SUMMARY

• I am an experienced Business Analyst Consultant with over 12 years' consulting experience in business/IT roles ranging from providing customer - facing Systems delivery support, Client implementation, Custom development, Application Integration, Customization and Configuration, Project Planning, User Requirements Analysis, documenting API’s, Data Analysis and SQL Queries, UAT and End User Training. In my previous engagements I have used various best practice methods and techniques to craft effectiveness Roadmaps, Strategy and Project Plans, Business Cases and Business Requirements.
• I have also helped Project Teams model business process using BPMN 2.0/UML and document effective System Requirements, using various elicitation techniques such as Facilitated Requirements workshops (JAD), User Stories and Storyboarding with UI/Screen mock-ups.
• I have experience supporting the entire Software Development Lifecycle using current software development methods and techniques (RUP/Agile, SCRUM, Use Case/User Story environments). I am driven by a passion for solving problems and defining solutions. I am an experienced facilitator, equally at home discussing business requirements with Executives level business leaders, End-users or Software Developers. I am up to date on the latest Web 2.0 emerging technology trends and the players curving out niches in an increasingly web-native, SaaS centric, On-demand, Social, Cloud bound, Big Data Analytics, SOA based technology environment.

TECHNICAL SKILLS

Modeling & Software Tools: Rational Tools (Rose, Requisite Pro, DOORS), Quality Center, Enterprise Architect (EA) and MEGA.

Frameworks: Rational Unified Process (RUP) & Agile Methods, TOGAF 9, Zachman Framework, UML & BPMN 2.0

Contributor/Reviewer: Business Architecture Guild (BIZBOKTM Guide)

Software Foundation: SOA, Web Services and J2EE.

Certifications: NH Requirements Management and Group (JAD) Facilitation Essentials, - EBG, Consulting

Technology: Java, JavaScript, XML, SaaS, SQL, SOA, HTML Web 2.0

Operating Systems & Applications: Win XP, MS Visio, Power Point, Word & Excel.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Business Process Analyst

Responsibilities:

• Responsible for identifying solutions and proposing business process improvements opportunities within the VA Financial Services Center.
• Documented business cases, objectives, scope, and assumptions for assigned projects, along with following project standards, including documenting management/storage, communication methods, status reporting, risk and issue identification and time keeping.
• Translated business and information needs into high level and detailed requirements, mapped and analyzed processes to create value for the Confidential .
• Responsible for resolving problems related to applications; determined and recommended improvements.
• Researched and resolved customer problems; recommend and implement modifications to business processes.
• Documented future state business processes using BMPN 2.0 in Visio and updated existing SOP’s.
• Automated process steps, in support of VA FSC Web to Production strategy.
• Managed continuous improvement projects to drive time, cost, and quality performance gains.
• Process Mapped all customer facing workflows and applications for training, process simplification projects.
• Utilized ITIL Standards to align business processes with VA FSC strategic goals.
• Interacted with business users to gather requirements to replace Microsoft Dynamics CRM with SalesForce.com Platform and Zoura to support a new Subscription based advertising B2B business model for The Knot Internet and Print Sales Teams.
• Analyzed complex As-Is business processes and identified opportunities and solutions on how they could be addressed in SalesForce.com/Zoura via Configuration or Custom Objects.
• Captured Epics, User Stories and Acceptance Criteria in JIRA for various Salesforce.com standard objects such as Leads, Accounts, Contacts, Opportunities, and Activities.
• Documented requirements for handling Billing, Subscriptions and Quote process leveraging Zoura for SalesForce.com capabilities.
• Outlined the organization hierarchy to understand security settings and User Profiles that were implemented at the Object level, field-level and record-level security including Role hierarchy, sharing rules and data visibility.
• Worked with SalesForce.com Administrators and Developers to articulate data integration requirements and data mapping for other XO Group interior software into SalesForce.com database.
• Worked in a SCRUM Agile environment and participated in Sprint Planning, Daily Standup meetings and Retrospect.

Confidential, Austin, TX

Sr. Business Analyst Team Lead

Responsibilities:

• I was responsible for gathering and document requirements for the PowerPlan and Maximo Integration Upgrade Project and Tree Trimming Software Project.
• Worked with the vendor and other team members to understand Use Cases, features, domain rules and write user stories, prioritize User Stories, the product backlog and the release plan.
• I worked with the Scrum Master/Project Manager and team members to get requirements ready prior to Sprint/Iteration planning commitments and help define scope.
• I led discovery workshops, which included facilitating large audiences, solution presentations, and identifying end-user process pain points and functional gaps.
• I analyzed business unit requests to understand business requirements and worked with PowerPlan vendor technical staff members to determine possible configuration/customization solutions and communicated business and system impacts to IT and Operations staff.
• I helped develop test scenarios and test criteria using knowledge I had gained during requirements analysis and functional capabilities in PowerPlan.
• As the PMO BA Team Lead I helped implement Requirements Management Best Practices, Process design, Process Improvement and training.
• I helped my team adopt BPMN 2.0 as our standard notation for documenting business processes.
• I provided subject matter expertise in the selection and recommendation of our requirements management tool that fit Confidential ’s Systems Delivery Approach of which I evaluated JIRA/Confluence and IBM Rational DOORS NG requirements management tools.
• I reviewed Requirements Traceability Matrix (RTM) artifacts across projects with team associates to ensure requirements were traced to Test Cases in IBM Rational DOORS NG collaborative requirements management tool.
• I was responsible for organizing, planning and prioritizing work for BA’s across projects and leading BA efforts by providing direction and/or guidance.
• I conducted weekly meetings with each BA associate on my team, to review their project artifacts for quality assurance, Risk review, progress, tasks, status, and plans.
• I helped review Statement of Work (SOW) with my team to help identify and address potential issues and/or gaps, provided suggestion(s) and recommendations.
• I was responsible for managing IBM Rational DOORS NG Requirements Management tool implementation and acted as the Tool Administrator. I created a DOORS NG Best Practice document for my team to use as a cheat sheet to facilitate training and knowledge sharing among BA/PMO associates.
• I led requirements gathering efforts for the Performance Improvement Progress Nuclear and Duke Energy Merger/Acquisition project.
• I interviewed Duke Energy and Progress Energy Senior business stakeholders and facilitated requirements workshops (JAD) to document Current State and Future State Business Processes using BPMN 2.0 in Enterprise Architect (EA) business process modeling tool.
• Responsible for performing Gap Analysis to establish New-Company requirements.
• I worked with Ventyx vendor consultants to determine functionality request feasibility in Ventyx Asset Suite Software Package based on stakeholder business requirements.
• I created and maintained technical documentation to include Use Cases, Requirements Traceability Matrices (RTM), Business Requirements Documents (BRD) and software requirements specification (SRS) documents.
• Worked with SME’s to capture business requirements and document workflows and Use Cases.
• I performed Test Coordinator duties such a creating Test Strategy and Test Plans.
• I worked with Test Analysts to document and execute Test Scripts.
• I provided guidance to improve the requirements process and mentored junior Analysts.

Confidential, Bloomington, IL

Business Architect Consultant

Responsibilities:

• As part of the State Farm CRM and Customer Experience (CX) Business Architecture team I helped develop Business Architecture Blueprints (Business Capability Models, Value Stream Mapping) for State Farm’s Auto Insurance business unit based on Customer Experience business scenarios and motivation.
• I worked with the business and project team members to assess business capabilities and identify business needs. I documented business and functional requirements, and made recommendations on business priorities, options, risks, and costs.
• Supported a team that followed SCRUM method. Wrote user stories with acceptance criteria that was used by development, quality assurance and product owner to insure that stakeholder and product owner intent was effectively captured and developed.
• Worked with product owners to validate and accept or reject completed features.
• I conducted research to determine if proposed solutions to business requirements currently exist within or outside the State Farm Auto business unit, and the feasibility of new solutions.
• I analyzed the impact of proposed solutions across the business and developed use cases to explain/demonstrate business requirements/specifications to IT team, and contributed a business/process perspective during design reviews.
• I collaborated with project sponsors, business owners, enterprise architects, and product owners to validate high-level requirements, costs, and benefits of State Farm Claims IT projects to ensure consistency in prioritization across the Claims IT project portfolio.
• I helped develop the Auto Insurance Claims Customer Experience (CX) Journey Maps with a strong emphasis on Channel that included smartphones, tablets, PCs, web kiosks, infrastructure, application and communications architectures for both the AS-IS and Target Architectures.
• I helped gather and define Customer Information data elements shared between State Farm business units, the relationships and integration points between Customer Information data elements, processes, people and systems.
• I created and maintained business architecture artifacts in MEGA Business Architecture Modeling tool showing the interactions and dependencies of Auto Insurance products, claims, operations, and systems across State Farm.
• In collaboration with Auto Insurance Claims business leaders I helped assess capability performance, identified needs, Gaps, and prioritized our actions or improved performance.
• I documented Auto Claims business processes using BPMN 2.0 and maintained them in MEGA business architecture modeling tool.
• Key responsibilities included configuring ININ Cloud Contact Center Solution and delivering Product Demos remotely to support ININ Field Sales teams.
• Supported the sales team as the expert on the technical and integration aspects of ININ Contact Center solution with SalesForce.com, RightNow and other CRM solutions.
• Worked with customers to identify new platform requirements and working with Product Management to design solutions for products requirements.
• Documented Functional requirements and API’s for Sales Force integration with Interactive Intelligence (ININ) All-in-One Cloud Contact Center Platform.
• Collaborated with SalesForce Solution Architects and business team to understand business objectives and Sales Force integration requirements.
• Facilitated requirements workshops with customer stakeholders to elicit functional, data, user interface requirements, Dashboards configurations and Report Design.
• Created Screen Mock-ups for Interactive Intelligence All-in-One Contact Center screen-pops.
• Participated in software testing cycle by helping create Test Cases and User Acceptance Testing (UAT).

Confidential, Indianapolis, IN

Business Analyst/Project Manager

Responsibilities:

• Facilitated JAD sessions to gather business requirements for BLI’s Health Insurance systems.
• I facilitated Scrum ceremonies which included daily stand ups, sprint planning, sprint reviews with demo and retrospective.
• Created and maintained Product backlog and Sprint Backlogs, Burn Down charts, Team assignments and Issue Logs.
• Created, optimized and monitored detailed project schedule using Microsoft Project, and project documentation in SharePoint.
• Created several team specific dashboards to provide a more accurate status to the CNO team leadership and project schedulers regarding project milestones. This dramatically improved overall status reporting and strategic planning of the project.
• Instituted spreadsheet tracking system to keep Use Cases flowing from business analysis to development into testing. Utilized Mercury Quality Center to track software defects by feature to simplify the feedback cycle.
• Defined and tracked task assignments, schedules, status reports, milestones, deliverables and risks, including monitoring success metrics, defining acceptance criteria and corrective actions.
• Worked with functional leaders; project teams and IT staff to re-design, develop and implement global CRM business processes that facilitated a shift towards a more customer-centric business process model for DELL’s ISP e-Business program.
• Performed business process analysis and requirements definition for DELL’s Customer Relationship Management (CRM); Partner Relationship Management (PRM); business-to-business and business-to-consumer web stores; DELL’s external customer-facing order management system, configuration, quoting, pricing, and related processes; customer portal; and Siebel Web Client for DELL’s sales teams and partners.
• Collaborated with CRM application managers to develop and execute DELL’s CRM application solution strategy.
• Provided requirements management expertise to identify features and translate system requirements into functional design documentation, leveraging the Siebel CRM packaged application out-of-the-box capabilities.
• Collaborated with stakeholders and product teams to decompose large Epic Stories into features and User Stories that could be understood and approved by members of the development team.
• Participated in developing test plans, test cases, performed functional testing to assure proper user acceptance testing of the completed project.

Confidential, Cupertino, CA

Business Analyst

Responsibilities:

• Led Client implementations at: WellPoint Health Insurance, CITI Bank, Wachovia Bank, CIGNA Insurance and Prudential Insurance.
• I gathered functional and business requirements from various client stakeholders and end-users and translated into a functional solution design.
• I configured PEGA CRM application for customers who were mostly in the Financial Services industry throughout the United States. Most projects involved assessing customer business processes, configuring the system with application settings to achieve desired Multi-Channel CRM, Contact Center, Case Management functionality, and assisting customers with technical tasks such as data mapping.
• I set up interviews and JAD requirements sessions with customer end-users and stakeholders to gather business requirements.
• I configured, tested, and documented PEGA dashboards, reports and performed data migration tasks from legacy to current state business solutions.
• Served as primary client-facing technical representative engaging clients from business through technical strategies and capabilities.
• During pre-sales engagements I helped create prototypes, proof of concepts (POC) and Demos for customers and prospects.
• Acted as the technical advisor for Sales Team and project peers to identify technology work items across all components and PEGA CRM integration points.
• Led teams of Business Analysts in business requirements gathering efforts for customer implementations using Use Cases, process flows and Wire Frames to deliver enterprise wide CRM solution leveraging PEGA SOA architecture.
• Provided pre-contract support to ensure implementation of SOWs contained feasible and complete high-level solutions for PEGA CRM, Next Best Action Marketing, Customer Experience (CX), PEGA Rules Engine, PEGA BPM tool, Real-time Decisioning and Predictive Analytics Solutions.
• Responsible for developing and delivering training to PEGA Business Analysts, Clients and Partners on PEGA CRM product set features, functionality and customization principles.
• Responsible for capturing Business Processes to define the As-Is and To-Be process models.
• Participated in product testing by helping develop Test Cases, executing Test Scripts and UAT.

Confidential, Indianapolis, IN

Adjunct Professor

Responsibilities:

• Designed and developed curricular for Principles of Software Engineering (CSCI 450). Topics covered included: Software Process Models, Business Process Architecture, Requirements Management, Software IT Strategy, Software Quality Assurance, Process Improvement, Configuration Management and Project Management.
• Designed and Developed Curricular for Object Oriented Analysis & Design (CSCI 452). Topics covered included: Requirements Management using Use Cases, User Stories, Facilitation Techniques, Business Process Modeling, Database Modeling, and Object Oriented Design with UML, Designing with Patterns, SaaS, and Software Architecture, Using Software Engineering Tools (Rational Rose, Req. Pro, and ClearCase).
• Facilitated (JAD) Requirements Workshops for functional requirements gathering from Sales, and Marketing and authored Business Requirements Document (BRD).
• Translated market needs, business objectives and feature concepts into product requirements and feature prioritization.
• Served as Validation Lead to ensure project deliverables met FDA regulations and were GxP Compliant.
• Led Medical Practitioner User Group and Voice of the Customer meetings -- Worked with new and potential medical practitioners to understand their needs and the business value that they would derive from LillyMedical.com offerings.
• Documented requirements using Use Cases, UML in an RUP Software Development environment. Using Rational Tool suite (ReqPro, Rational Software Architect and Clear Case).
• Delivered presentations demos to Field Sales teams and Medical Practitioner conferences & seminars, sales training, and sales calls. Planned product launch, including event planning, and messaging.