SUMMARY:

• Software Development and Design
• Detailed analyst with Workday HCM software experience working on projects to include: Onboarding, Document Distribution, Organization Creation, Custom Field Creation, Creating Locations and Roles and providing the roles access to complete system transactions and Business Process Management.
• 7 years of experience testing, designing, enhancing, and maintaining ASP.NET & C - # web claim system and Visual Basic 6 windows claim system.
• Each interfacing with in - house and third party policy, agent, and reporting systems. Proven success through defect and enhancement management for multiple product releases.
• Exhibits the ability to learn and teach software functionality to company and user community, adapt to constant change in a high priority- high pressure environment, and able to multitask as necessary. Offshore staff training and test coordination management.
• Act as a liaison between multiple levels of management, customers, as well as work independently or on a team.

CORE COMPETENCIES INCLUDE:

COMPUTER SKILLS:

Workday: HCM Fundamentals, Calculated Fields, Business Process Fundamentals, Report Writing, Advanced Reporting and Analytics, Configurable Security, Custom Fields, Simple Integrations, Integrations Systems Fundamentals, Workday Studio, EIB, MS Excel, MS Access, MS Power Point, MS Word, MS Project, Outlook, Lotus Notes, Business Objects, SAP, Entry SQL/AS400 Query, SharePoint, Financial Services Defect Tracking System, Evaluated JIRA, MW Snap, MS Movie Maker

PROFESSIONAL EXPERIENCE:

Confidential, Roswell, GA

Workday Consultant

Responsibilities:

• Provide technical support to company's Workday application.
• Provide production support by troubleshooting, security configuration for HR, employee and manger direct access, business process workflow edits, create and/or update reports, process configuration, provide production support by troubleshooting.
• Ability to create Enterprise Interface Builders (EIBs) to update organization, compensation, personal data, etc.
• Consult on new release functionality
• Provides Tier 2 level support for Workday - specifically focusing on North America.
• Provides delivery and interpretation for HR processes and expert advice to local HR for communication back to managers and employees.
• Responsible for resolving issues, interpreting or clarifying requests to improve support ticket completion times, and escalating work to the Global HRIS team as appropriate.
• Partner with Global HRIS team and regional HR teams to ensure they leverage Workday effectively and ability to support managers and employees to be proficient with the tools.
• First line support for Workday issues for country HR teams in the North American region.
• Responsible for the timely resolution of issues and escalations to the Global HRIS team as required.
• Administer business process approvals including reassigning workflow tasks
• Creates spreadsheets for mass data changes
• Maintain regional organizational unit data
• Assign users to position-based security roles
• Obtain compensation approval of new job profile requests and submitting them to the global team
• Answering questions about HR business processes (i.e. transfers, promotions, etc.), delegation, and the use of Employee/Manager Direct Access
• Conducting security access audits
• Conduct local release testing
• Creating ad-hoc Workday reports
• Assist local HR users in questions or initial troubleshooting of ad-hoc or standard Workday reports
• Escalate Workday report issues/enhancements to Global Reporting team when necessary.
• Monitoring aging tickets on the Workday Production Support site.
• Cascade global communications from global HRIS to local HR.
• Assisting local HR users with Workday to SAP Employee & Org Audits
• Assisting local HR users with planned compensation error audits
• Creating and editing positions for international assignees
• Updating employees’ positions (ex. correcting hire date)
• Configuring absences, leave types, and work locations
• Providing back-up support to other Regional HR Super Users across all regions
• Sharing knowledge and assisting in onboarding new Regional HR Super Users
• Implementing government and regulatory requirements
• Documenting and improving team procedures
• Ensuring local HR teams have the tools/knowledge able to support business leaders and employees at their location

Confidential, Duluth, GA

Human Resources Systems Analyst-Workday HCM

Responsibilities:

• Serves as a liaison between Human Resources, Management Departments & Workday to provide systems support and analysis and to leverage technology solutions to meet the needs of HR and users of HR information systems.
• Works with HR staff in assessing needs for various business functions within the department.
• Create organizations and roles in Workday
• Create and prepare EIB spreadsheets and upload data to populate Workday.
• Point of contact for management in helping with promotions, transfers, move workers, and compensation changes.
• Maintain business processes workflow and audits regularly.
• Correct and Rescind data changes within Workday regarding employee data as needed.
• Major contact for Onboarding process and Change Job and creation of custom fields.
• Assists management in identifying & analyzing options and recommends business process enhancement. Assists department staff with technical issues related to the use of HRIS systems.
• Assists HR staff and management in the creation of adhoc reports and compile information from the HRIS system as needed.
• Identifies, tracks, monitors & communicates on project-related issues, scope changes, variances and contingencies that occur during the course of projects.
• Monitors project work to ensure that progress is maintained within expected guidelines and is completed on a timely basis.
• Creates test scenarios & assists project team members in performing QA tests to insure all processes work according to predetermined goals.
• Participates in IT Status meetings for identification & resolution of issues and consideration and evaluation of potential system enhancements and upgrades.
• Assists HR project team members with technical issues related to the HRIS system by investigating problems and developing detailed suggestions for resolution of issues.
• Assists in developing training plans and training documents.
• Assists in training HR Department staff & others utilizing HR computer systems, supervising staff closely in implementation phases of new systems.
• Log issues of HR staff and those experienced by the public in Workday customer support system and follow to ensure issues were resolved.
• Create complex queries to provide program statistics for management and arrange data in spreadsheets to perform calculations, find percentages and determine ratios.
• Analyze and interpret statistics to provide overview of findings.
• Responsible for HR Business Continuity Coordination for Disaster Recovery process and procedures.

Confidential, Blythewood, SC

Lead Business Analyst

Responsibilities:

• Served as main point of contact for implementation of Quality Best Practices for testing, requirements writing, peer reviews, SDLC, issue tracking, and various process/procedures involved in maintaining product quality.
• Performed manual function, integration/regression, release, and performance level testing of Windows and Web technology based claims system for continuous delivery releases.
• This included test case and function list usage and positive & negative testing. Provided reporting to management and business team of testing results.
• Served as Test Lead and managed integration testing project with Confidential surround products to include policy system, agent system, media management, and business objects to ensure systems interfaced well together as a complete suite.
• Wrote business specifications/detailed requirements for Windows and Web technology based software systems and translated these to functional design. Documented, complied, and maintained user manuals with required updates and workflow changes. Rewrote entire claims user manual to comply with major system updates and maintain quality user experience. Researched, compiled and wrote detailed documentation for windows and web based system inquiries, modifications, and enhancements for continuous delivery releases or purchase change requests.
• Prepared Request for Proposals (RFP) for perspective customers with the marketing department as necessary.
• Performed SQL/AS400 database queries to research and validate data during testing and testing interfacing with other systems. This included monitoring and research XML and log files when downloading and uploading claim financial data between claims and policy system to verify data uploads correctly in the correct tables. Ensured insured’s and vendor’s bank account data is set up correctly for payment release, check printing and financial uploads to policy system.
• Communicated with customers the status regarding defects, enhancements, and general system related questions for various release versions via face to face, phone, email, and in-house defect tracking system. Tracked issues in defect tracking tool for customer resolution and generated reports to provide a method of monitoring and updating open, closed, and pending issues and enhancements.
• Designed screens to enhance user work flow for windows and web based systems. Web based designs were created to maintain the same user experience as windows based design to minimize retraining.
• This included web analysis sessions with programmers, analysts, project manager, director and requirement and design review sessions customers.
• Regenerated inhouse claims reports in Business Objects and retained these for customer to use as adhoc reports for daily, weekly or monthly claim reporting purposes for management.
• Maintained security system tool of claims based system by adding and deleting users. Granted permissions to users providing access to different system functions and certain financial rights to perform specific financial transactions.
• Performed Quality Office procedures including peer reviews, metrics capturing, entry and exit criteria for software releases to ensure software quality is as close as possible to or 100% 0 defects. Helped to create a function list to track required, critical, successful, unsuccessful, and total functions in the system.
• Provided presentations on windows and web based systems to new and existing customers as needed and during Confidential conferences, face to face or via web ex. As a result in 2009 Received Keys to Success award for presentation of the new AC Web Claims System.
• Provided leadership for the Advanced Claims Working Group consisting of client community where clients come together to find ways to enhance the system, resolve defects, and foster collaboration to identify and document change requests and communicate to the development team. Maintained product web page on Confidential ’s internal business social networking portal for internal staff and external clients.
• Trained client personnel, new, and existing employees on windows and web based technology systems. Acted as Q& A point of contact for new and experienced employees in claims development and services departments and serve as main point of contact for surround product departments. Liaison to development manager, customers, programmers, and offshore analysts.
• Performed daily cycle counts and supervised two inventory employees of Blythewood facility surfacing materials. Goals included seeking high risk, missing, an aged materials not meeting quality standards. Researched and analyzed inventory discrepancies from daily counts and prepared management reports. Maintained quality and quantity of products in Argos’ ERP inventory tracking system with the focus to minimize defects in production.
• Lead planning for plant annual physical inventory. Created and maintained documentation for inventory taking procedures for daily cycle counts and annual inventory. Assisted with planning and performed 100% count of annual physical inventory for 2005.
• Daily monitored and documented chemical usage of plant floor personnel. Based on usage numbers performed reconciliations to ARGO’s ERP inventory system. Balanced chemical resin usage based on individual shop orders in inventory system. Coordinated with shipping & receiving department daily to document and track incoming an outgoing product orders.
• Responded to floor personnel requests for product label creation an adjustments to chemical usage in inventory system.

Confidential, Columbia, SC

Servicing & Financial Reporting with Project Coordination

Responsibilities:

• Provided reporting and analysis assistance to servicing and financial reporting manager though analyzing monthly service fees and loan information and prepared reports in MS Excel for investors.
• This also included compiling budgeting and forecasting data into power point presentations for Loan Administration Directors and departmental heads.
• Developed and designed monthly loan analysis newsletter in MS Publisher and distributed throughout the company.
• Maintained and updated a library of binders of reporting material for servicing manager.
• Developed and managed project timeline ensuring target dates were met for FITCH rating review (1st year assisted and second year project lead).
• Project coordinator role included collection and combining business information from human resources to financial reporting figures for annual

Confidential, Columbia, SC

Associate Claims Customer Care Representative

Responsibilities:

• Upon verification of validity processed accident, sickness, wellness, and pregnancy claims within procedural guidelines based on supplemental insurance coverage.
• Maintained 100% quality and quantity standards for accurate processing of claims and selected to process Alabama claims with specific state guidelines because of outstanding quality standards.
• This required researching to verify if claims were pre-existing, verification of services rendered, assignment of ICD-9 codes, and authorization requests while adhering to HIPPA standards. Reviewed and processed provider UB92 and HCFA assignments.
• Viewed and appended incoming correspondence and claim hardcopies through imaging system. Provided outgoing correspondence with company ALGS letter writing system to claimant’s and provider’s regarding claim information.
• Received Spotlight award for packaging agent material outside of regular assignments.

Confidential, Martinez, GA

Production Coordinator

Responsibilities:

• Created production staff daily build schedules for manufacture of 2 tractor series in SAP.
• Performed daily tractor inventory counts using handheld scanner and uploaded count data to Excel for reporting as well as performed counts and data entry for annual plant physical inventories.
• Completed SAP training and maintained 100% quality standards for accurate and timely receipt of tractor incoming and outgoing inventory for company and client payment in SAP.
• Maintained an Access quality audit database for daily tractor production while providing weekly and monthly quality reports for plant manager and production staff of tractor inventory audits.
• Maintained accurate shipping and receiving inventory during tractor rework project.
• Completed STOP Safety course training and Problem Solving training course.