SUMMARY

• Over 6+ years of professional experience in Information Technology including over 4+ years of experience in Salesforce.com CRM Platform as Developer & Administrator.
• Experience in Analysis, Design, Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Experience gathering, analyzing and documenting the business requirements to a BRD for Salesforce.com Implementations.
• Worked closely with business users in improving their business processes using SFDC Applications.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions, Reports, Dashboards.
• Experience designing the entities like Custom Objects, creating the Relationships/ Junction Objects like Master - Child, Lookups, Entity relationship data model, Pages, Classes and Interfaces on Salesforce.com Platform.
• Strong knowledge of sales and service clouds
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Experience in working on Eclipse IDE with Force.com plug-in to develop Triggers, Test Methods, Test Classes/Controllers and Visualforce pages etc.
• Experienced in use of Standard and Custom Controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Strong experience with VF pages and Integrations.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing using Agile Methodology. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experience in Database Design, writing Stored Procedures, Functions, Triggers, DDL, DML SQL queries.
• Expert in preparing functional and technical design documents.
• Ability to learn quickly in a dynamic environment.
• Experience in scripting languages like HTML, DHTML, XML, Java Script.
• Excellent communication and inter-personal skills; accustomed to working in both large and small teams.

TECHNICAL SKILLS

SFDC Technologies: Standard /Custom Objects, Workflows & Approvals, VEEVA, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX,jQuery, Java Script.

Languages: Java J2SE, C, C++, APEX, SQL

RDBMS: Oracle, DB2, SQL Server

Tools & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Developed Apex Classes and Apex Triggers for various functional needs in the application
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual force Pages.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.
• Development of SOAP and REST based web services used for custom development
• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, reports and apex code) to meet business requirements.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Used Data Loader for data migration, insert, update, and bulk import or export of data.
• Developed Custom Reports and Dashboards as per given requirements.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities

Environment: Saleforce.com platform, Apex Language, Triggers, S-Control, Visual Force, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

Environment:APEX, Triggers, Visual Force, JavaScript, HTML, SOQL, SOSL, AppExchange, XML, Agile, Salesforce-Salesforce, Workflows, Validation Rules, data loader, Oracle and SQL Server.

Confidential, Chicago, IL

Salesforce.com Developer

Responsibilities:

• Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDC/Veevaincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for the clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Implemented Integrations with Microsoft SQL Server and Informatica.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
• Extensively involved in Unit Testing using Test Methods of Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and supported the end users.

Environment: Saleforce.com Platform, VEEVA CRM, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Data Loader, Email Service, Security Controls, Informatica, Agile,Scrum,Visual Studio 2008, Windows 2008.

Confidential

Java Developer

Responsibilities:

• As a member of the team, was involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1, 6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, WebLogic 5.1,6.1 and 7.1 and Oracle8i
• Used CVS for Version Control of the product.
• Used JSP’s to create the front-end screens for the module.
• Used Struts frame work to develop the Web Tier.
• Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team members modules.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode.