SUMMARY

• Certified Force.com Developer and Administrator with 7+ years of IT experience, which includes 5 years of Salesforce application development.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Interface with vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT and Customer support processes.
• Experience working with Force.com IDE, S - Controls Integration, Apex Data Loader.
• Expertise in maintaining, enhance and create workflows and validation rules.
• Experience in Creating Roles, Profiles, Email Services, Workflow Alerts, data migration activities, Actions, Escalation rules, Assignment rules and Approval Processes.
• Working Knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Sales Force.com Customizations and Configurations- User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, Record Types, Pick Lists, Custom Formula Fields, Field Dependencies and other standard Functionalities.
• Expertise in developing UI Components using Visual Force Pages, Apex Controllers, HTML, DHTML, Java Script, JQuery, AJAX, S-Controls and CSS.
• Experience in Build apps visually with Lightning App Builder and Lightning Components.
• Having good experience on customizing applications using ECLIPSE IDE with force.com plug-in and force.com IDE.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case Objects.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect the limits.
• Experience in preparing Test Strategy, Creating Test Plans, Test Cases, Test Scripts and Test Reports for Manual and automated testing for various business applications.
• Superior analytical, troubleshooting, communication and presentation skills.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Experience in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

TECHNICAL SKILLS

Salesforce: Apex Data Loader, Force.com Excel Connector, Apex Triggers, Visual Force, Apex Scheduler, Apex Language and Eclipse IDE Plug-in

Programming Languages: C, C++, HTML, JavaScript, CSS, JAVA, AJAX, XML

Web Services: REST, SOAP, BULK API, DATA.COM API

Technologies: Salesforce CRM, Marketing Cloud, Apex Classes, Visual Force Pages, Sales Cloud

Operating System: Windows, Linux, MAC-OS, Ubuntu

Office Tools: MS Office, MS Excel

PROFESSIONAL EXPERIENCE

SALESFORCE DEVELOPER

Confidential, NY

Responsibilities:

• Worked on standard and custom S-objects on the Salesforce.com(SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture.
• Written SOQL & SOSL Queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.
• Developed Batch class to handle bulk logic and invoked the batch class from trigger context asynchronously.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Written Apex unit test classes for Triggers, Apex classes to meet 75% of code coverage to migrate to Production Instances.
• Created Communication templates for Email alerts based on Text, HTML and Visualforce types.
• Successfully integrated Salesforce with external application by using Web Services API and SOAP.
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Involved in Data Migration by using Data Loader, Workbench and Command Line Data Loader.
• Implemented Lightning components, Apps, Pages and Configured Salesforce Lightning SF1 mobile app.
• Resolve the Cases and Support to the team during implementation and working with real-time Troubleshooting.
• Worked with SF Chatter, which helps the users to communicate with the organization easily and quickly.

Environment: SFDC, Force.com, Controllers, Visual Force Pages, Triggers, Process Builder, Workflow & Approvals, Apex Data Loader, HTML, JavaScript, Java, Web Services, Eclipse IDE plug-in.

SALESFORCE DEVELOPER/ADMIN

Confidential, NJ

Responsibilities:

• Interact with Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Resetting user passwords, Security tokens and monitoring secured networks for accessing Salesforce application.
• Worked on Custom Settings and Email Services for automation using Apex Classes.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Uploaded about close to a million records using Data Loader and experienced in cleansing and De-duplicating bulk loads.
• Developed various profiles, Tabs, Roles and configured the permissions based on the organizational Hierarchy requirements.
• Involved in Setting up Standard Objects like Accounts, Contacts, Opportunities, Reports & Dashboards, Lead and Campaign.
• Used the Web Service API to retrieve, Deploy, create, update and delete customization information.
• Prepared UAT test plan and coordinated UAT with stakeholders and Business Users.
• Assisted in preparing training manual and conducting knowledge transfer sessions.
• Deployed metadata between different Salesforce Sandboxes using Change Sets.
• Worked with Workflow Rules, Validation Rules, Formula and Process Builder.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.
• UsedAjax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, HTML, JavaScript, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse IDE plug-in, Windows XP.

SALESFORCE BUSINESS ANALYST

Confidential, NY

Responsibilities:

• Verification and validation of data governance, data quality, data management and data policies through the project life cycle as well as after application is deployed.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Provided ongoing maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Executed test cases, reported test case results, bugs in Microsoft Team Foundation Server. Worked on translating several Visualforce pages to lightning framework.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench. Written Triggers, Apex classes, Batch and schedule jobs. Validation rules were created to ensure the required data is captured in the fields. Wrote Test classes above 75%.
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 authentication and connected app. Involved in data cleanup and mapping in data migration project.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Evaluated Work.com Support module for call-center / help desk application.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.Com.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader

JAVA DEVELOPER

Confidential

Responsibilities:

• UsedJAVAframeworks such as Spring, JSF and Hibernate.
• Developed Presentation layer using JSP, HTML, JavaScript, JSF, JSF-AJAX.
• Analyzing the reported bugs, preparing the estimation plan and delivering the fixes.
• Develop and maintain knowledge of the development tools and processes, target platforms and competitive products.
• Involved in development of Web services (SOAP) using CXF, JAX-WS, WSDL, XSD and JAXB to send fusion data to different upstream systems.
• Used ANT automated build scripts to compile and package the application.
• Used Git, the version control tool for code commit and update.
• Worked and configured the application in Web Sphere application server.
• Used Angular.JS and Node.JS for developing single page web applications.