SUMMARY:

Technology professional of 18 years with vast exposure to technical and functional management in information technology. Experienced in project management, infrastructure management and application development and workflow. Excellent communication skills

TECHNICAL PROFICIENCIES:

Project Management & Delivery, Network

Administration, Data Center/Server ConsolidationInfrastructure Assessment and ImplementationStorage Management and Planning, Operational

Assessment and Managed Care OutsourcingInfrastructure Migration, Proposals & Contract

Negotiations, Change Management & Risk Mitigation

Business System Analyst, Project Management, Gap Analysis and Assessment, Requirements Gathering

Data Center Relocation/Application Migration

Business Development, User training and education

Test Management and Planning, Strategy and Approach Testing: Planning, Execution and Implementation, Post Implementation Maintenance

Data Center Implementation and Management

IT Service Management (ITSM) best practices

Software Development Lifecycle (SDLC) Implementation

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, Georgia

Practice Consultant

Responsibilities:

• Managed Data Center Consolidation and Migration Services helping to streamline client data centers to realize cost and energy savings while enabling IT to deliver improved service to business stakeholders.
• Managed the IT provisioning and procurement of all data center services; served as primary point of contact (POC) for partners, vendors, and client stakeholders.

Data Center Migration Specialist

Confidential

Responsibilities:

• Performed Discovery and Analysis of application to server relationship with the business units
• Managed procurement tasks of newly acquired servers.
• Identified existing server port mapping connections for receiving data center facility.
• Managed network services provisioning of all enterprise management resources.
• Collaborated with client/vendor stakeholders on provisioning activities.
• Planned and advised on all facets of migration, coordinating creation and verification of over 400 provisioning reports in advance of each move event

Data Center Migration Specialist

Confidential

Responsibilities:

• Performed current to target state assessment and provided recommendations to executive management for readiness evaluation
• Developed Analysis Reports and Conducted Prioritization meetings with Key Business Stakeholders
• Facilitated Business Requirements and Project Scope sessions with the Project Stakeholders

Confidential, Atlanta, Georgia

Senior Consultant

Responsibilities:

• Successfully directed a project sub - team on a data center and application migration engagement for the Confidential .
• This engagement involved refreshing over 600 Windows platform servers and migrating over 1700 business applications.
• The project concluded timely and under budget, without disruptions to business operations.
• Established and supported a multi server platform environment across 50 servers in 25 locations, providing Business to Business e-commerce connectivity with all major telecommunications carriers.

Lead Network Specialist

Confidential

Responsibilities:

• Developed and delivered firm wide desktop testing guidelines.
• Instrumental in the planning and administration of the Exchange server testing.
• Planned and designed the organization's LAN network expansion.
• Upgraded and configured Microsoft Window server and installed network routers and cabling
• Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration.
• Worked with the management team to develop security policies and conducted network systems security auditing.

PC Support Technician

Confidential

Responsibilities:

• Provided on-site technical support for end users PC and network in city and county government agencies
• Responsible for operating system and desktop software installation, PC upgrading, and network troubleshooting
• Worked on a project for planning and implementing TCP/IP network for Support

Technical Business Analyst

Confidential

Responsibilities:

• Conducted director-level interviews on staffing structures and levels, roles and responsibilities, and skill set requirements. Identified target state characteristics of the Operations group based on industry benchmarking data.
• Facilitated skills assessments of Operations group staff. This data, combined with interviews was used to measure group current skill set and target skills needing more attention.
• Compared the current state of support processes and tools against market competitors and benchmarked industry best practices, and recommended improvements.
• Developed a target state model base on the design and implementation of key ITIL-based processes

Migration Manager

Confidential

Responsibilities:

• Tracked project plans and presented status of past and upcoming application migrations and proactively identified risks and dependencies affecting the project.
• Designed and completed Application Run Books (ARB) and proofed the run books completed by staff before each application was migrated. Also, coordinated and performed OAT and UAT after each application migration.
• Planned and conducted interviews with application developers, users, vendors and operations personnel to analyze, define and document each application and its supporting equipment.

Implementation Manager Software

Confidential

Responsibilities:

• Planned and managed the SDLC server infrastructure. Provisioned, specified and validated the server-build documents of over 100 servers,
• Validated and approved platform hardware and software change requests using the formal in-house Change Management Database (CMDB) and change procedures.
• Collaborated with client system administrators and technical architects on application, server designs and security issues. Provided group training to application and test teams on the change management (CM) software tool.
• Directed the support of over 50 servers in a multi-platform environment (UNIX, Wintel).
• The WAN covers 25 sites, and a 350 plus user community, serving Business-to-Business e-commerce with all major telecommunications carriers.
• Coordinated procurement and accountability of new hardware and software after recommending improvements in functionality where cost to upgrade would affect budgetary decisions.
• Conducted provisioning and testing of WAN circuits and maintained routers, firewall, and switches for VLAN design at client locations.

Confidential, Atlanta, Georgia

Network System Telecommunication Systems Administrator

Responsibilities:

• Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported seven (7) regional locations.
• Administered organizational WAN comprising over 30 Wintel servers as well as MS Exchange systems in multiple remote regions and provided 3rd level support to a 250+ users community.
• Initiated standardized Help Desk processes and services, designing and rolling out an online user training and FAQ offering resulting in a 30% decrease in helpdesk calls and issues.
• Established and enforced security policies and standards for use of organizational IT assets.
• Provided desktop, configuration and phone support for software and hardware.
• Installed routers, switches and hubs as well as cabling of newly supported workspaces.