PROFESSIONAL SUMMARY:

• Over 7 years of experience in IT field and work experience on Salesforce.com CRM platform as Certified Administrator and Developer.
• Experience and Expertise in Salesforce Administration, Configuration, Customization, Implementation and Integration.
• Identified, designed and implemented customized solutions for business process improvement and productivity.
• Skilled in Customization of Salesforce Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards according to the requirements.
• Well versed in Administration setup - Creating Profiles, Roles, Role hierarchies, Manage Users, Permission sets, Sharing Settings, Object level security, Field level security, Record level security and Data level security using OWD’s and Sharing rules.
• Strong knowledge in creating Custom Objects, Custom fields, Custom tabs, Role Based Page Layouts, Search Layouts within SFDC and leveraging chatter feed through API.
• Created Email templates, Workflow rules, Approval Processes, Validation rules, Auto-response rules for the automating the process.
• Strong working experience in modeling the data using Look-up and Master-Detail relationships on Salesforce Standard and Custom objects.
• Experience in creating Custom Objects, Triggers, and Workflow rules, Visualforce Pages, Page Layouts, Controller Classes and Apex Classes using Apex Language.
• Strong working knowledge Apex Triggers, Batch Apex, Visualforce pages, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions, Web services with HTTP/SOAP message communication.
• Strong SOQL and SOSL query writing which involves complex functions and stored procedures on Force.com platform.
• Capable in integrating salesforce.com with external systems using SOAP API and REST API's.
• Experienced with Apex development in creating Objects, Triggers, S-controls, standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, Visual Force and APTTUS Pricing Callback Class.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Focal areas will include, but are not limited to, Apttus CPQ as primary CRM/CPQ application for product configuration, program pricing and quote automation.
• Experienced with Apex Test Class for SFDC Testing.Extensive experience in design and development of applications using C# (.NET Framework), ASP.NET HTML, XML, Web Services, Java Script.
• Database Design, Development experience with Microsoft SQL Server and Oracle 9i/10g that includes developing SQL Queries, Stored Procedures, Views, User Defined Functions and Triggers.
• Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word and Experienced in creating reports using Crystal Reports, Visio and other reporting tools from salesforce.
• Performed Analysis, Design, Development and Integration of UI components with backend using J2EE technologies such as Servlets, Java Beans, JSP and JDBC.
• Extensive knowledge on Form Validation by Regular Expression, and jQuery Light box.

TECHNICAL SKILLS

Salesforce.com: Salesforce.com administration, Apex, Visualforce (Pages, Component & Controllers), Salesforce Lightning (Component, Controller, Helper, SLDS), SOQL (Salesforce Object Query Language), SOSL (Salesforce Object Search Language), Apex Data Loader, Apex Web Services (SOAP, REST), Apex Triggers, Reports and Dashboards, Integration with third party tools, Workflow & Approvals, CPQ Apttus CPQ, SteelBrick CPQ and Apttus CLM

Programming Languages: APEX, Visualforce, C, Java, EJB, Servlets, JSP.

Web Technologies: HTML5, CSS3, XML, DHTML

Scripting Languages: jQuery, JavaScript.

Databases: SQL, Oracle 10g/9i, DB2

Tools: Apex Data Loader, ANT migration tool, Workbench, Data Import Wizard, Change Sets, GIT version control

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Salesforce Admin/ Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards.
• Involved in Installing and Configuring CPQ package in Salesforce platform.
• Design, develop and configure customized solutions using CPQ toolset.
• Created workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, with regards to CPQ and pricing rules.
• Created bundles for multiple products to be included together, or have optional features by using Product options, features, and constraints.
• Configure bundle component prices to be hidden on certain bundles and displayed on certain other bundles.
• Created Dynamic Bundles and using filter rules to control which Products Sales team can select from.
• Created Quote Templates for each geography with dynamic print controls and complex HTML formatting.
• Defined Block pricing on a product to assign a fixed price based on quantity using Overage Rate.
• Involved in Writing Pricing Rules to automate complex price calculations and update quote line fields - based on product or quote attributes
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Achieved import and export operations to load customer data and other master data
• Interpret business requirements into SFDC system functionality.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Employed Data Loader to read, extract, and load data from CSV files.
• Constructed condition/action rule to target quote and line level fields.
• Designed and implemented various condition that trigger price rules.
• Defined formulas, summary variables, and formula fields as sources of price actions.
• Created custom objects and fields for lookup queries within price rules based on customer requirements.
• Managed Auto response rules if customers approached beyond the business hours.
• Developed Visual forcepages, apex classes, test classes, triggers, custom objects, email templates, work flow rules, custom labels, and custom settings.
• Used Apex data loader, work bench for data loading, extracting activities.

Environment: Sales Cloud, Service Cloud, Eclipse IDE, Salesforce.com,Force.com, Salesforce Lightning, Apptus CPQ, Sandbox, Import Wizard, Apex, JavaScript, CSS, Sharing Rules, Visual forcePages, Triggers, Workflows, Email alerts, APEX Data Loader, Localizations, Web Services API, Jitter bit.

Confidential, Skokie, IL

Sr. Salesforce Admin/ Developer

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Hands on experience in automating web applications using Selenium Web Driver & Serenity Framework.
• Worked with Agile Scrum methodology.
• Maintenance of data entry standards & data integrity process.
• Coordinated with internal IT team, CTI team and external clients to ensure that activities are captured and executed upon for overall project execution.
• Used Salesforce CRM technology i.e., salescloud, Marketing Cloud, Service Cloud and Communities as well to store lots of data and other great technologies to make it happens.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data and worked with Case Management Functionality.
• Created Workflow Rules, Approval Process, Validation Rules.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed Automation Regression test suite using Selenium (Java).
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views.
• Involved in a Lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this service cloud.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Utilized Lightning Connect to get real time data from external system.
• Designed and configured PARDOT integration with Salesforce for Supply team with Lightning.
• Worked on SalesCold, Service Cloud, Community Cloud and Marketing Cloud.
• Implemented Customization of Salesforce portal and Community Portal Development.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in SalesCloud.
• Worked on customization of SalesCloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration of Salescloud with external information systems using SOAP API web services.
• Worked on Validation Rules, Workflows and approval processes & developer UI through Lightning Component.
• We used to Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks (like Bootstrap).
• Involved in queryingSalesforce tables using SOQL & SOSL queries usingForce.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Integrated Salesforce.com with an external application like Net Suite and Sure View using Web services API's like SOAP and REST based web services.
• Selenium gives us the ability to run the same tests using many different browsers, including Internet Explorer, Firefox, Chrome, Safari, and Opera.
• Developed HTML5 for various browsers and resolve all issues on the same. Identified bugs in HTML5 code and fixed them.
• Used Sales Force Automation for SalesLead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Prepared and Executed test scripts using Selenium.
• Used it to read, extract and load data from Comma Separated Values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Selenium Web Driver and Testing annotations were used to generate automated test scripts for functionality.

Environment: Linux, Saleforce.com platform, SOSL, SOQL, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP, Java, jQuery, Java script.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Created Custom Objects, Custom Fields, Custom Tabs, Validation rules, Page layouts, Workflow rules, Email alerts, Field updates, Approval process as per the business requirements.
• Designed, developed and deployed Apex Classes, Controllers and Apex Triggers for various functional needs in the application.
• Written Apex classes and Triggers for the application using SOQL and SOSL query languages.
• Used the test sandbox for Development and testing the code and deployed the code in production after testing.
• Developed test classes to maintain at least 90% code coverage for both Apex classes and triggers.
• Responsible for all the activities related to configuring Data Loader- importing, exporting, updating, deleting of data in Salesforce.com.
• Involved in sandbox refresh activities and data migration using Change Sets.
• Strong data modeling skills, data migration skills and integration skills using SOAP and REST API’s.
• Used Tabular, Summary and Matrix reports to create Custom reports to meet the business requirements.
• Scheduled the jobs for generating weekly sales reports including the mailing functionality.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked on Web-to-Case, Email-to-Case automation on Case object, Case escalation rules to solve the customer issues.
• Coordinated and transferred knowledge to the business user post go-live about the application.
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDE’S.
• Handled large and complex data migrations from SQL and Oracle databases to SFDC using Jitter bit.
• Successful in importing and exporting of large volume of records using Data loader.
• Analyze cases and document solutions related to issues during production and maintenance.
• Migrated all the Salesforce components using ANT migration tool.
• Maintained the versioning of code using Git Hub.
• Handled administration, maintenance and support of Salesforce modules for the users in organization.
• Worked closely with team members during the project releases and able to get robust solutions.

Environment: Salesforce.com, SOSL, SOQL, Data Import Wizard, Triggers, Controllers, Workflows, Email Updates, Eclipse IDE, SQL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, SOAP, REST, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, ANT, GITHUB.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Developed various Custom Objects and established the relationship between the objects.
• Created Custom tabs, Page Layouts, Search Layouts, Custom links on record detail page.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on the Profiles, Roles, Sharing Settings, OWD’s, Field-level Security to manage the security between different roles and users.
• Used Salesforce Automation Process,created workflow rules and defined relatedtasks, time-triggered tasks, email alerts,and field updatesto implement business logic.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Implemented Security Settingsand configuredprofiles and permission sets.
• Created and Configured New Page Layouts according to the business requirement.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit includingApex ClassesandVisual force pagesto develop custom business logic.
• Extensively worked on Apex Classes and Apex Triggers which helps in automating the commission calculation to the agents.
• Created Workflows and Approval process to manage the activities of the day.
• Created visual force pages using the Apex tags, HTML, jQuery, JavaScript for the customization of User Interface.
• Extensive experienced in developing and designing Entity-Relationship data model, validation rules, Components.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute governors and limits.
• Skillful in writing SOQL and SOSL queries and searching data for Force.com platform.
• Performed Unit testing and UAT for an error free code.
• Successfully migrated the records using data loader and data import wizard.
• Created custom reports and designed dashboards for the Management team.

Environment: Salesforce.com, Data Import Wizard, Apex, HTML, jQuery, JavaScript, Controllers, Workflows, Eclipse IDE, SOQL, SOSL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, SOAP, REST, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visual forcepages to develop custom business logic.
• Interacted with various business user groups for gathering the requirements.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Worked with SOQL & SOSL queries to store and download the data from Salesforce.com platform database.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Involved in Service Cloud customizations.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick list, dependent Pick list, lookup, master-detail relationships, and validation and formula fields to the custom objects.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, S-Controls, SOQL, SOSL.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing Cloud, Community cloud, SalesCloud, Service Cloud & App-exchange applications.
• Used jitter bit to import/export of sales data.
• Migrated leads, accounts and contacts to the salesCloud with help Jitter bit. Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Cleaned and loaded new data into Salesforce.com via Data loader, Jitter bit.
• Used field level security along with page layouts to manage access to certain fields.
• Developed several Custom Reports & Dashboards to better assist managers.
• Developed custom Workflows and Assignment Rules for case escalation.
• Implemented Field Level security for sensitive data holder fields.
• Created different Record Types, Page Layouts, Formula fields, Workflows.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.

Environment: Saleforce.com platform, Apex Language, Visual force(Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.