SUMMARY

• Overall 7+ years of total IT experience and more than 5+ years of extensive experience in Saleforce.com CRM platform.
• Worked on multiple SFDC projects as Administrator and Developer.
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow triggers
• Experience in wide range of technologies such as Apex, Visual Force and Java/J2EE.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility and middleware programs using Java.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experienced to maintain, enhance and create workflows and validation rules.
• Excellent work experience in designing of custom objects, custom fields, custom Tabs, custom reports, report folders, report extractions to various formats.
• Good experience in creating Web Apps with legacy mainframe systems.
• Have experience in integration using Web Services.
• Have a knowledge working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Train new users on Salesforce.com Application.
• Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISIO.
• Interacted with Subject Matter Experts (SMEs), Business Process Owners (BPOs), Business Champions, Project Management Office (PMO), Change Management and Compliance to design Business Blueprints, As - Is and To-Be documents.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Created an executive dashboard to display Open, closed leads in Salesforce.com
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy.
• Good Experience in developing Custom work flows, Email Services and Approval processes.
• Experience in preparing Test Strategy, creating Test Plans, Test Cases, Test Scripts and Test Reports for Manual and automated testing for various business applications.
• Hands on Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experienced in mentoring and training team members with product knowledge and business processes.
• Ability to adapt quickly to challenges and changing environment.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Developed SFDC customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Have a good experience in web technologies like HTML, XML, CSS, JSP, and JavaScript.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, Apex Web Services, Apex Data Loader, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox, and Production).

Programming Languages: Apex, PL/SQL, Java

Scripting Languages: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i,9i,10g, 11g

Packages: Oracle EBS,MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, New york, NY

Salesforce Admin/Developer

Responsibilities:

• Gathered business requirement and did gap analysis.
• Prepared functional requirement and design documents.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Performed Analysis for Territory Management and sharing settings.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflows rules, field updates, tasks and email alerts.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Email templates in HTML and Visualforce.
• Worked with Salesforce.com premier support to resolve technical issues.

Environment: Apex, Visual force, Force.com IDE, SOQL,SOSL, HTML, CSS, XML, XSL, Apex data loader, Oracle 9i, MS office 2003,TOAD 8.0.

Confidential, Columbia, MD

Salesforce Developer/Administrator

Responsibilities:

• Developed APEX triggers, classes, Visual Force pages.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Worked on Data Conversion activities.
• Worked on field definitions and data mapping with mapping source data to the SalesForce application.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Worked on role hierarchy & sharing rules to configure visibility
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Experienced to maintain, enhance and create workflows and validation rules.
• Prepared training material and trained salesforce.com business users.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Extracted data and developed scripts for loading data into the SalesForce application.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Provided a verification tool with system test cases to ensure that all data was properly loaded from the source data files to the SalesForce application. In case of an exception the original system data was restored.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created and deployed several Reports for different user profiles based on the need in the organization.
• Designed and maintained test classes to follow the Factory design patterns for efficiency and reusability.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Re-wrote several existing applications to maximize the functionality, improve response time and user experience, and eliminate bugs.
• Trained developers for understanding and subsequent support for the system.

Environment: Apex, Visual force, Force.com IDE, SOQL,SOSL, HTML, CSS, XML, XSL, Apex data loader, Oracle 9i, MS office 2003,TOAD 8.0.

Confidential, Lewis Center, Ohio

SalesForce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created dashboard and reports for the business users with respect to the requirements.
• Migrated data from CSV files to SFDC using Data Loader.
• Used Force.com Eclipse IDE plug-in to manage, debug and deploy Force.com applications in the Eclipse development environment.
• Implemented Field Level security for sensitive data holder fields.
• Coded Apex triggers and s-controls, created rule based automated workflows.
• Developed and configured various Reports and Report Folders based on the need in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in design, development and testing of web services to integrate with external systems.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications

Environment: Salesforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow and Approvals, Reports, Apex Triggers, HTML, JavaScript, Web services, Sandbox, Eclipse.

Confidential, Corona, CA

SalesForce Developer/Administrator

Responsibilities:

• Created custom objects and fields in them. Modified standard object to include required custom fields.
• Worked on workflow rules & approval processes.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Used Apex Explorer for viewing salesforce.com data
• Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Created Custom Objects and defined lookup and master-detail relationships on the objects based on E-R diagrams.
• Used Junction Object in order to create many-many relationship between the custom objects
• Responsible for analyzing, collecting and preparing data for import into Salesforce.com
• Importing and exporting large volume of data using Data Loader.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Custom Tabs and Custom Objects.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility
• Prepared training material and trained salesforce.com business users.

Environment: Apex, Eclipse 3.4, Apex data loader, Salesforce Explorer 8.0, SOSL, SOQL, Triggers, Oracle 10g, TOAD 8.6.1, MS Office 2003, JavaScript, AJAX, CSS and HTM

Confidential

Salesforce Developer

Responsibilities:

• Company implemented the Salesforce CRM application for customer relationship management, sales management, Sales-Lead, Opportunity and Product distribution management.
• Online Salesforce application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to the project management team. This online product developed in Salesforce also offers the feature of generating reports of particular project for the managers.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various Functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment: Salesforce, Visual force, Ajax, Oracle, Visio.MS Office.

Confidential

Software engineer/Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i
• Used CVS for version control of the product.
• Used JSP's to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Involved in writing Business Objects, Service API's, Datamaps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team members modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode