CUSTOMER-SERVICE Resume

SUMMARY

Customer - service and administrative professional with experience in office operations and call-center environments.
Combines keen decision-making, problem-solving, and communication abilities with a focus on accuracy and efficiency.
Proficient in Microsoft Office applications, CRM systems, QuickBooks, and accounts payable/receivable programs.
Seeks to apply impeccable work ethic and business acumen in a supervisory role with a forward-thinking organization.
Documented all customer interactions and resulting activities in Siebel CRM system.
Created and maintained files of customer requests, work performed, charges for services, expenses, inventory, and other dispatch information.
Escalated priority issues and routed calls to appropriate resources as needed.Ordered equipment and supplies and arranged deliveries to customer sites.
Performed clerical duties, including responding to emails, faxing, copying, and mailing.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

CUSTOMER-SERVICE

Confidential

Responsibilities:

Received Exceptional Customer Service award based on customer feedback.
Promoted from Customer Service Agent to Expert Agent, i.e., lead for new and under-performing representatives, after four months of employment.

BUSINESS-OPERATIONS

Confidential

Responsibilities:

Exceeded protection-plan sales goals by at least 50% per month.
Developed and implemented system of accountability through regular meetings and check-ins that facilitated more efficient scheduling and completion of jobs.
Created comprehensive needs-assessment process to more accurately forecast service and staffing demands.