custom Tabs, custom reports, report folders, report extractions to various formats.
• Good experience in creating Web Apps with legacy mainframe systems.
• Have experience in integration using Web Services.
• Have a knowledge working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Experience in working with IDE tools: My Eclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Excellent analytical, documentation and de-bugging skills.
• Train new users on Salesforce.com Application.
• Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISIO.
• Knowledge of Linux Kernel internals such as memory management, concurrency/synchronizations.
• Interacted with Subject Matter Experts (SMEs), Business Process Owners (BPOs), Business Champions, Project Management Office (PMO), Change Management and Compliance to design Business Blueprints, As-Is and To-Be documents.
• Working Knowledge with Salesforce.com Territory Management, TM 2.0, TM related Objects, Relationships and Dependencies, and Forecasting.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforcecustom objects, Junction objects, master-detail relationships and lookup relationships.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy.
• Good Experience in developing Custom work flows, Email Services and Approval processes.
• Experience in preparing Test Strategy, creating Test Plans, Test Cases, Test Scripts and Test Reports for Manual and automated testing for various business applications.
• Hands on Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experienced in mentoring and training team members with product knowledge and business processes.
• Highly accomplished Business Analyst with a record of managing Complex IT projects and exceeding expectations
• Practised in Clarifying Business Requirements, performing gap analysis between goals and existing procedures.
• Gained a strong knowledge of Synchronization, data-modelling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Roles performed include requirement analysis, design and implementation using technologies like Apex, Visualforce, mobile application inside Salesforce1, Java, JQuery, salesforce mobile SDK.
• Knowledge of Hybrid MVVM architecture, Salesforce Mobile SDK, PhoneGap, Javasript Frameworks.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Experienced in synchronizing Organization metadata to Github.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail,and Health Care.
• Good experience in various UI technologies including JSP, AJAX, JQuery, CSS,HTML,git and JSON.
• Developed SFDC customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Have a good experience in web technologies like HTML, XML,CSS, JSP, JavaScript, AngularJS and Linux Kernel development.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Played a Key role in implementing Enterprise-level BPM solutions improving process efficiency and content security.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, Apex Web Services, Apex Data Loader, Salesforce SFA, Analytic Snapshots, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Developer Console, Workbench, Force.com Explorer, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox, and Production), Informatica, IBM ISA, MS Frontpage, GIT/Github

Programming Languages: Apex, C/C++, Java, SQL, UNIX Shell Scripts, Ant, Python

Scripting Languages: HTML, XML, Java script, CSS, JQuery, AngularJS

Web Servers &Network Protocols: Netscape Enterprise Server, Tivoli Access Manager eB 6.0/6.1, IBM Web Sphere Application Server 5.x/6.x/7.x, WSDL, SOAP/REST API, TCP/IP, SSL, IMAP

Databases: Oracle 8i,9i,10g, 11g, MS-Access 2000, SQL Server 7.0/2000/2005

Packages: Oracle EBS,MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE.

Environments: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, IBM AIX, Linux Ubuntu 11.10

PROFESSIONAL EXPERIENCE

Confidential, AlisoVeijo, CA

RSrSalesforce Developer

Responsibilities:

• Fixing/undoing the code (Java) and building out the territory management and forecasting in Salesforce.
• Building out the TM Version 2.0 Related objects, relationships and dependencies.
• Successfully provided IT solutions to Enterprise Sales business requirements, leveraging the Salesforce.com platform.
• Leveraging all aspects of SDLC and Project Management, analyze, define, and implement global and cross-functional Business Process requirements to affect efficiency and productivity gains in Sales-Motions applied to multiple and distinct Go to Market (i.e. Direct, Channel) strategies.
• Experienced optimizing and building web-based applications on the SFDC platform, with a view towards Salesforce Lightning optimization and migration.
• Business Process mapping and transformation.
• Analyze, design and develop test cases.
• Implement automated functional and system test suits.
• Management of the System Development Life Cycle.
• Experience in Salesforce Lightning features like activities, contextual hovers, opportunity board, customizable dashboard.
• Analyze business processes in order to define the current state, identify inefficiencies, and gather requirements from Subject Matter Experts.
• Define and document the future state processes in order to provide a confirmation of the requirements delivered by the subject matter experts as well as provide sufficient detail for the software developers to create the technical solution. This includes creating highly detailed BRD/SRS documents, Process flows diagrams (SWIM lane, etc.), Data or Program flowcharts.
• Implement the solution by providing direction and feedback during Technical Design & Development stages.
• Strategize change management by analyzing the gap between the current state and future state in order to determine the areas of user acceptance risk.
• Prepare, document and deliver Release Notes for new technology releases.
• Production support management including:
• Assessment, triage and resolution of Salesforce.com support cases
• Business review and prioritization coordination
• Support case trend reporting and analysis

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Force.com IDE, SOQL, SOSL, HTML, CSS, Java Script, Apex data loader, Scheduled Apex, REST, SOAP, MS office 2003, TM 2.0.

Confidential . Newark, NJ

Salesforce Deve/Admin

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Agile Development Methodology was followed for the implementation.
• Worked on various AppExchange products according to the needs of the organization.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Created various Profiles and Roles and configured the permissions based on the organizational hierarchy requirements.
• Managed the Sharing Settings, Public Groups and the Users in the company.
• Worked on customization of visualforce to have lightning experience for desktop.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created different Formula Fields for the various standard and custom objects.
• Created Workflow Rules and Approval Process to implement business logic.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Used AJAX tool kit in VF pages for effective rendering of data on the forms and reduce the application reaction time.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Implemented Reports on Payments, Opportunity created, Leads to Opportunity conversion, cases generated.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Worked with Dynamic Apex to access sObjectsandField describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used analytic snapshots for bi-weekly reports.
• Implemented Email-to-Case using XML.
• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out of the Box (OOTB) functionality.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment.
• Followed Agile Methodology and as a process attended Daily Scrum Meetings, Sprint Planning Sessions, Retrospective meetings and Backlog Grooming Sessions.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, AJAX, Force.com IDE, SOQL, SOSL, HTML, CSS, Java Script, S-Controls, XML, XSL, Apex data loader, Oracle 9i, MS office 2003,TOAD 8.0.

Confidential, NY

Salesforce Developer/Analyst

Responsibilities:

• Gathered business requirement and did gap analysis.
• Prepared functional requirement and design documents.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Acted as a liaison between the technical, businesses and testing groups to provide them with required specifications/documentation and to resolve any issues in between.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used salesforce Automation (SFA) for Opportunity Management.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL&SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validationrules.
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflows rules, field updates, tasks and email alerts.
• Assigned users and accounts to Territories in the process of Deployment
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Email templates in HTML and Visualforce.
• Worked with Salesforce.com premier support to resolve technical issues.

Environment: Apex, Visual force, Force.com IDE, SOQL,SOSL, HTML, CSS, XML, XSL, Apex data loader, Email, Messaging, Dashboards, Reports, Sandbox, Linux, Oracle 9i, MS office 2003,TOAD 8.0.

Confidential, Corona, CA

Salesforce Dev/Admin

Responsibilities:

• Created custom objects and fields in them. Modified standard object to include required custom fields.
• Worked on workflow rules & approval processes.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Used Apex Explorer for viewing salesforce.com data
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using home grown web services.
• Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Created Custom Objects and defined lookup and master-detail relationships on the objects based on E-R diagrams.
• Worked on Dimensional modeling, Data Cleansing and Data Staging of operational sources using ETL processes.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Used Junction Object in order to create many-many relationship between the custom objects
• Responsible for analyzing, collecting and preparing data for import into Salesforce.com
• Lead offshore team for day-to-day activities.
• Reported Daily testing status in Daily Scrum Meeting.
• Importing and exporting large volume of data using Data Loader.
• Extracted the data from SFDC application into the external databases (Oracle 10g) for generating large data reports using Informatica Power Center.
• Developed S-controls to manage Sales plan call sheets within Salesforce, capturing prep data and call activity.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Custom Tabs and Custom Objects.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility
• Prepared training material and trained salesforce.com business users.

Environment: Apex, Informatica P

Confidential

SFDC Developer/Analyst

Responsibilities

• Company implemented the Salesforce CRM application for customer relationship management, sales management, Sales-Lead, Opportunity and Product distribution management.
• Online Salesforce application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to the project management team. This online product developed in Salesforce also offers the feature of generating reports of particular project for the managers.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations, and log file cleanup process.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed for the Force.com platform using the combination of FMT and Ant build scripts to automate fetching from Git branches and deploy to target environments
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various Functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment:Salesforce, Visual force, Ajax,Github, Data Loader, HTML, Oracle, Visio, MS Office, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i.
• Developed facilities for stripping long error messages from minified JavaScript code for AngularJS.
• Setting up build environment by writing Ant build.xml, taking build, configuring and deploying of the application in all the servers.
• Used CVS for version control of the product.
• Used JSP's to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Involved in writing Business Objects, Service API's, Datamaps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Maintained Ant build XML files.
• Involved in validating and reviewing team members modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Oracle 8i, Java, AngularJS, Ant, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, Ant, SOAP, Struts, JNDI, Unicode, Linux