Business Consultant Resume CA - Hire IT People

SUMMARY

Professional - Customer Relationship Management (Siebel Certified)- Quality ManagementSkills- Sales Management- Leadership
Social Media Marketing/ Market Research & Analysis- Training & Instructing
MS Office Suite, MS Project - People Management
Problem Solving & Strategic Thinking- Communication

PROFESSIONAL EXPERIENCE

Confidential, CA

Business Consultant

Responsibilities:

Writing Business plan/proposal for investors through detailed analysis of data.
Identifying suitable Marketing strategy to gain competitive advantage among 42 teams.
Generating marketing and presentation material for investors.
Conducted detailed strategic and financial analysis.

Confidential, CA

Social Content Marketing Intern

Responsibilities:

Developed initial social media plan and identified the best traction platform for the company.
Created specifically targeted content (video and text) to promote user engagement.
Developing the Social Media marketing strategy to engage users and drive traffic to the site.
Developing Search Engine Optimization (SEO) strategy.
Maintained Social media profiles to attract customers for the website.
Developed ways to improve the web content and website design for Internet communication.
Conducted extensive research on competitors and their strategy.

Confidential, CA

Teaching Assistant

Responsibilities:

Conducting discussions, grading assignments for 100 undergraduate students.
Providing knowledge on importance of the course using real world examples.
Encouraging active participation in order to help students improve their communication skills.

Confidential

Siebel Consultant

Responsibilities:

Established and managed relationships with key shareholders ensuring the successful design implementation and deployment of application.
Lead a 6 member team working towards complex Siebel Application Integration & Application health check
Lead a 5 member team to automate redundant manual processes which increased efficiency by 70%
Created BRD’s (Business Requirement Documents) and other supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
Created the System/Functional Requirements Document after interacting with the Business Users and Technical Team.
Technical document writer for quality and application management process
Part of L3 team which handled severity1 (critical) issues efficiently within SLA, which increased service delivery revenue by 5%.
Mentored 8 new Graduate hires in the Siebel Testing and standardized business operating process.
Siebel Test Lead in banking domain and also gathered functional requirement.
Designed and developed UI Framework for Siebel Call Centre application.

Confidential

Siebel Administrator

Responsibilities:

Monitored real-time database and Server Health check which enabled seamless delivery of services and data flow.
Monitored Data Jobs and business data and communicated the results to business (IBM U.S)
Handled change management teams within IBM US and IBM China to manage business change requests and perform those new changes on production & staging server.
Exceeded job expectations and rated as one of top 5 performers in a team of 20 in annual performance review 2011.
Motivated the project documentation, project quality standard, compliance with standards and methods, motivated and facilitated project teams.

Confidential

Sales Manager

Responsibilities:

Expanded sales operation to 4 cities by leading small sales team, which led to 20% increase in channel sales in first quarter.
Build Client Relationships, sold Life Insurance policies and closed deals worth $80k.
Broke PAN INDIA record of $30K by selling policies in defense channel in launching month and received Fast Start trophy award for performance.
Analyzed existing market products, competitor strategy and led marketing campaigns to convert $80k worth market to company’s revenue.
Qualified ADC criteria from Sales Manager to Senior Sales Manager.

TECHNICAL SKILLS