SUMMARY

• 2 plus Years of IT experience working as a Business Analyst, SFDC Administrator
• Experienced professional in the field of project management wif PMP - PMI certification and organizational skills dat balance work, team support and ad-hoc responsibilities in a timely and professional manner. Hands-on experience in planning, scheduling and project costcontrol
• Experience in interacting wif stakeholders, business team, project sponsors, to understand the system requirements and delivery of project
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment
• Experience in standard Salesforce configuration dat includes creating profiles, roles, users, workflow rules, page layouts, Record Types, Email Templates, Approval Processes, Assignment rules, Validation rules, Dashboards, Tasks and actions
• Configuring Email-2-Case and customizing the service cloud for various business support groups
• Experience in Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform
• Knowledge of Salesforce setup menu, Configuration and Administration
• Proficient in designing of Custom objects, Custom fields, Custom Tabs & Custom Application
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Validation Rules and Workflows for automated alerts
• Experience in data migration from legacy systems using Data Loader
• A skilled problem solver and an efficient team player. Can TEMPeffectively work in both independent and collaborative multi- cultural work environments
• Has excellent interpersonal skills, both internally as a team member and externally wif client representatives

TECHNICAL SKILLS

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud, Force.com: Custom Cloud, Reporting and Analytics of Sales, Service

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Assets, Contracts, Cases, Solutions, Queues and Custom Object; Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing rules Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields. Configuration Skills, User Management, Email Templates

SFDC Tools: Data Loader, Force.com explorer

Knowledge Areas: Project Management, Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Administrator and Business Analyst

Responsibilities:

• Configured and Implemented Email-to-Case Process for Customer support
• Involved in the design of the application and created Custom Objects, Custom tabs, Custom fields and formula fields
• Involved in Requirement Gathering, Analysis, Testing the configurations and applications.
• Setup or create Admin options, User Interface, Organization-wide defaults, Role hierarchy and Workflows
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.
• Created Reports, Dashboards, Page layouts, Search layouts to organize fields, custom links, related lists and Queues
• Responsible for creating Custom Objects, Custom Fields, Workflow rules, Record Types, Validation Rules, Auto Response rules, Assignment Rules and Escalation Rules

Confidential

Salesforce.com Administrator and Business Analyst

Responsibilities:

• Created Custom Fields, Custom objects, OWD (organization-wide defaults) Sharing Rules, Admin options, User Interface and Role hierarchy
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy
• Created new Users, maintained existing Users and ensured dat users has visibility only to appropriate data
• Created validation rules to ensure data integrity is preserved for all applications
• Created Workflow Rules, Record Types, Queues, Email Alerts, Field Updates and Email Templates
• Responsible for creating several Reports and Dashboards on standard and custom Salesforce Objects.
• Involved in Requirement Gathering, Analysis and Testing configuration changes

Confidential - Santa Clara, CA

Business Analyst

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted wif the client/ end users and stakeholders
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards (Data Analytics).
• Assisted the team in organizing information and navigation mechanisms for use wif developing information architecture.
• Developed various Custom Objects, Profiles, Roles, Reports and Tabs for different user profiles based on the need in the organization.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.

Confidential

PROJECT MANAGEMENT OFFICER/PROJECT SCHEDULER

Responsibilities:

• Minimized risk by developing integrated master plan and work breakdown structure utilizing MS project
• Improved productivity and efficiency by performing risk analysis and executing risk mitigation plan
• Created charts, graphs and reports to provide analysis on historical data and future estimation
• Analyzed the critical path performance against schedule baselines, and provided solutions for schedule improvement opportunities and resource TEMPeffectiveness in accordance wif cost & schedule performance (CPI/SPI)