SUMMARY

• Overall 10 Years of experience as a Business Analyst in Information Technology (IT) industry in Design, Development and Implementation of Software applications.
• Overall 7 years of experience as SFDC BA and have been part of SFDC Implementations and Enhancements
• Certified Advanced Admin(ADM 301/211), Sales Cloud(ADM 251), Admin(ADM 201) and Certified Scrum Master.
• Good understanding of Gap analysis, requirement management, risk analysis and project plans. Proven expertise in creating test plans, flowcharts, screen mockups and systems requirements specifications.
• Setup Salesforce Org effectively to minimize risks and improve the process flow.
• Created Workflows and Approval Processes
• Managed the Deployment through change sets and IDE
• Created Permission sets to augment permissions to set of users.
• Created Sharing rules and defined Organizational Wide Defaults
• Created Custom profiles and defined Role Hierarchy for organization
• Created Custom Objects, Custom Fields and created relationship between Objects using Lookup and Master Detail.
• Defined Business processes, Record Types and Page Layouts
• Created Lead Assignment Rules, Case Assignment Rules and Escalation rules
• Created Email templates, letterheads and created Automatic Response Rules
• Migrated Data from Legacy systems to SFDC using Data Loader
• Worked on Implementation and enhancements like Global LEAD Management, Quotation process and Submit Order Process
• Integrated Eloqua Marketing tool with SFDC Campaigns and Leads
• Integrated SFDC with SAP and Oracle Order Management and Finance
• Experienced in interfacing with stakeholders and senior management through excellent communication and interpersonal skills.
• Performed Business Requirement Analysis for various domains and ERP Applications, CRM Applications and Java based Web applications.
• Designed Automation tests using Selenium RC using JAVA
• Good experience as Business Analyst in Business Requirements Analysis Requirement Gathering and Gap Analysis.
• Worked with different databases like Oracle database, DB2, SQL Server.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, documenting project requirements, gap analysis, risk analysis, effort estimation etc.
• Proficient in creating and transforming business requirements into software requirement specification (SRS)
• Designed Process flow charts using MS Visio to help technical and non - technical teams understand the business process flow.
• Conducted user acceptance testing (UAT).
• Expertise at Agile methodology, story creation, backlog story grooming, Attended Sprint retrogression meetings and continuously improved our sprint process.
• Adaptable to different client situations and quick in the learning of new skills and methods.
• Excellent Technical, Analytical, Presentation, Communication and Leadership skills. Strong team player and ability to perform in both team and individual settings

TECHNICAL SKILLS

Operating Systems: RHEL 5, Windows, UNIX, and MS-DOS.

Programming Languages: JAVA, HTML, C,C++,XML, SQL, C#, VB Script.

Database: Oracle 11g, DB2, MS Access.

Tools: HP Quality Center, Selenium RC, Toad, QTP.

Web Development: Dream weaver, In Cs Design, Photoshop, Illustrator, Flash.

Office Applications: Open Office 2.x, MS Office, Adobe PageMaker.

PROFESSIONAL EXPERIENCE

Confidential, RTP

Sr SFDC Business Analyst

Responsibilities:

• Lead the requirement gathering for SFDC Customer Relationship Management application Sales and Service Management.
• Worked with Stakeholders and Business users to understand the requirements and coordinated with Developers and QA for the Solution Specifications and Technical Specifications.
• Designed and Analysed the business requirements working with subject matter experts and identified the gaps and filled the gaps working with business users.
• Analysed the existing business process and created the AS IS process
• Performed the Business process reengineering and created the TO-BE process
• Identified the Gaps and provided functional specifications
• Worked closely with Developers and QA team in explaining Requirements
• Worked on all SFDC Configurations from creating fields till creating custom objects, workflows and approvals
• Worked on Security and sharing model.
• Created and Performed UAT Testing and logged defects against the issues and got them resolved.

Confidential

Sr SFDC Business Analyst

Responsibilities:

• Lead the requirement gathering for PAPR (Portfolio Analytics and Portfolio Returns)
• Designed and Analysed the business requirements working with subject matter experts and identified the gaps and filled the gaps working with business users.
• Defined Business Processes, Record Types and Page Layouts
• Defined Workflow rules and Multilevel Approval Processes.
• Created Custom Junction Object and created many to many relationships between custom and a standard object.
• Managed Deployment activities using change sets
• Designed and created the Assignment Rules for both Lead and Cases
• Setup users and Profiles and configured the record types and assigned them to page layouts.
• Worked on various enhancements and created custom fields
• Created Data validation rules for Data Integrity
• Imported Data through Data Loader from Legacy systems
• Worked the Integration with SFDC and worked with Oracle Order Management and Finance
• Customized SFDC Field labels, page layouts, record types.
• Created Custom Objects, Validation Rules and Assignment Rules for Lead and Cases.
• Prepared Assembly Test Cases and System Integration Test cases during the testing
• Prepared the UAT for the business users and worked closely with them in preparing the data.
• Prepared the training documents

Confidential, VA

Sr SFDC Business Analyst

Responsibilities:

• Lead the requirement gathering with stakeholder.
• Worked very closely with business users and collaborated with them to finalize the business requirements for SFDC Application
• Designed and Analysed the business requirements working with subject matter experts and identified the gaps and filled the gaps working with business users
• Implemented SFDC to UMUC by customizing the process
• Created custom application to meet the requirements
• Created Custom Objects, Validation Rules and Assignment Rules for Lead and Cases.
• Managed the deployment activities using the change sets
• Worked as Project Manager or Scrum master and Managed the status of the project/stories
• Conducted the backlog grooming sessions, retrogressive meetings and sprint planning sessions
• Worked closely with Business users and Developers
• Created SFDC Field labels, page layouts, record types.
• Migrated DATA From Eloqua Contacts and Campaings to Salesforce.com
• Prepared the training documents

Confidential, Chicago, IL

Sr SFDC Business Analyst

Responsibilities:

• Lead the requirement gathering with stakeholders.
• Conducted Workshops to gather requirements from business users for Fixed Bracket Pricing and Cross roads off invoice for the Order to Cash Business Process.
• Worked very closely with business users and collaborated with them to finalize the business requirements
• Designed and Analysed the business requirements working with subject matter experts and identified the gaps and filled the gaps working with business users.
• Prepared the business blueprint document for Fixed Bracket Pricing and Cross roads off invoice and integrated with SFDC
• Worked on Quotation Process in salesforce web application and order integration with SAP SD
• Worked with Eloqua to integrate the Lead Generation process in SFDC.
• Prepared the workflows and Approval process for the functionality.
• Worked on Visio to prepare the process flow diagrams for the projects
• Performed fit gap analysis and prepared the solution documents
• Worked closely with cross functional teams before signing of the Fit Gap Analysis
• Effectively translated the business needs into the functional specification and Technical specification requirements and communicated to the development team.
• Created email templates and inbound emails for clients and customers.
• Assisted in creating test plans, test cases and also coordinated the Functional test execution and defect logging during the testing cycle of project implementation.
• Developed business documents for Salesforce.com Custom objects.
• Created documentation for workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Configured the Pricing condition types and Maintained the condition records
• Prepared Functional Specification Documents and worked closely with ABAP team in reviewing the technical specs and customization.
• Prepared Assembly Test Cases and System Integration Test cases during the testing
• Prepared the UAT for the business users and worked closely with them in preparing the data.
• Prepared the training documents
• Supported the Project during hypercare.

Confidential, Charlotte, NC

SFDC Business Analyst

Responsibilities:

• Attended requirements and design meetings for National Mortgage Outreach Implementation, Reviewed and Analyzed the requirements and designed the documentation.
• Collaborated with all the teams for integration between web application and ERP System.
• Designed the HLD Document for National Mortgage Outreach Program.
• Created Custom application based on the NMO Requirements
• Created Custom Objects and relationships between objects using Master Detail and Lookup relationships.
• Created Queues for Leads, Cases and Custom Objects and assigned users to respective queues
• Integrated SFDC with various other external systems.
• Created Workflow rules and Approvals based on the business requirements
• Created sharing rules to give more access to particular public groups and roles.
• Performed the requirement and cost benefit analysis and documented the requirements.
• User efficiency, financial impact and performance is identified by performing Analysis and feasibility study and made recommendations for use of tools to cater the business requirements functionally efficient and cost effective.
• Integrated SFDC with other external applications by mapping Source and Target systems and defined the fields and the data types.
• Created custom record types, Picklist values and Page Layouts.
• Created Data Validations based on the requirements.
• Written UAT scripts and executed them.
• Prepared Requirement traceability Matrix
• Conducted the defect disposition meetings and added new information on the defect tracking system.
• Performed risk analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
• Acted as liaison between the senior management and different teams with effective presentations.
• Used power point presentations for conduction walkthroughs with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.

Confidential, Raleigh, NC

SFDC Business Analyst

Responsibilities:

• Attended requirements and design meetings, Gathered the Requirements and Prepared the documentation
• Worked with Subject matter experts in formulating the business requirements and worked with the technical team to formulate the solutions.
• Worked on SFDC Enhancements like Submit order, Quotation process, Global Lead Management
• Integrated SFDC with Oracle Order management and Submit order process through Oracle Finance
• Created Profiles, Roles and Role hierarchy for Org
• The requirements are well communicated through presentations and graphical illustrations to help technical team develop the solutions, which are performance effective and cost effective.
• Implemented and customized various Salesforce.com CRM modules
• Customized Approval process, work-flows and profiles
• Worked on gathering requirements for Quote Tool and integrated with Salesforce.com
• Created Custom Fields and defined the Field Level Security
• Created Custom Objects, Junction Objects to create many to many relationships
• Created Custom reports for Salesforce.com and created dashboards.
• Managed Deployment activities using IDE.
• Actively participated in creating requirements traceability matrices, and test plans, test cases.
• Actively participated in test execution process and assisted in formulating the defect tracking process.
• Developed the technical documentation throughout the project for the support and maintenance of the system.
• Actively participated in Scrum Meetings and Sprint Planning Sessions
• As a Agile Team member involved in developing user stories and adding them to product backlog

Confidential, Plano, TX

SFDC Analyst

Responsibilities:

• Implemented and customized various Salesforce.com CRM modules
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Interacted with the clients and the architect for gathering the functional requirements and documented them. Have a good knowledge of Development.
• Identified Use cases from the requirements and wrote Use Case Specifications.
• Created business process workflow diagrams (Activity diagrams)
• Link business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
• Actively participated in Scrum Meetings and Sprint Planning Sessions
• As a Agile Team member involved in developing user stories and adding them to product backlog
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Worked with development team to ensure testing issues are resolved on the basis of using defect reports
• Developed Reports and Graphs to present the Test results to the management

Confidential, Duluth, GA

Business Analyst

Responsibilities:

• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Documenting and reporting the progress to the management on an ongoing basis.
• Created project plans, detailing projects’ mission, process flow, timelines, requirements and any risks.
• Developed the business and functional requirement specification describing and prioritizing of the requirements
• Created Use Cases, Workflows, and Screen Shots for the Application.
• Prepared functional and behavioral document, which meets requirements and application behavior describing the detail design of the application.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the Time line.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Created Implementation Plan identifying the action steps for developing the system, primary responsibilities, deliverables, and completion dates, the hardware, software, Internet connectivity, project personnel, and budgetary expenditures.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.

Confidential, Eugene, OR

Business Analyst

Responsibilities:

• Conducted Walkthroughs with end users, developers, managers and other analysts.
• Assisted in the product planning and development cycles: from gathering requirements to writing specifications and shaping the software development process.
• Participated actively in Requirement and design Reviews.
• Followed the Unified Modeling Language based methods using Rational Rose.
• Requirements trace-ability using Rational RequisitePro.
• Aided management in standardizing GUI and recommending alternatives for in corporation in a phased, iterative manner.
• Developed Use-Case diagrams, Business Flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Created a process document to depict the flow of critical information.
• Assisted the development team with design and development of the application, provided usability metrics collected from user surveys.
• Acted as liaison between the senior management and different teams with effective presentations.
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the Time line.