PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Sr. IT Business Consultant

Responsibilities:

• Ability to handle the entire software development life cycle including requirements gathering, technical analysis, development, unit testing, assisting users with acceptance testing, and deployment.
• Translate business and technical requirements into extensible, scalable, and maintainable applications.
• Designing process flow diagrams with Visio.
• Responsible for the product planning and execution through the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with sales, marketing, and support teams to ensure customer satisfaction goals are met. The IT Business Consultant III job also includes ensuring that the product supports the company's overall strategy and goals.
• Complete and maintain comprehensive product roadmaps based upon customer input, market analysis, and competitive intelligence.
• Worked in an ITIL environment: to provide a systematic approach to the management of IT services, change management (to ensure that standardized methods and procedures are used for efficient handling of all changes to the IT infrastructure).
• Collaborate with numerous stakeholders (most notably customers, sales, and development) in defining the product priorities within the product roadmap, which consists of a balance of new capabilities, enhancements to existing features, and defect fixes.
• Illicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.
• Work with and developed internal SharePoint 2010 websites. These sites are maintained and updated by me; and used for internal documents, files, and templates for departmental usage.
• Identified pain points, prioritize/create roadmaps, capture, define, analyze, and document a process model.
• Create and execute test plans, criteria and scripts using test methodology.
• Support business analysts and development teams by providing guidance in the areas of requirements and business functionality.
• Provide product demonstrations and presentations within the company and external customers.
• Subject matter expert on identified components within the Lending Space LOS application.

Confidential, Plano, TX

Sr. Business Analyst

Responsibilities:

• Perform in - depth Data Analysis working on a cross-section of various Mortgage/Loan data sources.
• Team Lead, responsible for managing a group of 7 analysts.
• Responsible for support related to SQL Server 2008 as it relates to Access Controls.
• Worked with Line of Business and Technical Development team to model business domains using process modeling and improvement methodologies.
• Identified pain points, prioritize/create roadmaps, capture, define, analyze, and document a process model.
• Designing process flow diagrams with Visio.
• Worked in an ITIL environment: change management (to ensure that standardized methods and procedures are used for efficient handling of all changes to the IT infrastructure).
• Constructing written and sometimes impromptu verbal communication as it relates to server down time, data related issues.
• Developed and supported internal SharePoint 2007 websites. These sites are maintained and updated by me; and used for internal documents, files, and templates for departmental usage.
• Ability to handle the entire software development life cycle including requirements gathering, technical analysis, development, unit testing, assisting users with acceptance testing, and deployment.
• Translate business and technical requirements into extensible, scalable, and maintainable applications.
• Work with business unit to ensure that technology solutions run smoothly and support their business objectives.
• Create and execute test plans, criteria and scripts using test methodology.
• Data manipulation, report building, and develop/document metadata related to mortgage lending data usage.
• Responsible for designing, implementing and maintaining Windows and VMware based networks.
• Maintained current month-end reporting with explanation of variances to standards; FTE analysis and reconciliation; ad-hoc projects and requests.

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Ability to handle the entire software development life cycle including requirements gathering, technical analysis, development, unit testing, assisting users with acceptance testing, and deployment.
• Translate business and technical requirements into extensible, scalable, and maintainable applications.
• Designing process flow diagrams with Visio.
• Migrated internal data/information from multiple sources and SharePoint sites into a Cisco CloudVerse environment.
• Worked with third party vendors to provide solutions to our clients/customers.
• Worked in an ITIL environment: to provide a systematic approach to the management of IT services, change management (to ensure that standardized methods and procedures are used for efficient handling of all changes to the IT infrastructure).
• Responsible for creation of concept, design, testing and maintenance of Web sites, pages and applications.
• Integrating system parameters and software solutions into the real-time system and ensure the functionality of the requirement.
• Work with and developed internal SharePoint 2010 websites. These sites are maintained and updated by me; and used for internal documents, files, and templates for departmental usage.
• Identified pain points, prioritize/create roadmaps, capture, define, analyze, and document a process model.
• Create and execute test plans, criteria and scripts using test methodology.
• Data manipulation and report building, responsible for designing, implementing and maintaining Windows and VMware based networks.
• Maintained current month-end reporting with explanation of variances to standards; FTE analysis and reconciliation; ad-hoc projects and requests.
• Prepared or reviewed monthly expense estimate and the corresponding variance explanations; finalized monthly financials.
• Prepared monthly reports for management (financials and their variances - numbers and explanations; developed and implemented complex financial models and projections; prepared and analyzed current year forecasts; consult/assist managers with financial issues).
• Used SQL Server 2008 to design, access, read, and manipulate data into the database system.

Confidential, Dallas, TX

ColdFusion Developer (Team Lead)

Responsibilities:

• Development of web based applications, e-commerce systems, dynamic database driven web sites, Intranets and Extranets.
• Team Lead, managed a group of 6 developers.
• Experience with application performance optimization and write well organized, maintainable, reusable code.
• Maintained client account status via accounts receivable and accounts payable balance sheets.
• Migrated internal data/information from multiple sources and SharePoint sites into an Oracle Cloud environment.
• Worked in an ITIL environment: service request fulfillment, change management, and service improvements.
• Modify and enhance existing mission critical web based business applications.
• Worked with third party vendors to provide solutions to our clients/customers.
• Ability to handle the entire software development life cycle including requirements gathering, technical analysis, development, unit testing, assisting users with acceptance testing, and deployment.
• Designing process flow diagrams with Visio.
• Creating the design and development for the corporate/public/private Internet and Intranet web sites (using ColdFusion).
• Translate business and technical requirements into extensible, scalable, and maintainable applications.
• Work with and developed internal SharePoint 2007 websites. These sites are maintained and updated by me; and used for client information, internal documents, files, and templates for departmental usage.
• Provide front-end development and build web interfaces.
• Responsible for creation of concept, design, testing and maintenance of Web sites, pages and applications.
• Strong client-side development: Ajax extender and script control development, familiar with Sys namespace and MS Ajax JS libraries.

Confidential, Roanoke, TX

Business Systems Analyst

Responsibilities:

• Work in conjunction with the business analysis and development teams to ensure that applications meet requirements.
• Worked with third party vendors to provide solutions to our clients/customers.
• Responsible for designing, implementing and maintaining Windows and VMware based networks.
• Review functional specifications, impact matrices and test cases to understand the functional and technical in order to test the application and verify requirements are successfully met.
• Execute test scripts and document defects where the actual results do not successfully meet expected results.
• Identified pain points, prioritize/create roadmaps, capture, define, analyze, and document a process model.
• Design test procedures, maintenance procedures and configurations.
• Create test strategies for application release.
• Designing process flow diagrams with Visio.
• Work with development teams to insure test coverage for all functionality.
• Travel to line of businesses to support and train system users.
• Conduct test plan walkthroughs for new projects and testing cycles to all stakeholders.
• Communicate with internal customers daily.

Confidential, Tampa, FL

Business Systems Analyst

Responsibilities:

• Development of web based applications, e-commerce systems, dynamic database driven web sites, Intranets and Extranets.
• Worked in an ITIL environment: ITIL was implemented to reduce costs, improve IT services, improve customer satisfaction, improve productivity, and improved delivery of third party services.
• Responsible for designing, implementing and maintaining Windows and VMware based networks.
• Identified pain points, prioritize/create roadmaps, capture, define, analyze, and document a process model.
• Experience with application performance optimization and write well organized, maintainable, reusable code.
• Performed and coordinated the analysis and design of business commercial billing systems.
• Developed and maintained a thorough understanding of the needs of the assigned customer group from the business and technical perspective.
• Designing process flow diagrams with Visio and developed internal SharePoint 2007 websites. These sites are maintained and updated by me; and used for internal documents, files, and templates for departmental usage.
• Worked with third party vendors to provide solutions to our clients/customers.
• Worked closely with clients and with other system groups to capture business requirements and see them through implementation.
• Acted as a liaison between the business user groups and the technical systems groups.
• Assisted in testing for multiple projects that impacted the firm's billing systems.
• All tests were executed in a front-end application called CVR MRT (Centralized Volume Router and Reporting Tool) and in an AS/400 Mainframe.
• Analyzed billing accounts for international banks and all areas related to general ledger through the process of testing.
• Participated in meetings to discuss all outstanding defects and system constraints as well as system walkthroughs.

Confidential, Tampa, FL

Sr. Data Analyst

Responsibilities:

• Develops and executes marketing plans and initiatives, measurements, promotions, and communications targeted to specific markets.
• Worked with third party vendors to provide solutions to our clients/customers.
• Team Lead, managed a group of 6 marketing analysts.
• Defines marketing requirements and opportunities to improve profitability.
• Improves quality of leads, and lead managements, which includes management of demographics, lead generation for specific products.
• Perform administrative duties such as providing direction and assignments to associates.
• Assist with the collection and analysis of marketing data.
• Promote the products and services Dell Computers offers through social networking.
• Orchestrate table events on campus to promote product demonstrations and pass out flyers, free giveaways, and talk one on one with students.
• Maintain accounts to promote Dell via social network websites.
• Coordinate different contests per month to attract people to Dell.
• Interact with consumers and increase brand awareness for Dell, distribute promotional items gather qualitative feedback from consumers, and educate consumers on the value of the brand.

Confidential, FL

Financial Analyst

Responsibilities:

• Analyzed business unit processes; created process maps and time studies to assist with establishing target standards; assisted with the monthly capacity planning process.
• Worked in an ITIL environment: ITIL was implemented to reduce costs, improve IT services, improve customer satisfaction, improve productivity, and improved delivery of third party services.
• Maintained current month-end reporting with explanation of variances to standards; FTE analysis and reconciliation; ad-hoc projects and requests.
• Prepared or reviewed monthly expense estimate and the corresponding variance explanations; finalized the monthly financials with a hard close.
• Prepared monthly reports for management (financials and their variances - numbers and explanations; developed and implemented complex financial models and projections; prepared and analyzed current year forecasts; consult/assist managers with financial issues).
• Used SQL Server to access, read, and manipulate data into the database system.
• UAT testing and continued regression testing
• Support Account Receivable department with invoices per customer request, etc.
• Assisting Master Data Group with material and pricing set up and ad hoc requests.
• Daily monitoring of renewal logs - research errors and manually executes solicitation plans as needed.
• Worked with third party vendors to provide solutions to our clients/customers.

TECHNICAL SKILLS

• Proficient in computer systems: Windows/Windows Server OS, Microsoft Office Suite (Excel, Word, PowerPoint, Access, One Note, Outlook, Visio, & Project).
• Cisco CloudVerse and Oracle Cloud
• SharePoint 2007 & 2010
• ITIL Foundation (in process of being certified taking exam in July 2013)
• Imaging Applications
• SAP FI/CO (in process of being certified in FI module, taking exam July 2013)
• SQL Server Management Studio 2008
• Project Management (Full SDLC, Agile, Scrum, and Waterfall methodologies)
• Strong interpersonal communication abilities
• Ability to think analytically and solve issues
• Time management (ability to work on several projects at once; while meeting deadlines)
• Bi-lingual (Hindi/Urdu)
• Microsoft desktop and server systems, MS Exchange, Active Directory
• Symantec Endpoint Protection
• Backup technologies (Veritas Backup Exec, LiveVault)
• Software deployment technologies (Ghost, repackaging tools)
• Sonicwall
• Remote access technologies (VPN, Dial-up, Terminal Services)