SUMMARY

• Dedicated IBM Certified Advanced Deployment Professional - Maximo 7.5 with over 16 years of experience implementing Maximo in the private, public, and government sectors.
• Consistently exceeded the expectations of my clients by delivering quality results in conjunction with meeting the required deadlines.
• Respected deliverer of best in class work and asset management, business analysis, organizational change management, and training practices; as Work Management Specialist and Maximo Consultant for the Department of Defense I was given the award of excellence by the Division Chief for my contributions to the Maximo project team.

AREAS OF EXPERTISE

• IBM Maximo Best Practices
• Asset Management Best Practices
• Work Management Best Practices
• Materials Management Best Practices
• Planning & Scheduling Best Practices
• Utilities Best Practices
• Transportation Best Practices
• Manufacturing Best Practices
• Facilities Best Practices
• ITIL Best Practices
• Project Management
• Software Development Lifecycle
• Solution Engineering
• Application Development
• System Administration
• Business Analysis
• Requirements Gathering
• Process Reengineering
• Testing Administration
• Training Design & Delivery
• Maximo 3-7.5: All Modules
• New Installations/Upgrades
• Transportation Add On
• T&D Add On
• Scheduler Add On
• Application Designer
• Migration Manager
• Database Configuration
• Workflow Designer
• BIRT/Report Administration

PROFESSIONAL EXPERIENCE

Senior Maximo Consultant

Confidential, Las Vegas, NV

Responsibilities:

• Performed as Implementation Lead for various Maximo 4, 6, and 7 support clients; which included, business analysis, testing, application configuration, BIRT report development, standing up multiple instances, migration, and all standard Maximo System Administration activities.
• Training Material Content Manager for both the technical and functional Maximo 7.5 training programs which included managing the content development team and overall material development.
• Lead Training Instructor for Maximo 7.5 training program; including, Fundamentals, Supply Chain, Work Management, What's New in 7.5 Immersion, System Administration, and Implementation. Delivered to all personnel levels, including end users, system administrators, and upper level management.
• Mentoring of junior Maximo consultants to enable them to perform more advanced functional and technical deliverables.

Maximo Consultant/Quality Assurance

Confidential, Las Vegas, NV

Responsibilities:

• Designed Test Scripts in order to validate that the Work, Asset, and Supply Chain Management functionality within the system meets the requirements.
• Executed 100+ Test Scripts within various environments and reported results in Mercury Quality Center.
• Reported, tracked, and retested system defects through to closure.
• Reviewed Maximo system design documentation for development gaps and issues; reported results to development and project management teams.
• Delivered Maximo training to implementation Subject Matter Experts (SMEs) and upper level management; covered every Maximo Work and Asset based application in the IBM Tivoli Maximo application (Maximo).
• Led remote workshops with Facilities SMEs to understand current state processes, design future state processes, and document the business process maps surrounding Maximo to ensure all operations and maintenance activities (O&M) were accommodated. The processes included everything from repair ventilation system to pipe leak.
• Identified the data conversion requirements from the “home grown” system, then designed and documented the transition solution; legacy system access, data cleansing, and data migration.
• Aggressively worked to minimize scope and where possible, transitioned the group into a COTS solution. However, several minor enhancements where identified and in that case, they we’re documented and solutions designed.
• Developed, delivered, and gained approval on multiple functional and technical design documents for multiple applications; including, Work Order Tracking, Assets, Preventive Maintenance, etc.
• Designed and developed instructional materials for the business unit; including, an instructor led training course and quick references guides. Furthermore, I delivered training to super users, SMEs, and upper level management.

Training & Change Management Content Manager/Maximo Consultant

Confidential, Plainfield, IN

Responsibilities:

• Led workshops with Power Delivery and Gas Operations business unit leads and SMEs to understand future state processes surrounding how the Maximo application would be utilized in order to design a training curriculum that fully supported each impacted role. The processes included everything from gas leaks to compatible unit estimating.
• Designed and gained approval on the Work and Asset Management training curriculum and overall training plan. The curriculum included 40 role specific training courses set to be delivered to over 5,500 end-users. The approved curriculum and plan included, a high-level summary of each course, total time to design/build/test/develop each course, etc.
• Actively participated in the Change Management program which included design and development of Change Impact Analysis, Change Management Plan, Change Network, Enterprise Communications, and Learning Topics.
• Managed a team of up to 25 which included internal/external management, SMEs, and training content developers. Developed numerous resource schedules, deliverable schedules, project schedules in support of the overall Work and Asset Management training and change management efforts.
• Led as well as actively participated in the design and development of each of the 40 Work and Asset Management courses; including expert led, instructor led, and computer based instruction, etc. The content derived from 15 Work and Asset training module design documents (MDD). Each MDD encompassed a specific process (i.e., Work Order Closeout module & Asset Administration module) and was interlaced with other MDDs to fulfill the learning requirements for each course.
• Actively participated in the Train-the-Trainer (T3) program and led the Work and Asset Management portion which included design and development of the Instructor User Guides, creation of the demo sandbox environment with all applicable data and finally, delivery of the T3 training in both one on one and group sessions for the internal SME trainers.
• Actively participated in system testing throughout the training build process and was responsible to do the initial troubleshoot on identified defects and escalate as necessary. If the defect posed an issue for the training development effort, the defect was tracked and worked to resolution.

Confidential, Detroit, MI

Responsibilities:

• Involved in the T3 program and led portions of the Work and Asset Management section. I received and delivered T3 training in one on one and group sessions for the internal/external personnel tasked to deliver training.
• Actively participated in the Change Management program which included EAM Orientations, Road Shows, Enterprise Communications, and Learning Topics.
• Tasked to participate in the extensive development and validation process for numerous Work and Asset Management courses for Fossil Generation, Distribution, and Gas; including, expert led, instructor led, and computer based instruction as well as various supplements including reference guides, and user guides.
• Along with 25 other trainers, delivered role based end user training to over 12,000 field technicians, power plant technicians, office administrators, accountants, planners, schedulers, engineers, upper level management, and corporate personnel. Classroom size ranged from 5 to 25 attendees.
• Led workshops with both the Fossil Generation implementation team and business unit SMEs to develop post go-live performance support tools, including desktop reference guides, topic based webinars, role based workshops, and a new hire training course.
• Actively participated in system testing throughout the implementation process and if any system issues/defects were identified, I was responsible to escalate as necessary. If the training effort was impacted, I tracked and worked the issue/defect to resolution.

Maximo Work Management Consultant/QA Lead

Confidential, Clayton, NC

Responsibilities:

• Led workshops with business unit leads and SMEs to address non-COTS functional requirements. Walked through the current state processes, designed future state processes, documented the business process maps and SOP updates necessary to track hazardous materials and cleaning monitoring (preventive maintenance).
• Due to limited built-in functionality to effectively track and report on hazardous materials management or to create randomized preventive maintenance schedules, custom solutions were required to ensure regulatory compliance. I was tasked to design the technical solutions, create design specifications, develop prototypes, gain business approval, and finally, build the custom solutions in the production environment.
• The development of both solutions required various database configurations, value list creations, screen changes, etc.
• Identified reports that would be transitioned, those that would become obsolete with the new tool, and any additional new reports available as a result of the new technology.
• Identified several forms for transitioning and retiring, including: refrigerant leak and inbound/outbound receipt.
• Tasked to lead the QA team for the entire implementation effort which included testing every single functional and technical requirement related to the Maximo 6 implementation project.
• Also responsible for various work and asset management tasks, including: creating assets and locations, specifications and classifications, preventive maintenance schedules, job plans, creating/tracking/closing work orders, etc.

Instructor/Course Developer/Maximo Consultant

Confidential, Detroit, MI

Responsibilities:

• Participated in the extensive development and validation process for numerous Work and Asset Management courses for Fossil Generation; including, expert led, instructor led, and computer based instruction as well as various supplements including reference guides and user guides.
• Tasked to participate in and lead portions of the Work and Asset Management T3 program. Including T3 training delivery in one on one and group sessions for the internal/external personnel tasked to deliver training.
• Along with 5 other trainers, delivered role based end user training to over 2,500 power plant technicians, office administrators, accountants, planners, schedulers, engineers, upper level management, and corporate personnel. Classroom size ranged from 5 to 25 attendees.
• Collaborated with both the Fossil Generation business unit SMEs to develop post go-live performance support tools, including a desktop reference guide and quick reference guides.
• Actively participated in system testing throughout the implementation process and if any system issues/defects were identified, I was responsible to escalate as necessary. If the training effort was impacted, I tracked and worked the issue/defect to resolution.

Work Management Specialist/Business Analyst/Instructor

Confidential, Tacoma, WA

Responsibilities:

• Solely responsible for the mechanical and boiler divisions’ Work and Asset Management activities and tasks included: creating/retiring assets and locations, creating/updating asset specifications and classifications, creating/updating routes and preventive maintenance schedules, creating/updating condition monitoring points, entering/approving labor hours, creating/updating/tracking/closing work orders, and finally, assigning/scheduling work.
• Led workshops with business unit leads and SMEs to understand current state processes, design future state processes, and document the business process maps surrounding the Maximo upgrade and Mobile Maximo implementation. The processes included everything from facility without power to HVAC preventive maintenance.
• Aggressively worked to minimize scope and where possible, transitioned the group into a COTS solution. However, several minor enhancements where identified and in that case, they we’re documented and solutions designed. In addition, I created several Maximo Workflows in order to support the business processes.
• Documented and designed the Maximo upgrade and Mobile Maximo reporting requirements. Identified reports that would be transitioned, those that would become obsolete, and any additional new reports.
• Delivered role based end user training to over 100 mechanical/boiler plant technicians, office administrators, accountants, work managements specialist, engineers, upper level management, and corporate personnel.
• Led workshops with business unit leads and SMEs to develop and implement a bar coding system for over 100,000 asset and 5,000 facilities. Identified the requirements, selected the software/hardware vendors, planned/scheduled and oversaw to completion, the bar coding of all assets and facilities.
• To address various performance reporting requirements, I developed several custom Actuate reports, KPIs, and Dashboards.

Maximo Consultant

Confidential — Tacoma, WA

Responsibilities:

• Delivered role based end user training to over 100 mechanical/boiler plant technicians, office administrators, accountants, work managements specialist, engineers, upper level management, and corporate personnel.
• Designed and developed instructional materials for the business unit; including, an instructor led training course and quick references guides.
• Led workshops with business unit leads and SMEs to understand current state processes, design future state processes, and document the business process maps surrounding the Maximo upgrade