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Salesforce.com Developer/administrator Resume

3.00 Rating

Austin, TX

PROFESSIONAL SUMMARY

  • With Over 7 years of overall professional IT experience in Salesforce.com CRM and Force.com platform.
  • Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail, lookup relationships.
  • Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
  • Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
  • Accomplished Custom Integration ofOutbound Messages, Email Services, App-Exchange Packages & Custom Applications.
  • Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Caseentry and Manual case entry for entering customer's casesin Cases Tab.
  • Proficient in analyzing business requirements and documenting Entity Relationship diagram (ERD).
  • Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer,Data loader and Import Wizard.
  • Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.
  • Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
  • Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
  • Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
  • Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming Languages: APEX, C#, Java, Java Servlets

Web Technologies: Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript/Jquery .

Java Technologies: Java, EJB, Servlets, JSP.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Project Management: Waterfall, Agile.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming Languages: APEX, C#, Java, Java Servlets

Web Technologies: Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript/Jquery .

Java Technologies: Java, EJB, Servlets, JSP.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Project Management: Waterfall, Agile.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Austin TX

Salesforce.com Developer/Administrator

Responsibilities:

  • Performed the role of Salesforce.com Developer and Administrator in the organization.
  • Collaborated in requirement gathering, business analysis, forsalesforce.com implementation.
  • Successfully developed the program plan within the estimated time, effort and quality goals.
  • Participated on translating and documentation of business requirements into functional requirements.
  • Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
  • Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
  • Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
  • Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
  • Implemented Customer Portal for various business requirements.
  • Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
  • Developed cloud computing application using Force.com, Visualforce and Apex Languages.
  • Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Exported data from legacy system and imported into SFDC through Apex data loader.
  • Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
  • Created detailed data mapping document for integrating various systems with Salesforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Worked on Analytical Snapshots for weekly trend reports.
  • Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
  • Worked with custom Reports and report generation.
  • Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment:Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential, Salt Lake City, UT

Sales Force.com Developer

Responsibilities:

  • Developed a landing page using the Visual force.
  • Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
  • Created page layouts, validation rules and workflow rules.
  • Worked as a legacy for creating new roles and profiles in the organization.
  • Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
  • Developed automated workflows and approval processes for sales opportunities and lead routing.
  • Worked on Salesforce Lead management, Accounts and Contact management system.
  • Worked On Data Migration From Databases To Salesforce Using Apex Data Loader.
  • Generated SOSL and SOQL statements to search the information.
  • Worked on ETL tools to migrate the information from other database.
  • Built APIs with Salesforce.com Apex SOAP/REST Services.
  • Designed Visual force Pages with html along with custom controllers and controller extensions.
  • Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.
  • Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox.
  • Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, HTML, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Confidential, NY

Sales force Consultant/Developer

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created Custom objects, custom fields, Pick list, role bas ed page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Involved in the development of Order Management system in NetSuite.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Norwalk, CT

Sales force Consultant

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
  • Integrated Apex with External services by making callouts that used REST and WSDL.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Implemented case management automation (on Case Object) to track and solve customer’s issues.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports to dump the data on regular basis for the sales performance and lead generation statistics.
  • Extracted the Salesforce CRM information using cast iron to provide integration with the legacy System.
  • Participated in the training sessions provided by the Salesforce team.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Web Services, WSDL, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential - NY

Sales force Developer / Administrator

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created Users, Roles, Public Groups and implemented Role Hierarchies, Sharing Rules and Record level permissions to manage sharing access among different users.
  • Configured Profile-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions to enhance the security.
  • Maintained Language Settings and Currency Management.
  • Designed and deployed Custom tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created Workflow Rules and defined related Tasks, Email Alerts, Field Updates, Time trigger workflows.
  • Created Page layouts, Search layouts to organize fields, Custom links, Related lists and other components on record pages.
  • Used Field level security along with Page layouts to manage access to certain fields.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the Test and Production boxes to make sure they are in sync.
  • Performed Integration analysis with business analysts and users to discuss the feasibility of Integrations.
  • Experience using Force.com Web Services API and integrated with Legacy systems (Siebel) in real time.
  • Performed the role of Integration Analyst.
  • Experience in developing Apex Classes, Controller Classes and Apex triggers for various functional needs of the organization.
  • Created Custom Dashboards for Manager’s home page and gave accessibility to authorized people.
  • Performed troubleshooting of user accounts using Login Access.
  • Supported end users on day-to-day business activities navigating them through Leads, Activities, Accounts, Opportunities etc.,

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflows & Approvals, Reports, Windows 2003.

Confidential

Application Development/Support

Responsibilities:

  • Analysis of application requirements and understanding of the business rules.
  • Preparation of technical documents based on functional requirements.
  • Designing Webdynpro User Interface screens and integration with the services.
  • Development of services using MDM2JAVA API, here we developed generic Services that can be used with any table in MDM using MDM API.
  • Configuration of Guided Procedures for Steward and Requestor roles.
  • Creation of different PCD objects (iviews pages worksets and roles).
  • Creation of a transport package and export all PCD Objects to different landscapes.

Environment: Java, JSP, Servlets, XML, ANT, Apache Tomcat 4, Java Script, XML, Eclipse.

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