SUMMARY

• 7 years of experience in IT industry. Around 5+ year in Siebel technologies, for Upgrade and Support/Maintenance Confidential .
• Around 2 years experience in maintenance and enhancement Confidential in airlines and 2.0 in telecom domain, in Mainframe technology.
• Have good experience in Siebel configuration, scripting and workflows. Good experience in mainframes technology - MAPPER language (4GL), COBOL language (analysis), IPF editor commands, QLP (Query language processor).
• Along with doing Confidential work, actively participated in management activities, developed tool in Visual Basics for the creating checklist for quality standards and for supporting software quality assurance process.
• Possess a good foundation in requirement gathering, systems analysis, design and debugging skills.
• Strong in team co-ordination and knowledge sharing through proper documents and training.
• Oracle certified Siebel 8 Business Analyst.
• Internal certification from Tata Consultancy Services, for Siebel E0 Configuration.
• Appreciated for the development of tools which are very useful in day to day activities, this has been developed in Visual basics. This is useful for minimizing the time utilizing for performing quality process and filling other checklist.
• Got excellence certificate in MAPPER from Confidential manager.
• Successfully cleared ITIL V.3 Foundation certification
• Actively participated in security and ISO audits of the company.

TECHNICAL SKILLS

Confidential

Siebel Developer/Team Lead

Responsibilities

• Interacted with client and prepared Low level design document.
• Prepared plan for Siebel upgrade 7.8
• Prepared Assessment report for upgrade.
• Involved in all the phases from pre to post upgrade task.
• Involved in resolving Configuration issues after upgrade from 7.8 to 8.1.
• Interaction with the client and users to understand the functional requirements and implement them in 8.1 as desired.
• Carried out Siebel Configuration post-upgrade.
• Carried out Enhancement Requests.
• Supported UAT and System Testing.
• Consolidation of Build Notes and Admin Data Sheet.
• Involved in Various Cut-over activities for Go-Live.
• Worked on Issues for Post Upgrade activities.
• Handled the team of 5 members.
• SPOC for the upgrade and need to report daily progress to manager,
• Created the test plan and test cases.
• Production Support and developing RFCs.
• Tested the Application ( Unit Testing and System Testing )

Environment - Siebel 7.8 and 8.1

Confidential

Siebel Developer

Responsibilities:

• Customized and Configured Siebel eBusiness Applications using Siebel Tools.
• Involved in writing new Business components, Business Objects and making changes to the existing business components, Business Objects.
• Created and modified Form applet and List Applet by removing fields and modifying them as per the requirements.
• Configured the Dynamic Drilldowns on the List applets so that the user able to see the Detailed information about their products.
• Configured Toggle Objects.
• Configured Pick lists, Dynamic Pick Lists, Constrain Pick List & Multi Value Groups as per the user requirements
• Designed and developed new Pick List Components, MVG lists, Links, Joins and defining several other object definitions and linking to each of the objects defined in the interface layer.
• Created and Configured Views, Screens, Screen tabs, View bar menu items, Screen menu items for user Interaction as per the requirements.
• Restructuring the Siebel Script codes as per Oracle Best Recommended Practise.
• Putting of customised error handling code in all the events.
• Object destruction to enhance the application performance.
• Production Support and developing RFCs.
• Carried out Enhancement Requests.
• Extended the Siebel Tables by extending the columns as per the requirements.

Environment: Siebel 7.7, Siebel Call Center Application, Windows Xp, MS SQL Server

Confidential

Siebel Developer

Responsibilities

• Handles tickets raised or give support to application.
• Started working with applets, then worked on BC’s and done scripting also.
• Has worked on Account management, Manage activities, Contact management, service management.
• Has worked on pricing management, added new products and discounts. Also worked on Quote management in the application.
• Has worked on enhancements request.
• Created Technical design document for small enhancements.
• Worked on configuration of Screens, Views & Applets using MVG/Pick lists,
• static & dynamic drilldowns, toggle etc.
• Provided support in configuration of BO Layer objects like Business Objects,
• Business Components, Joins, Pick Lists and Links based on Technical design
• documents. Worked on Picklists and made use of User Properties.
• Designed Home Pages.
• Wrote servers and browser Scripts at Applet and Business Component,
• Worked on Business Services.
• Modified web templates as per requirement.
• Created workflow processes and made use of Business services in the workflow.
• Worked on performance issues.
• Done unit testing.

Confidential

Siebel Developer in Maintenance and support Confidential

Responsibilities:

• Handles tickets raised or give support to application.
• Started working with applets, then worked on BC’s and done scripting also.
• Has worked on Account management, Manage activities, Contact management, service management.
• Has worked on pricing management, added new products and discounts. Also worked on Quote management in the application.
• Has worked on enhancements request.
• Created Technical design document for small enhancements.
• Customized the out-of-the-box using Siebel Tools creating and modifying Business Objects, Business Components, Views, Screens and Applets.
• Worked on issues related to Configuration.
• Customized Pick Applets and MVGs using Links, MVLs and MVFs.
• Extended Base Table by adding new extension columns to the Base table
• Restructuring the Siebel Script codes as per Oracle Best Recommended Practise.
• Putting of customised error handling code in all the events.
• Object destruction to enhance the application performance.
• Production Support and developing RFCs.
• Carried out Enhancement Requests.
• Involved in making changes to eScript based on the new enhancements.
• Analysis of the requests and source programs.
• Coding the changes / enhancements to the source programs.
• Testing and Debugging of programs.
• Documenting the changes / enhancements made as well as the test cases.

Confidential

Analyst, Coder, Debugger, Developer and SCM coordinator

Responsibilities:

• Analysis of the requests and source programs.
• Coding the changes / enhancements to the source programs.
• Testing and Debugging of programs.
• Documenting the changes / enhancements made as well as the test cases.
• To integrate and maintain Confidential related configurable items for the NWA CHAMP Maintenance Confidential as apart of a SCM activity.

Environment: UNISYS 2200 Mainframe, Unisys COBOL, OS 1100 / 2200, MAPPER, ECL.