SUMMARY

• Certified Force.com Developer and Administrator.
• Over 8+ years of IT experience, which includes 5+ years of Salesforce application development.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Interface wif vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT and Customer support processes.
• Experience working wif Force.com IDE, S - Controls Integration, Apex Data Loader.
• Expertise in maintaining, enhance and create workflows and validation rules.
• Experience in Creating Roles, Profiles, Email Services, Workflow Alerts, data migration activities, Actions, Escalation rules, Assignment rules and Approval Processes.
• Working Knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Sales Force.com Customizations and Configurations- User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, Record Types, Pick Lists, Custom Formula Fields, Field Dependencies and other standard Functionalities.
• Expertise in developing UI Components using Visual Force Pages, Apex Controllers, HTML, DHTML, Java Script, JQuery, AJAX, S-Controls and CSS.
• Experience in Build apps visually wif Lightning App Builder and Lightning Components.
• Having good experience on customizing applications using ECLIPSE IDE wif force.com plug-in and force.com IDE.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case Objects.
• Good understanding of Salesforce.com Governor Limits wif an ability to optimize code to respect the limits.
• Experience in preparing Test Strategy, Creating Test Plans, Test Cases, Test Scripts and Test Reports for Manual and automated testing for various business applications.
• Superior analytical, troubleshooting, communication and presentation skills.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Experience in working wif clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

TECHNICAL SKILLS

Salesforce: Apex Data Loader, Force.com Excel Connector, Apex Triggers, Visual Force, Apex Scheduler, Apex Language and Eclipse IDE Plug-in

Programming Languages: C, C++, HTML, JavaScript, CSS, JAVA, AJAX, XML

Web Services: REST, SOAP, BULK API, DATA.COM API

Technologies: Salesforce CRM, Marketing Cloud, Apex Classes, Visual Force Pages, Sales Cloud

Operating System: Windows, Linux, MAC-OS, Ubuntu

Office Tools: MS Office, MS Excel, MS Visio, Power Designer, Sales Cloud and Service Cloud, Bit Bucket

PROFESSIONAL EXPERIENCE

SALESFORCE DEVELOPER & BUSINESS ANALYST

Confidential, NY

Responsibilities:

• Worked on standard and custom S-objects on the Salesforce.com(SFDC) wif a deep intent to meet the requirements and enhancements to the existing system architecture.
• Written SOQL & SOSL Queries wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.
• Developed Batch class to handle bulk logic and invoked the batch class from trigger context asynchronously.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Written Apex unit test classes for Triggers, Apex classes to meet 75% of code coverage to migrate to Production Instances.
• Created Communication templates for Email alerts based on Text, HTML and Visualforce types.
• Successfully integrated Salesforce wif external application by using Web Services API and SOAP.
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Involved in Data Migration by using Data Loader, Workbench and Command Line Data Loader.
• Implemented Lightning components, Apps, Pages and Configured Salesforce Lightning SF1 mobile app.
• Resolve the Cases and Support to the team during implementation and working wif real-time Troubleshooting.
• Worked wif SF Chatter, which helps the users to communicate wif the organization easily and quickly.

Environment: SFDC, Force.com, Controllers, Visual Force Pages, Triggers, Process Builder, Workflow & Approvals, Apex Data Loader, HTML, JavaScript, Java, Web Services, Eclipse IDE plug-in.

SALESFORCE DEVELOPER/ADMIN

Confidential, NJ

Responsibilities:

• Interact wif Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Resetting user passwords, Security tokens and monitoring secured networks for accessing Salesforce application.
• Worked on Custom Settings and Email Services for automation using Apex Classes.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Uploaded about close to a million records using Data Loader and experienced in cleansing and De-duplicating bulk loads.
• Developed various profiles, Tabs, Roles and configured the permissions based on the organizational Hierarchy requirements.
• Involved in Setting up Standard Objects like Accounts, Contacts, Opportunities, Reports & Dashboards, Lead and Campaign.
• Used the Web Service API to retrieve, Deploy, create, update and delete customization information.
• Prepared UAT test plan and coordinated UAT wif stakeholders and Business Users.
• Assisted in preparing training manual and conducting noledge transfer sessions.
• Deployed metadata between different Salesforce Sandboxes using Change Sets.
• Worked wif Workflow Rules, Validation Rules, Formula and Process Builder.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.
• UsedAjax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, HTML, JavaScript, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse IDE plug-in, Windows XP.

SALESFORCE DEVELOPER

Confidential, NY

Responsibilities:

• Verification and validation of data governance, data quality, data management and data policies through the project life cycle as well as after application is deployed.
• Worked extensively wif the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Provided ongoing maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Used field level security along wif page layout to manage the visibility and accessibility of fields for different profiles.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Executed test cases, reported test case results, bugs in Microsoft Team Foundation Server. Worked on translating several Visualforce pages to lightning framework.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench. Written Triggers, Apex classes, Batch and schedule jobs. Validation rules were created to ensure the required data is captured in the fields. Wrote Test classes above 75%.
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 autantication and connected app. Involved in data cleanup and mapping in data migration project.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Evaluated Work.com Support module for call-center / help desk application.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.Com.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

SALESFORCE DEVELOPER

Confidential, TX

Responsibilities:

• Hands-on-experience in designing Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Efficiently worked wif standardobjects like Accounts, Contacts, Leads, Cases and Opportunities.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Created SOQL&SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed and supported Extraction, Transformation and Load process (ETL) using informatica.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Implemented Web-to-lead, Web-to-Case and Email-to-Case to generate new Leads and Cases.
• Created workflow rules and defined actions to be performed when criteria met.
• Created templates, page layouts, and record types according to the business process requirements.
• Worked on Data updates and Loads on need basis using Data Loader.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Migrated data from CSV (Comma Separated Values) files to SFDC using Data Loader.
• Creating and used Email templates in HTML and Visualforce.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals

SALESFORCE ADMINISTRATOR & SALESFORCE DEVELOPER

Confidential, CA

Responsibilities:

• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Implemented Service cloud and Opportunity Management, Case management, Product & price book, Visual force sites for business support and technical support for its channel customers.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.
• Experience wif managing the complex data Experience in Integrating App Exchange Applications wif Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages.
• Customized tabs for different business users groups and business centers.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Data Loader, Apex Pages, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Visualforce (Pages, Components and Controllers), Connected Apps, Eclipse IDE plug-in, Conga Composer.

SALESFORCE ADMINISTRATOR & BUSINESS ANALYST

Confidential

Responsibilities:

• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Used field level security along wif page layouts to manage access to certain fields.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and Technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Developed and configured various reports and report folders for different user profiles based on the needs.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings.
• Imported data from excel sheets in to Accounts, Contacts and Products using Data

  Loader and Import Wizard.

• Experience in SFDC Administrative tasks like creating profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation Rules, Reports, Dashboards, Tasks and Actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups.

JAVA DEVELOPER

Confidential

Responsibilities:

• Responsible for gathering the requirements doing the analysis and formulating the requirements specifications wif the consistent inputs/requirements.
• Involved in coding for required Java classes using struts framework.
• Developed Action classes and Action Forms using Servlets and MVC Design.
• Involved in Unit testing to some data accessing modules.
• Used CVS for version control of the product.
• Involved in writing Business Objects, Service API’s, Data maps, Entity classes to the corresponding existing business classes.
• Written JavaScript functions to show/hide/print Pop Up.
• Modified existing CSS files to meet GPSIS display and print standards.
• Gone through all the SDLC& STLC phases, Gap Analysis and fulfillment.
• Used Eclipse as the development IDE and Apache Tomcat as the Application Server.

Environment: JDK 1.4.2, JSP, J2EE, Servlets, JDBC, Oracle, Web Logic, Eclipse Workshop IDE, JQuery, JSON.