PROFESSIONAL EXPERIENCE SUMMARY

• Over 7 years of experience with Salesforce.com Business Analyst/Administration including analysis, modeling, design, Maintenance of CRM systems on Windows Platform.
• Experience in using data tools: Apex Data Loader, Import Wizard
• Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.
• Proficient intend-to-end Testing process, ability to develop functional test plans, Test Scripts, Test Cases, Test Scenarios, escalation, coordination along with highlighting the bugs and user recognition testing.
• Knowledgeable in examining CRMBusiness Processes that comprise Role Hierarchy, Lead Management, Forecasting, Campaign Management, Order Management, Territory Management, Case Management Account Management and merging management in a multi-tier environment.
• Realized analytical explanations in Data Migration, Data Analysis, Data Mining, Data Integration and Data Retrieval using Business Intelligence (BI) tools.
• Practiced in all phases of Software Development Life Cycle (SDLC), Project Life Cycle Processes and quality management systems. Highly skilled in Salesforce.com (SFDC) Implementation and development.
• Demonstrated capability to lead seamless implementations and deliver next-generation technical solutions refining margins, work place productivity and revenues.
• Great Interpersonal and Communication Skills, focused, self-motivated, team oriented and quick learner.
• Experience with Agile/Scrum environment.

TECHNICAL SKILLS

SalesForce Tools: Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox & Production), Eclipse, Apex Language, VisualForce.

SalesForce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards.

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Technologies/Tools: HTML, SQL, MS Office, XML, HTML, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Sr. Salesforce Developer

Responsibilities:

• Developed Apex classes & Triggers as per the needs of the purpose.
• Generated Profiles, Users, Roles, Public Groups and executed Sharing Rules and role hierarchies to provide shared access amongst distinctive users.
• Used Jitter Bit and Apex Data Loader and to transfer data for example cases, accounts, and campaigns from legacy system ACT.
• Worked with CSV files on Accounts, Contacts and Opportunities using Data Loader and/or Import Wizard.
• Functioned on standard objects like Accounts, Cases (Case Management), Contacts, Campaign, Leads, Opportunities and Reports.
• Generated Custom Fields, Custom Objects, Field Dependencies, Pick Lists and Validation Rules.
• Shaped Work Flows, Search Layouts, Custom Links, Page Layouts, Related List sand other components on Edit Pages and record detail.
• Supported user Security Permissions as per the organizational requirements.
• Designed the Profile based Login IP Address Restrictions, Business Login Hours and Organization Wide Login IP Address Restrictions.
• Generated Custom Objects and defined lookup and master-detail relationships on the objects and shaped junction objects to establish connectivity among the objects.
• Functioned closely with business analysts and sales team to perform detailed analysis of business and technical necessities. Intended the solution by modifying various standard objects of SalesForce.com (SFDC).
• Generated numerous Reports (Joined Reports, Matrix Reports, Summary Reports Graphics, Pie Charts and Dashboards) and Report Folders to aid managers to an improved operation of Salesforce as a sales tool and organized different Reports for different user profiles based on the need in the organization.
• Modified Dashboards to track usage for productivity and performance of their sales teams.
• Convoluted in Salesforce.com Application Setup activities and personalized the apps to match the functional needs of the organization.

Confidential, Cincinnati, OH

Sr. Salesforce developer

Responsibilities:

• Interacted with business users on a regular basis and gathered business requirements from business team and users.
• Script functional specification document constructed based on the business prerequisite document.
• Script Apex Classes, Apex Triggers, Batch Classes, Develop Visual force pages, Test Classes and Scheduled Apex.
• Familiarity in transferring the Data into the application from other merged companies and facilitating the application usage for new users.
• Highly involved in interacting with the end users directly and conducted training sessions.
• Raised cases with Salesforce support team in solving the product bugs.
• Exclusively executed Case and Idea Management and Lead Management for the organization by-mail to case, Web to Case, web to Lead, Lead and Case assignment rules.
• Worked on VisualForce pages using Standard, Custom Controllers and Components.
• Accountable for uplifting the Full copy and refreshing sandbox environments regularly.
• Trained the internal business users to use the application and develop their own custom reports.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Convoluted in data migration to Sandbox and production.
• Custom-made the Dashboards to the track usage for productivity and performance of their sales teams.
• Advanced Profiles, Sharing Rules, Custom Objects, Roles and integration using Web Services desired by the business.
• Involved in administrative activities like Security Setup, Workflow Update and periodic Data Cleansing.

Confidential, San Francisco, CA

Salesforce Developer/Admin

Responsibilities:

• Advance and design theForce.com applications and SalesForce.com Instances.
• Functioned in putting up Assignment rules, Lead Queries, Campaign Hierarchies, Marketing Campaigns.
• Altered present Approval processes and created Approval steps which use email alerts and field updates.
• Computerized the process of generating Leads directly from Web and Auto-Response Rules and Organized the Case Management Process.
• Application provision services at numerous SDLC stages like custom development and production support.
• Organized Web services API, Force.com Migration Tool and Apex using Force.com IDE.Realized Keywords, Classes and Interfaces.
• Realized Apex Scheduler and activates to raise Apex classes at steady intervals and to activate them at certain specific events.
• Functioned with Dynamic Apex to access S-Objects and field describe information, implement dynamic SOQL, SOSL and DML queries.
• Worked on Apex Classes, Triggers and Visual force Components
• Generated Many-to-Many relationships and created Junction objects to implement Roll-up.
• Expended SOQL & SOSL with concern to Governor Limits for data handling needs of the application by platform database objects.

Confidential, Jacksonville, FL

SF Developer

Responsibilities:

• Collaborate with discrete business user groups to assemble requirements for Salesforce implementation and report the Business and Software Requirements.
• Composed Apex classes to arrange functionality to visual pages.
• Consumed field level security along with page layouts to direct access to certain fields.
• Advanced and assembled various Reports and Report Folders for various user profiles based on the need in the organization.
• Revised specifications for system enhancements and customization.
• Recognized use-cases from the requirements and write use-case specifications.
• Advanced and assembled Custom tabs, Approval processes and Auto-Response rules for automating business logic.
• Proficiency in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Process for automated alerts, Field updates and Email generation according to application requirements.
• Thrived various VisualForce pages as per organization requirements.
• Altered tabs for different business users group and Business centers.
• Arranged user support and bug fixing activities as per the SLA.
• Endure in a test-driven and formal QA Development environment introducing: development, staging, and production deployment cycles.
• Assisted with data migration activities for migrating the data for various business centers and business center users with the support of Salesforce.com.
• Executed database testing by using SQL queries.
• Executed Regression Testing and Integration Testing.
• Developed and achieved custom reports for Executives and Managers.

Confidential

Software Programmer

Responsibilities:

• Acknowledged the Business Requests of the project.
• Associated in fixing the Detailed Design document for the project.
• Associated in preparing the Detailed Design document for the project.
• Advanced the application using Struts framework.
• Administered MySql Server.
• Administered Apache Tomcat Server.
• Planed Database tables and Wrote SQL queries.
• Associated in Unit testing, System Testing and writing test cases.
• Developed Test Cases and Test Scripts.
• Achieved Business functionality testing which convoluted the testing of all core functions of the application.
• Achieved database testing by using SQL queries.
• Introduced the checkpoints to verify various scenarios.