SUMMARY

• Overall 7+ years of IT experience including 5 years of experience as SFDC consultant, 2 year experience as a Software programmer in Java
• Salesforce certified force.com Developer (Dev 401).
• Adept in various stages of SDLC (Software Development Life Cycle) including analysis, architecture design, developments, enhancements, testing. Deployments, web and portal based object oriented enterprise applications.
• Experience in configuring and administrating Salesforce CRM environment.
• Administration, Configuration, Implementation and Support experience on Salesforce.com platform.
• Expertise in developing Apex classes, Triggers, Visual Force pages, CSS and HTML.
• Experience in customizing standard objects and creatingcustom objects,custom fields, Custom Tabs, Apex Classes, Triggers,Master Detail relationships, Lookup relationships, Validation rules, Workflows, Custom Reports, designing Visual Force pages, Dashboards, report extractions, page layouts and email generation according to application requirements.
• Expert in implementing Sharing rules, Permission sets, Field level securities, Profiles, roles and Resource monitoring.
• Expertise in working with production environments like Salesforce.com Sandbox,Force.com IDE, SOQL, and SOSL.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions using Apex Language( Classes, controllers & Triggers), Visual force Pages, Custom Tabs, Custom objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Proficient in bulk data migration from Traditional applications to Salesforce using Apex data Loader, Import wizard and ETL tools like Informatica and Cast Iron on demand.
• Experience in working with Visual force, Apex, CSS, Force.com Web Services,REST APIand SOA& Metadata API.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures.
• Worked on contract management with APTTUS,Echo signand Conga-merge.
• Hands on experience in CRM functionality of Sales, Marketing, Call and Territory Management modules, Customer Service and Support Administration.
• Expertise in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Proficient knowledge of Governor limits and experienced in optimization of existing code in according to the governor limits.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Working Experience in Agile and Water Fall methodologies.
• Implementing OBM (Outbound Messaging), like sending outbound messages to the external systems.
• Strong requirement gathering experience using JAD sessions & conducting user interviews with expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test Case, UAT document.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Mentoring the junior developers and helping out the clients in understanding Sales force.
• Good team player with the ability to adapt quickly.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Contracts, Analytic Snapshots, Custom Objects, Case management Automation.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Languages/Technologies: Apex, C, C++, Java, SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: MySQL, Microsoft Access, SQL Server 2000/2005/2008

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Google Drive, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Informatica, Cast Iron, Force.com workbench, Check marks, Jitterbit, APTTUS

PROFESSIONAL EXPERIENCE

Confidential, Richfield, MN

Salesforce.com Developer

Responsibilities:

• Integration, Custom application development included the primary responsibilities.
• Created an Entity Relationship data model and integrated it with the standard salesforce Objects.
• Implemented Apex classes & Triggers as per the needs of the application
• Created Users, roles,profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users
• Used Apex data Loader and Jitter bit to migrate data such as accounts, campaigns, and cases from legacy system ACT
• Imported CSV files into Accounts, Contacts using Data Loader and Import Wizard
• Worked on standard objects like accounts, Contacts, Leads, Campaigns, Reports, Cases( case management) and Opportunities
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Created page layouts, search layouts, custom links, related lists, workflowsand other components on a record detail and edit pages
• Maintained user security permissionsas per the organizational needs.
• Obtain e-signatures on contracts using APTTUS.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Managed the marketing module with Marketo.
• Integrated Salesforce CRM with Siebel CRM using web services API
• Created REST based Web service using Apex.
• Integrated App with Salesforce.com using SOAP web services API and Web Sphere Cast Iron
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Mentoring the junior developers.

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual Force pages, Web Services, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE, MS Access, Microsoft Office 2008

Confidential, Herndon, VA

Salesforce.com Consultant

Responsibilities:

• Performed the role Salesforce Developer and Admin in the organization
• Implemented the requirements on salesforce.com platform and Force.com IDE plug-in using Eclipse
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Used the Apex scheduler to schedule timely data back up operations
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
• Created various profiles and configured the permissions based on the organizational hierarchy requirement
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
• Provided the training to the internal business users to use the application and develop their own custom reports
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential, Norcross, GA

Salesforce.com Business Analyst/Admin

Responsibilities:

• Identified the business requirement and critical functional modules for gap analysis.
• Conducted JAD sessions, analysis, testing and project meeting throughout the project life cycle.
• Integrated SAP R/3 using middleware tools like Informatica on demand and web services.
• Worked on Partner Lead Management, Opportunity Management, Activity managements, Contract generation and other processes as per the demand of the application.
• Configured and Customized different page layout for different territories.
• Customized the Partner-Portal Layouts, depending on his user credentials.
• Created users,profiles, role hierarchies,field level security to hide confidential information.
• Created Dashboards for the partners to view the company’s performance.
• Creating custom objects, custom fields, tabs, Record types and list views.
• Createdmini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created custom reports as required by the application.
• Created analytical Snapshot every six months to have a track of the performance of the organization.
• Worked on Conga-Merge and Echo sign for contract management.
• Performed testing in sandbox.
• Fixed the bugs in the pivotal tracker by QA team after SIT testing.
• Assisted Post-Implementation Support team with handling cases.

Environment: Saleforce.com, Service cloud, Force.com platform, MS Visio 2010, MS Project 2010, MS Office 2010, Citrix.

Confidential, Columbus, OH

Salesforce Consultant/Analyst

Responsibilities:

• Primarily contributed to the Business analysis and point-and-click development.
• Developed various custom objects, page layouts, record types, reports, visual force pages and controllers according to the requirement.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Created Apex triggers, Apex classes, Visual force pages.
• Implemented web-to-case and email to case to track and solve customer issues.
• Worked with Data Loader so as to load the required objects and attachments.
• Implemented several workflow and validation rules on the salesforce.com platform.
• Troubleshooting user accounts login access.
• Implemented workflows and approval processes.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction.
• Implemented Master-Detail and lookup relationships between objects.
• Implemented the field level security to restrict the access to certain fields with respect to the requirements of the profile.
• Created and used Email templates in HTML and Visual force
• Customized page layouts, related lists, tabs and dependent pick lists.
• Created profiles,roles, permission sets and public groups.
• Created dashboards and reports to continuously monitor data quality and data integrity
• Worked on standard objects like accounts, cases, opportunities, products, leads, campaigns and dashboards.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, CSS, Eclipse IDE Plug-in.

Confidential

Software Programmer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, and UML.
• Involved in data base design.
• Developed complex queries to extract data from MS SQL Server.
• Worked with Cascading style Sheets (CSS).
• Worked on XML conversions and validations.
• Involved in writing the Stateless Session Beans.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Used JSP’s to create the front-end screens for the module.
• Developed Several Stored Procedures/ Triggers for Automated Action Items to integrate with Default Tracking module.
• Involved in Integration and testing.
• Used JDBC to communicate with database

Environment: Java 1.4 SDK, Java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, CSS,Eclipse

Confidential

Software Programmer

Responsibilities:

• Followed Agile & Scrum methodology for development of the product
• Developed Service layer classes to support the business functionality with Spring MVC
• Used XML access to export the full environment (with all the settings & configuration)
• Involved in writing build scripts & deploying application on Test Servers
• Involved in design and development of presentation layer using HTML and JSP
• Responsible for deployment of this application in test server
• Involved in Unit testing and defect Fixing
• Work on improving the code quality

Environment: Java, JSP, spring 2.0, JDBC, Web Services, XML, JavaScript, Tomcat, Perl, Oracle 9i, ANT, Windows 2000