PROFILE SUMMARY

• IT professional with approximately 7 years of experience including 5 years of deployment experience of web and mobile based applications as Business System Analysis within BFSI domain involving Finance, Risk & Compliance
• Extensive Experience to analyze and troubleshoot data using complex SQL query, advance MS Access reporting and Excel (pivot table, Vlookup, Macro ) reporting for technical and non - technical audiences
• Experience with requirement implementation cycle using Iterative, Waterfall and Agile based SDLC methodologies
• Experience of requirement analysis, End to End documentation including scope and traceability management, Use Cases, Business Rules, Data, Messages, User Interface(UI) Model and Functional/Non Functional requirements
• Experience to maintain repository documentation including high level use cases and detailed Business Requirement Documents and System Requirement Documents according to business branding
• Experience in a professional services client-facing role including product knowledge, technical enquires, end-user training sessions, troubleshooting technical issues and application 2nd & 3rd level support
• Experience in business requirements elicitation practices including interviews, questionnaires, user observation, workshops, brainstorming, interface and document analysis, use cases, role playing and prototyping
• Experience standard Web Technologies such as HTML, CSS, JavaScript, JQuery and Web Application using MVC
• Sound knowledge of developing and supporting ASP/ASP.NET, C# .NET, AJAX, JavaScript applications
• Extensive knowledge of conducting User Acceptance Testing (UAT) including test plans, test scenarios, test cases
• Extensive experience of stakeholder interaction including prototyping, UML presentation using MS Visio
• Solid understanding of Business Process Modeling, process flow, data analysis and mapping
• Sound knowledge of documenting and visualizing gap analysis, designing and system integration process
• Sound knowledge of Risk, Cost Benefit Analysis and project management framework documentation
• Proven experience to work individuals and team in a constructive and collaborative manner
• Experience in defect and tracking management for version/release controls
• High degree of creativity, analyzing, and problem solving ability with positive attitude towards learning challenges
• Self-starter, effectively and efficiently communicate for technical and non-technical audiences

TECHNICAL SKILLS

Reporting, Business Modeling and Project Management: MS Office 2010 (Word, Excel, Visio, PowerPoint, SharePoint, Visual Studio, Project ), PEGA User Interface Design, Informatica, Oracle BI, ITIL Foundation V3, Rational Rose, MS Office 365 Enterprise (Lync, OneDrive, Team Site)

Web Design and Prototyping: Adobe CS6 (Photoshop, Illustrator, Dreamweaver), Web service, JavaScript, JQuery, Phone Gap, Bootstrap, Shell Scripting, Balsamiq

Database Management: MS Access 2010, MS SQL Server, MYSQL, ETL applications tools

Programming Languages: HTML 5, CSS3, XML/XSLT, VB.net, .net framework, C#, Java

Networking /Server Environments: Active Directory, VMware, Unix, SQL Server 2008/2010, Remote Citrix/VPN concepts, Cloud methodology

Testing Applications: HPQC 11, Rally (Agile Framework), Load Runner, Selenium (Web Testing)

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

Responsibilities:

• Analyzed and documented stakeholder needs, using gathering and facilitating technique to elicit requirements
• Documented the functional specifications including user interfaces, business rules, detail system documentation, data mappings, process flow diagrams and tracked systems issues using HPQC
• Prepared presentations to business and deliver solution workflow to satisfy high level requirement
• Developed Use case diagram and UI mockups to guide developers and designers to meet stakeholders’ needs
• Supported testing teams in translating requirements into test conditions and maintain user stories using Rally
• Managed project communication including reports, meeting minutes, estimation based on change requests
• Tracked project milestones and finance using EPPM and developed consolidate program status reports
• Coordinated with QA team to support UAT activities to meet post implementation verification(PIV)
• Developed high-level plans for completion of system requirements and detail and cost estimates for project charter

Environment: MS-Office, Visio, Agile, DB2, Business Objects, PEGA 6.0, Java, JSP, Web Services, JavaScript, SharePoint

Confidential

Business System Analyst

Responsibilities:

• Developed design artifacts, participated in application planning meeting and prepare cost estimation
• Facilitate small to medium group to analyze scope and traceability of business requirements
• Identified and tracked business process issues and applied due diligence exercises to satisfy sponsor needs
• Analyzed business non-functional and functional requirements, process analysis and deliver recommendations
• Managed defect tracking using HP Quality Center for Change Request and coordinated with client for estimates
• Documented application design specification, gap and impact analysis report and high-level wire framing
• Used Visio to translated business requirements into UML diagram and developed use cases based on requirements
• Developed business presentations using UI mockups, prototyping to deliver business needs
• Provided support for performance testing and user acceptance testing according to test plan
• Prepare appropriate documentation and ensure adequate end-user training for assigned projects

Environment: MS-Office, MS-Visio, MS-Project, UML, Windows XP, SQL Server 2008,Unix, JIRA, HP Quality Center

Confidential, Toronto

Business System Analyst

Responsibilities:

• Analyzed and documented high level and detailed business requirement and translate in use case diagram
• Defined and documented high level business detail business requirements to meet stakeholders expectation
• Participated in facilitation of business process review and developer walkthroughs based on business requirements
• Translated technical applications specification into functional and nonfunctional business requirements
• Analyzed testing impact of requirement changes and modifying test scenarios as needed adhering to the system development life cycle and project management life cycle methodologies
• Executed SQL queries to test back end data validation of DB2 database tables based on business requirement

Environment: IBM rational Test suits, HP Quality Centre, QTP, Clear Quest, SQL, DB2, IBM Z/OS Mainframe, IBM Web sphere, IBM MDM and MS-Office tools & windows

Confidential

System Analyst

Responsibilities:

• Gathered and documented business requirements according to client specification and provided software solutions in line of business with changing business needs
• Supported and maintained test plan, test cases, test scenarios and test environment in QC throughout the SDLC
• Developed business specification documents such as use cases, user stories, process flows based on requirements
• Created and verified test scripts for batch processes based on design documents and coordinate with developers
• Facilitated (JAD) Joint Application Development sessions to classify business rules and requirements
• Maintained information using MS SharePoint for efficient coloration across diverse user groups and team associates
• Assisted with the planning, controlling and troubleshooting of software releases by Visual Studio
• Developed usability plans, reports, system process flow and documented application instructions for users
• Performed UAT, Regression, Functional and Integration testing and verified all error reports to vendor fulfillment
• Worked with SQL Joins and SQL queries extensively to evaluate data process and end user satisfaction
• Identified, tracked and resolved business systems and process issues and facilitates sign-off with stakeholders
• Tested ETL process (Data Loading, Extraction and transformations) using Informatica
• Leaded UI design and data messages specifications to support product usability using Adobe Photoshop and Balsamiq tool to translate business requirements
• Maintained HLR for functional design and messaging specifications to support development process

Environment: MS Visio, Balsamiq, MS Project, MS Office, MS SQL Server, Adobe Creative Suite, MS Team Foundation Server (TFS), MS SharePoint, Informatica, Quality Center, QTP, Mainframes, manual testing, HTML, CSS

Confidential

Software Analyst

Responsibilities:

• Developed data flow and process diagrams to capture flow of information between systems
• Planned user interface for web and mobile based application compatible in W3C standard
• Performed usability testing and a cross functional design into GUI design proposals including flowcharts, prototypes and mock-ups using MS Visio, CSS and HTML
• Developed business presentations and suggesting the appropriate approach based on the compliance and audience
• Assisted in creating the Test Plans and supported in documentation for regression testingand system testing
• Designed and implemented user-driven templates and map requirement to test cases
• Aligned problems identified by users and maintain installation, troubleshooting and end user documentation to provide support and follow-up for issues

Environment: Quality Center, QTP, MS-Office, MS Access, Windows/Mac, SQL Server, Java Script, Visio, CSS,HTML, Photoshop