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Professional Services Consultant Resume

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PROFESSIONAL EXPERIENCE

Confidential

Professional Services Consultant

Responsibilities:

  • Responsible for all the planning, scheduling, maintenance, and supervisory aspects essential for implementation project success. These tasks include, but are not limited to, creation of a statement of work inclusive of project scope considerations, project budget, resource needs, and payment terms; effective communication of the implementation methodology, adherence to project scope parameters; issue list maintenance, communication, and escalation plan; project communications plan; and general oversight of all business and technical aspects of the implementation. Typically work on 5 - 8 active projects concurrently.
  • Manage 2-5 resources per project
  • Work as part of project management team to implement HCM as part of Epicor E9 ERP solution
  • Perform in depth analysis, leveraging iVantage product knowledge as well as human resources best practices knowledge to guide clients in the optimal usage of software.
  • Perform SQL Server 2005 data conversions from various data sources such as ADP PCPW, ADP PayExpert, Great Plains, Cort, ABRA Excel Spreadsheets and Access based HR software products. Data conversion services include data analysis, data mapping, and SQL conversion scripting.
  • Develop reports using SQL scripting in conjunction with Business Objects XI as well as MS Reporting Services. Reports development occurs after business intelligence data has been fully gathered.
  • Create system customizations using SQL Server technology, .aspx pages and xml. All customizations are written up in a functional specification document, coded, tested and then given to the client with documentation on new objects created.
  • Manage import/export interface development process, by gathering and updating requirements to create interfaces. Oversee and create test cases for data being transmitted from iVantage to other systems in a timely fashion.
  • Work on internal teams to provide Professional Services group with best practices implementation documentation.
  • Update clients with project status meeting and budget reports

Confidential

Customer Care Manager

Responsibilities:

  • Manage AMS software implementations for new clients. Gather requirements to determine the best use of the software by clients. Translate requirements to an implementation template document which is then used to set up a website according to clients’ specific needs.
  • Train customers on how to use AMS. Create training material in the form of Quick Reference Guides, System Training Manual and Online Help. Conduct training sessions in classrooms, via teleconferencing and by recording teleconference sessions for later distribution.
  • Provide customer support to client by tracking customer issues. Work with product development team to create solutions that meet client needs without deviating from product roadmap. Create specification documents for programmers to use to enhance AMS.
  • Provide n-tier support for property management staff by analyzing business rules in order to effectively deliver excellent solutions to each client. Compile and analyze user feedback to be used in the creation of enhancements of future releases of the software.
  • Participate in development for the enhancement version of the application. Participate in business requirements analysis, testing and maintenance of Webroomz.
  • Develop and implement a new customer support process model. This model incorporates robust issue tracking which is used by company executives to determine optimal use of support staff.
  • Develop scripts and stored procedures using T-SQL to create reports and run back end processes where Webroomz software lacks functionality. Reports significantly reduce customer support calls and enable customers to better manage housing.

Confidential

Technical Consultant

Responsibilities:

  • Perform initial business and technical requirements gathering through to design, development, testing, implementation, and support. Versed in systems integration concepts and philosophy and in utilizing ETL tools.
  • Expertise with the Agreements deal negotiation application and the Analytics business intelligence application. Provide both functional and technical solutions and services the Agreements and Analytics modules of the MarketPrice suite.
  • Provide full technical services and support for the Market Agreements and Analytics applications including installation, configuration, upgrades, migration, integration, troubleshooting, and database support.
  • Assist MarketPrice Product Managers in providing feedback from customers to help improve the MarketPrice applications. Work closely with Design and Development in ensuring the proper execution of application enhancement and change requests.
  • Create PL SQL scripts to configure client requests on an Oracle database; scripts used to create an efficient repeatable software configuration/implementation process.
  • Perform nightly database backups for client and create scripts to fine tune database and database scripts.
  • Create ad hoc ETL tools used to upload client data to from an Oracle database to another Oracle database and also from flat file format to an Oracle database.

Confidential

Account Executive

Responsibilities:

  • Raised over $100,000 in past due revenues.
  • Served as team lead and made sure that collection agents were operating in an efficient manner.
  • Design, test and deploy internal auction application and database for the sale of old computers.
  • Create various modules for online project management software using Visual Basic and a SQL

TECHNICAL SKILLS

Written programs using: C/C++, VB Script, JavaScript, Visual Basic 6.0, T-SQL, HTML, PL SQL

Proficient in: Microsoft SQL Server ( 2000, 2005, 2008), Microsoft Office Suite XP, Crystal Reports 9.0, Business Objects XI, SalesForce, Microsoft Project 2003, Oracle 9.2, BEA WebLogic 8.1, Cognos ReportNet, Reporting Services

Working knowledge of: LAN, TCP/IP technology and troubleshooting Web applications

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