PROFESSIONAL SUMMARY:

• 8 Years of IT Experience with 5+ Salesforce.com, CRM Platform and Java technologies.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Well experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.
• Hands on experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Developed detailed process documentation and deployment process.
• Professional experience on creating Salesforce.com Apex Triggers on customized objects, writing Apex classes, Apex controllers, Test Classes, SOAP API, REST API and developing Visual Force Pages
• Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports and Dashboards.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like and Apex Data Loader.
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries and Governor Limits.
• Experience in Managing Reports, Data Migration, Testing and Support.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Documenting Business Requirements, Technical Requirements and Use Case Diagrams to make the requirements easy to understand for Salesforce Developers.
• Knowledge of Agile development practices and assessment.
• Well experienced with Object Oriented Modelling / Technologies / Designing, RDBMS designing technologies.
• Extensive experience in designing of Approval Processes, custom objects, custom fields, custom page layouts, workflows, relationships, look-ups, dependent pick lists, and role based page layouts, work flow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
• Experience in developing systems in J2EE using MVC Architecture.
• Development experience in various platforms like MS Office, Visio documenting tool and Salesforce.com Sandbox and Development environments.
• Proficient in learning new technologies and quickly adapting to new environment.
• Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment.
• Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS:

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, C, SQL, SOQL, SOSL, Servlets, soap.

Web Technologies: HTML, XML, CSS, Java script JSP, WSDL.

Database: Oracle, SQL Database.

Platform: Windows, MAC, Linux.

IDE: Eclipse, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Sales Force Developer/Admin

Responsibilities:

• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for Data load operations using Force.com Apex Data Loader
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Back-end Java developer for Data Management Platform (DMP). Building RESTful APIs in front of different types of NoSQL storage engines allowing other groups to quickly meet their Big Data needs and remain insulated from rapid technology changes in the NoSQL field.
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Chat servers created with node.js using redis for message routing, but never deployed to production.
• Experience evaluating and integrating SalesForce AppExchange solutions within overall implementation.
• SFDC integration using web service and apex programing, service entitlements salesforce.com service cloud functionalities.
• Experienced with creating Workflow rules, validation rules, formula fields, auto assignment rules in the Licensing project.
• Created various Batch jobs and time based workflows to update the data regularly.
• Supported the data migration activities for migration of the data from various business sources withthe support of Salesforce CRM.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Documented and shared the requirements with SalesForce.com consultants for further implementation..
• Successfully implemented WebtoLead and WebtoCase in the organization.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Apex, Java script, Node JS, Data Loader, Import Wizard, Eclipse IDE, Controllers, REST API, AWS, Visual Force Pages, XML, Triggers.

Confidential, Chicago, IL

Sales Force Developer/Admin/QA Analyst

Responsibilities:

• Worked on various Salesforce.com Standardobjects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Interacted with various Business users for requirements gathering.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance costs.
• Create test data for new functionality/enhancements.
• Write test cases and review with Dev, PM, Analyst, Operations and infrastructure teams.
• Good understanding of HTTP Protocols and test HTTP scenarios
• Works with project team to define and create overall strategy and ensures that it is being achieved
• Communicates the test strategy to the Project Manager and Development Team
• Define test process including required test activities and deliverables
• Identifies test resources, estimates test effort and defines test schedule and milestones
• Ensures technical resources are organized for effective support of testing
• Conducts walk-through ofTest Strategy.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Custom node.js proxy used to simulate API responses before client implementation was complete, and to proxy requests to finished client APIs, handling authentication, custom headers, virtual application root, etc.
• Implementing the security and sharing rules.
• Hands on experience on Batch/Real Time Data migration tasks..
• By using Apex Data Loader importing data into Salesforce cloud.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Designed and implemented scalable, secure cloud architecture based on Amazon Web Services.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Implemented Data Loader through the Command Line Interface to extract the data from database
• Integrated with PeopleSoft at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports&Dashboards that are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed Visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Salesforce.com platform, Workflow and Approvals, REST API, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, AWS, Components and Controller, JavaScript, Node JS, Eclipse IDE Plug-in, Data Loader, Workbench

Confidential, Los Angeles, CA

Sales Force Developer/QA tester

Responsibilities:

• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created custom objects, Visual pages, triggers, validation rules by using Apex
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, Visualforce Pages for various functional needs in the application.
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Generating and implementing templates for Test Plan, Test Cases, Test Scripts as per System Requirement
• Interacted with Users, Developers, Project Manager and Process Analysts to gather Business Requirements, understand the business process, identified enhancements to the business processes
• Extensively participated in Joint Application Development (JAD) sessions with stakeholders throughout the SDLC to resolve open issues.
• Involved in different Phases of testing like Unit & String, Systems & Acceptance, End to End testing and performance and reliability testing
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used data loader in migrating data from legacy systems to salesforce and to insert, update, bulk import or export of data from salesforce.com.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, REST API, AWS, Node JS, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Warren, NJ

Business Analyst /QA Analyst

Responsibilities:

• Preparing an estimate of cost and effort involved completing the project
• Enter the defects into QC/JIRA, recently migrated from QC to JIRA
• Create test data for new functionality/enhancements.
• Write test cases and review with Dev, PM, Analyst, Operations and infrastructure teams.
• Good understanding of HTTP Protocols and test HTTP scenarios
• Works with project team to define and create overall strategy and ensures that it is being achieved
• Communicates the test strategy to the Project Manager and Development Team
• Define test process including required test activities and deliverables
• Identifies test resources, estimates test effort and defines test schedule and milestones
• Ensures technical resources are organized for effective support of testing
• Conducts walk - through ofTest Strategy.
• Attend design and project kick-off meetings.
• Perform functional testing, system integration testing, regression testing of old functionality and support UAT.
• Provide onsite support during production change controls.
• Lead daily vendor status meeting and attend weekly staff meetings.
• Identify design and requirements gaps during testing.
• Document test results for SOX compliance and other audits.
• Worked as a QA PM: Create weekly defect report for all projects, collect status from all QA team members and update executive status report and send it to manger.
• Responsibility for testing production issues.
• Provide QA LOE for each project by reading approach document.
• Troubleshoot environments setup issues and code/property file related issues.

Environment: Java, XML, Spring frame work, WAS 7.0, IBM MQ, Oracle AQ, C, Oracle 11g, PL/SQL, Unix Shell scripting, Lucene, Solr