SUMMARY

• Certified SFDC Techno - Functional consultant with a little over 6 years of experience in various stages of Software Development Life Cycle (SDLC) including requirement analysis, GAP Analysis, design, implementation, testing and support of business applications.
• Certified Salesforce Developer 401 & Salesforce Administrator 201 since March 2013.
• Hands-on Experience in designing Business Processes using Use Cases, Activity, and Data-Flows and excellent knowledge of Unified Modeling Language (UML).
• Experience in administration, Customization & configuration, Implementation, and Support of Salesforce CRM, and sales force SFA applications leveraging Force.com Platform.
• Experience with installing & managing Packages from AppExchange to Salesforce applications.
• Expertise in Design & Implementation of Custom Business Logic and Security with Declarative method.
• Good and thorough Knowledge on Visualforce Components, Controllers, Pages and Apex Classes.
• Experience in implementing Multi-Lingual Workbench, Fiscal years, Business Hours, and Company Profile and Login-In restrictions at both organization and profile levels.
• Expertise in Data Mapping, Data Migration & Data Integration with tools including Import and Export Wizard, Apex Data loader.
• Experience Setting up Analytics for, Sales, Marketing and IT Stakeholders.
• Hands-On experience in handling Deployments using Change sets, Force.com Migration Tool & Eclipse.
• Expertise in Sales, Marketing, Customer Service and Support Administration.
• Hands on Experience in integrating Marketing Tools Such as Marketo, Eloqua for Campaign Management, Lead Management, Contact Management, E-mail Campaigns, Tradeshows, and Web-to-Lead.
• Hands on Experience in implementing CPQ with Quoting Tools Such as Big Machines, CPQ& Other tools for Account Management, Contact Management, Opportunity Management& other purposes such as Vnext, BlueWolf.
• Experience in working with ETL Tools & Middleware Such as EAI, Informatica, Xi, AR& good Knowledge in working with integrating Salesforce with Other CRM’s EPICOR, Siebel, MS Dynamics, ERP SAP (SD, MM) & Mainframes.
• Experience in Managing Projects with Project Management Tools Such as Microsoft Project preparing a Project Plan, Charter, Cost-Estimate, Milestone chart and Baseball Cards.
• Experience in reviewing Test Strategies, defining Test Plans, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Experience conducting training sessions for the end users and documenting training manuals.
• Quick learner, highly organized, excellent analytical and interpersonal skills. Ability to work on multiple tasks in a fast paced environment independently and in a team, and a good team co-coordinator with professional attitude having excellent communication skills.

TECHNICAL SKILLS

SFDC: Standard Sales Force platform, Force.com IDE, AppExchange, Visualforce, Apex, Web-to-Lead, E-mail-to-Case, Web-to-Case, SSO.

SFDC Tools: Connect offline, Sales Force-to-Sales Force, Apex Explorer, Developer Console, Workbench.

AppExchange Tools: Eloqua Marketing Automation, Outlook Connector, Etherios Easy Describe, Apex Data Loader, Salesforce Mobile for Android.

Web tools: HTML, Flash, MS Outlook, Eclipse

Third Party Tools: Sterling Commerce, Big Machines, Siebel, Epicor, SAP, Informatica, EAI, XI, AR, Vnext, Bluewolf, CPQ, Eloqua, Marketo

Packages: Microsoft Project, Microsoft Office suite 2003/2007/2010, MS SharePoint, MS Visio.

Databases: SQL Server 2000/2005, PL/SQL, Oracle 9i/ 11g, MS Access.

Modeling Tools: Rational Rose (UML), Microsoft Visio, Star UML.

Testing & Bug Tracking Tools: Bugzilla, Jira, Quality Centre, SFDC Debug logs, Test Link, ALM.

Sub-Versioning Tools: Tortoise SVN.

Operating Systems: Windows (97thru 2000/XP, 2003, Vista, 7, 8.1 & 10), MAC, MS-DOS.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Systems Analyst/Lead

Responsibilities:

• Worked closely with the Business in Requirements Planning & analyzing the proposed business model with key Business Stakeholders across multiple regions.
• Worked with regional Business teams to understand, Analyze the Legacy Data from various systems such as SAP (3 separate instances), Oracle, Pastel, Daptiv, Excel, Access, SharePoint and Totvs.
• Responsible to perform Fit-Gap Analysis and present Mock-ups to Business Stakeholders for Salesforce UI.
• Performed vigorous Brain Storming sessions with Client Technical teams and Implementation Partner and helped them with very detailed design for each of the functionalities.
• Responsible for Solution Design Validation done by other implementing Partnering Team to maintain Salesforce Best Practices and User friendly environment.
• Helped Business and Development teams with the Miller Heiman Sales Methodology, terminology and Mapping the accurate Opportunity/ Pipeline data for each of the legacy systems.
• Designed solution for 5-level SAP Product Hierarchy and Custom Search of Product Hierarchy and related Child levels via Opportunity Line Items.
• Actively participated in gathering User Security, SSO, Outlook integration and VPN connection requirements.
• Performed functional/unit tests on Standard Salesforce Objects Such as Leads, Accounts, Contacts, Opportunities, Campaigns, Activities, Products and Pricebooks along with few Custom Objects to provide with specific Call details with Client’s Customers.
• Facilitated and maintained Project management meetings and timelines for Analysis, Design and Build phases of the project.
• Designed Data Transformation Strategies, Cleansing Strategies and conducted Walk-thru sessions with Key Stakeholders for Data Cleansing Exercise.
• Transformed the data from multiple systems to Salesforce for all the regions using Microsoft Excel and helped them understand the Business Rules and Validations and required Fields.
• Provided User Training Sessions with Key Business Stakeholders from Multiple regions to help them understand Salesforce Features, Navigations etc.
• Responsible for managing the testers, with KT, Test Scripts and Test Cases for Functional/System Testing and UAT and ensure that the test scripts were Uploaded to HP ALM per User and per Functionality with detailed instructions.
• Responsible for ensuring that the testing team meets the T&L Global Quality Standards.
• Participated in deployment planning sessions and helped individual teams aligning with common goals to achieve successful implementation.

Confidential

Salesforce Business Systems Analyst

Responsibilities:

• Working closely with the Business in Requirements Planning & analyzing the proposed business model with key Business & IT Sales Ops and Leadership.
• Responsible for smooth transition of acquired Company Sales to Confidential CRM from a Process perspective.
• Documented potential functionalities in the acquired Company’s CRM and made recommendations to implement those for Confidential along with recommendations on using third-part AppExchange tools.
• Planning SDLC by classifying the scope in to multiple phases& Change request Management.
• Liaison between Business Leadership, IT Leadership & IT development teams.
• Responsible for Salesforce Release Management and handling multiple concurrent projects.
• Lead and responsible for successful implementation of NPS survey using Marketo, & Clicktools integration.
• Responsible for E-mail campaign design, Marketo Landing Page design, Contact management, and Custom Objects in both Salesforce & Marketo to Support the NPS.
• Design solutions & documenting them for customizing Salesforce Platform for both Sales Cloud & partner portal for all the regions.
• Responsible for driving Sales Incentive Planning- Compensation Management project outside of Salesforce which involves IBM Tools.
• Working Closely with IT PMO teams and Business PMO teams to assess Risks, Issues and action items for individuals on each of the projects.
• Preparing Test Scenarios & Cases for QA, UAT, Defect Tracking, using Internal Confidential Application Called ALM.
• Regression testing to see if other parallel projects are affecting current deployment.
• Peer review Deployment Sets after UAT, performing Pre-go-live activities.
• Supporting Post Production activities and Application support for 2 weeks Post Go-Live.

Confidential

Salesforce Business Systems Analyst/Administrator

Responsibilities:

• Working Closely with Business Users to understand the Intended functionality of the legacy System which involves Integration with SQL Server for Data Processing, EDW, Gentran, and IDS for Risx-facs, and EDW Data Warehouse.
• Responsible for Customizing Salesforce platform to accommodate integrations & data coming from CPQ including Opportunity Management, Quote Management, Products & Pricing.
• Responsible for Configuring CPQ Document Engine to Produce the PDF from the Quotes generated depending on the Business Rules and CPQ Logic using Simple & Complex Conditions.
• Developed Custom Logic using Approval Processes, Workflow Rules, Custom Fields, Validation Rules, Custom Objects, Formula fields.
• Responsible for Identifying the Integration Attributes from Big-machines to Salesforce & Vice-Versa.
• Responsible to configure the Security Settings Such as Sharing Rules, Profiles, OWD, Field Level Settings, Record Types, Page Layouts & Permission Sets.
• Managed User Roles, Public Groups & Custom User Permissions for CPQ access.
• Maintain QA & UAT Environments.
• Handle Deployments from DEV to QA & Handle Weekly mini-releases.
• Responsible for Data integration from Salesforce to Legacy Systems.
• Peer review Deployment Sets Post-UAT, performing Pre-go-live activities.

Confidential

Salesforce Business Systems Analyst

Responsibilities:

• Working closely with the Business in Requirements Planning & analyzing the proposed business model with key IT Stakeholders.
• Identifying GAP with the existing Pricing Model of all the products offered for New Sales & Services. Documenting detailed specifications for new Pricing Models for every region individually by analyzing region specific Sales Patterns.
• Planning SDLC by classifying the scope in to multiple phases & participating in Release Management, & Change request Management.
• Liaison between multiple teams across India, US/Canada for development requirements.
• Ownership of Salesforce-CPQ-SAP integrations, documenting the impacts on other applications & current business Process.
• Design solutions & documenting them for customizing Salesforce Platform for both Sales Cloud & partner portal for all the regions.
• Responsible for Customizing Salesforce platform to accommodate integrations & data coming from CPQ &SAP including Opportunity Management, Quote Management, Products & Pricing.
• Designing, Approval Process & Custom logic to provide Self-Serve Quoting abilities to both direct & indirect sales.
• Preparing Test Scenarios & Cases for QA, UAT, Defect Tracking, using Internal Confidential Application Called ALM.
• Regression testing to see if other parallel projects are affecting current deployment.
• Peer review Deployment Sets after UAT, performing Pre-go-live activities.
• Prepare Training Material for End-Users.
• Supporting Post Production activities and Application support for 2 weeks Post Go-Live.

Confidential

Salesforce Consultant

Responsibilities:

• Worked closely with the Business users to gather requirements, Analyze to design the new system & Performed Fit-Gap Analysis on Data Merger & Integrations and Estimated Time & Budget to meet the requirements
• Part of Scope development, Change Request Processes & Rollout/Support post Production.
• Liaison between Technical & non-Technical Business Stake holders.
• Worked on the integration of Salesforce with various platforms such as Vnext, Blue Wolf & Big Machines, Marketo & Microsoft CRM Dynamics & prepared Technical Specifications & Change requests for Sponsor Sign-off.
• Implemented Campaign Management, Lead Assignment and Custom Object mapping from Marketo to Salesforce to Support the Leads from acquisition.
• Implemented Security to the Applications which includes, Profiles, OWD, Sharing Rules, Role hierarchies, Account Teams, Contact Roles, Field Level Security, and Permission Sets & prepared Configuration Requirements Worksheets to capture all agreed functionality.
• Accommodate Security for the Managed Packages and Integration elements.
• Handled Data Migration which involves De-duplication, Cleansing, and Mapping & Merging Exercises across Legacy & to be Salesforce Instances.
• Prepared Data Migration Templates for individual Objects & Data Cleansing, de-duplication Rules documentation.
• Customized the platform accommodate the configurations & integration & Security Changes to the applications based on Client needs.
• Responsible for code reviews, monitored the code coverage for the development and modified the code to support the deployment.
• Lead the Unit, QA & UAT includes preparing Test Cases, Scripts required for testing thru Deployments.
• Responsible for regular 2-week Post-Production Support for both Data Migrations & Integration Changes. Also, Provided Recommendations document for maintaining Data integrity & Quality.
• Held User Training and KT sessions with Technical teams & End-Users.

Confidential

Salesforce Consultant

Responsibilities:

• Worked closely with the Business users to gather requirements, Analyze to design the new system & Performed Fit-Gap Analysis and suggested multiple Solutions to fill the gap.
• Involved in the implementation of Security to the Applications.
• Worked on the integration of Salesforce with various platforms such as SAP, ETL for WebDISC.
• Handled Data Migration and Salesforce.com Release changes.
• Customized the platform using Visualforce and Apex triggers and configuring the applications based on Client needs for automation using Validation Rules, Workflow Processes, and Approval Processes & Sharing Rules for various Custom Objects.
• Performed code reviews, monitored the code coverage for the development and modified the code to support the deployment.
• Lead the regression & user acceptance testing.
• Executed & maintained all the business test case scenarios for different phases of the project, releases.
• Maintained various instances of Salesforce for consistency in data by monthly refresh of Sandboxes.

Confidential

Salesforce Consultant

Responsibilities:

• Worked closely with the Business users to gather requirements, Analyze to design the system, to-be data model & integrations with Informatica.
• Designed different Use Cases, Data Flow & Process Diagrams to explain End-End navigation for Each LOB.
• Analyzed Business Processes to enhance the Service Console Applications and reviewed it with the client requirements
• Configured the applications with Custom Objects, Custom fields, Page Layouts, Record types
• Configured Validation Rules, Workflow Processes, and Approval Processes & Sharing Rules on various Custom Objects.
• Executed & maintained all the Business Test Case Scenarios for different phases of the project, releases & Enhancements.
• Responsible for regression Tests & to analyze Impacts of Salesforce quarterly upgrades to the applications.
• Plan the Enhancements releases, Prepare environments for pre-deployment activities involved.
• Participated in Code review sessions, Sub-versioning sessions &Code coverage sessions to support the deployments.
• Supported End-Users with solutions to the issues they face with any functionality as per the SLA’s.

Confidential

Salesforce Consultant

Responsibilities:

• Designed the UI’s for both Salesforce & Big Machines based on the Requirements involving in multiple brain storming sessions with the team.
• Designed the logic on when how the user enter & exits BM Screens from Salesforce
• Created Custom fields, Page Layouts, Record types and Visual Force page components to support the logic.
• Implement Security and accessibility settings for various sets depending on the client needs.
• Involved in Multiple levels of Testing throughout the integration
• Derive Solutions for the bugs found in testing.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked closely with the Business users to gather requirements, Analyze to design the new system.
• Worked closely with the Marketing Director to capture requirements, Design program, UAT for his team.
• Performed Fit-Gap Analysis and suggested multiple Solutions to fill the gap.
• Documented the as-is and To-Be systems.
• Participated in Data Mapping Sessions and Documented the HLD, LLD for SFDC from Source CRM’s Siebel and Epicor
• Worked Closely with SSIS Developers to check with the Integrations and tracked changes to the Customization on SFDC that affect the Data Flow across multiple systems.
• Participated in Data Conversions with SQL Server Developers that match the data formats across multiple CRM’s.
• Developed Apex Triggers upon Lead Conversion and Custom functionality implementation on Leads, accounts and contacts.
• Implemented the Lead Queues and Assignment Rules to both Queues and Users based on requested criterion.
• Implemented Web-to Lead, using forms from Eloqua to Salesforce, Customize Salesforce Campaigns to support E-mail Campaigns, Tradeshows.
• Worked Closely with Eloqua Team to Customize, Custom Objects to support the implementation.
• Worked on Security and accessibility settings, and designed Permission sets for granting access to users on the Objects with multiple combinations.
• Installed Eloqua AppExchange Package, Prospect Profiler and designed the Apex Trigger for the Custom link to redirect the leads and contacts form SFDC to Eloqua.
• Responsible for End to end implementation of Eloqua-Salesforce integration.
• Created Custom Objects, Custom fields, Page Layouts, Role Hierarchy, Record types, Sales Processes.
• Replaced Logics of Validation Rules, Workflow Processes on various Standard & Custom Objects.
• Performed Regression tests and lead UAT running and fixing the bugs, and Deployed to Production
• Supported End-Users with solutions the issues they face with any functionality.
• Provided a Webinar on the application to End-users.

Confidential

Salesforce Analyst/Administrator

Responsibilities:

• Worked closely with the Business users to understand the Enhancement Requests (named Quick Wins) pertaining to Monthly Releases.
• Worked with LOV changes as part of monthly releases.
• Documented the Change Design Document
• Created Custom Object that facilitates to request any Quick Wins from within SFDC instance and designed and implemented the process as per the discussions with Business users.
• Worked on Visualforce controller to replace the layout for the custom object.
• Created Time Dependent Workflow Triggers and Apex Triggers to validate the inserted data.
• Worked on Security and accessibility settings for granting access to users on the object.
• Created Custom Button and linked them with the Visualforce pages to Clone the opportunity.
• Created Webpages for partner login from Portal using Standard Salesforce style sheets.
• Developed Custom Settings on Record Types, Profiles and opportunity Picklist dependencies to replace the use of hard coded values.
• Replaced Logics of Validation Rules, Workflow Processes on various Standard Objects, used custom settings and few changes to logic.
• Created and Modified the Sharing-Rules with the Channel Portal to make them accurate.
• Worked on Translation workbench to translate Validation Error Messages and Help Text and field values for various standard and custom objects.
• Documented End-User Training material on new Features on Analytics as part of spring ’12 release.
• Performed Regression tests to the changes in multiple Sandboxes, fixed the bugs, and deployed all changes to production.
• Cleansed the data time-to-time to make best use of the memory and User-Licenses as per the limits available.
• Supported End-Users with solutions the issues they face with any functionality.

Confidential

Data Analyst

Responsibilities:

• Responsible for University and its 17 affiliation’s Database Maintenance using SQL Server and PL/SQL, Oracle 10g/11g.
• Creating Database tables both in SQL Server & Oracle to enter new academic semester and annual data.
• Imports & exports data to & from databases to excels & categorize data according to managers requirements.
• Script & Run various Pl/SQL Scripts & SQL queries to fill out various surveys & create excel reports for government submissions
• Having one-on-one with managers to discuss regarding future reports.

Environment: Oracle 11g, SQL Server 2008, MS Office, MS Visio, MS Access.

Confidential

Business Analyst

Responsibilities:

• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis and Technical and Solution design.
• Analysis and documenting the business requirements and report generation for the Managerial purposes. And Design of Data-Flow diagrams for Business process of the client.
• Primary liaison between the business, operations, and technical groups throughout the project cycle.
• Effective Usability Requirements Validation for both business and functional requirements conversion.
• Participated in the development of high level design of new processes and graphically presented along with text based requirements to IT management.
• Involved in the design of Use case diagrams, activity diagrams, Sequence Diagrams and Functional Requirements documentation.
• Follow up with the end users and developers for user satisfaction and change management if necessary.
• Key Role in the Design of Test Plans and Test Cases along with other stakeholders for the User Acceptance testing (UAT).