SUMMARY:

Over twelve years of diversified experience in all aspects of business, commercial, and financial applications as an IT Director, Manager, Project Manager, Project Leader, and Programmer/Analyst. Exceptional analytical and organizational skills, focusing in problem solving and decision making. Effective communication at various customer levels which contributes to the success of systems design and implementation.

PROFESSIONAL EXPERIENCE:

Sr. Associate Advisory

Confidential, Mountain View, CA

Responsibilities:

• Provide a Fit/ Confidential analysis for the following PeopleSoft HCM modules: HR, Payroll, Time and Labor, Talent Acquisition Management, Enterprise Learning Management (Taleo, SuccessFactor…), Succession Planning and third party hospital software vendors such as HCL (Healthstream Learning Center), CME (Continuing Medical Education) Web Tracker, Lectora for SCORM and AICC compliance, HCS (Health Care Source formerly MedeArc) for physician recruiting.
• Oversee the T&L 9.1 implementation planning, fit Confidential analysis, application configuration, quality assurance testing (creating thorough test scripts and test case scenarios).
• Work with Scott and White’s Subject Matter Experts to develop custom T&L rules and NA payroll.
• Apply required regulatory application code updates including changes to payroll calculation routines coming out of the Federal, State, and Local Tax Code changes.
• Implement and expand Time and Labor scheduling and role delegation functionality.

PeopleSoft Functional Lead

Confidential, Berkeley, CA

Responsibilities:

• Provide a Fit/ Confidential analysis to the HR and Budget modules for the implementation of the HCM Position Management and particularly in the PeopleSoft Position Resource Tracking feature.
• Provide a recommendation for a Build versus Buy option.
• Evaluate and recommend a Build or Buy option of Hyperion software.

Application Management Manager

Confidential, Pleasanton, CA

Responsibilities:

• Define/design the overall conversion tactics and strategies to migrate data into a single instance global ERP PeopleSoft version 9.1 for a full cycle implementation with eApps
• Audit and set standards for the use of data fields, data field definitions and data dictionary within ERP reports and testing.
• Work with System Analysts and Subject Matter Experts to understand and document state of data and level of effort to migrate data. Gathering requirements for the design, development, project tracking and documentation methodologies, including requirements for the change control procedures. Providing expert input to the technology and application selection board.
• Develop detailed ETL project plans, conversion/transformation specifications and data mappings based on requirements. Ensure efficient transform, extract, load of data sets, and be able to clearly interpret business requirement specifications into detailed conversion logic and mappings.
• Provide a detailed Fit/ Confidential Analysis for a Pension Admin, Benefit Admin and Time and Labor instances to be upgraded from version 8.9 to 9.1
• Write AppEngine and MicroFocus COBOL processes for T&L rules, customizations, exceptions and Provide weekly production support to Time Entry, Time Administration, and Batch Processing
• Design, develop, unit test, and implement conversion tools/utilities or routines including data quality validation processes and efforts results in re - usable assets.
• Project Manage effort and provide periodic status reporting.
• Work with Production Support Team (including DBAs), Enterprise Data Warehouse Team and Enterprise Data Integrity Team (Business Owners of Data) to resolve data issues in POS (Point of Sales) system in Retail Sales or implement enhancements across applications in a helpdesk environment.
• Provide knowledge transfer and mentoring other team members.
• Provide ongoing business partnership to the Human Resources global business functions to provide systems IT solutions and support.
• In partnership with the HR organization, develop a comprehensive business functional roadmap and corresponding systems plan.
• Work with HR Business management to prioritize and execute on HR systems initiatives. Strong foundation and expertise in HR business processes and systems including core HR, Benefits (Ben Admin), Recruiting, Payroll, Time & Labor, Enterprise Learning Management.
• Provide leadership in the areas of business analysis, technical design and project management for the development or selection of HR systems and solutions.
• Manage the HR IT team of 10 (6 on-sites, 4 from off-shores) and the PeopleSoft production environment including support of employee and manager self-service customer applications and integrations with other internal applications and external vendors.
• Perform staff’s performance appraisal. Interview, select, train, evaluate, and counsel all staff in the Applications Support team.
• Prepare and write SOW, SLA for contract negotiations.
• Experience in ETL Business Objects design and coding for Functional Testing, Integration Testing, Regression Testing, Performance Testing, Stress Testing, Load Testing, User Acceptance Testing (UAT) using IBM's Rational Testing Tools; Rational Test Manager and Manual Tester, Mercury Test Director, Mercury Quality Center and ClearQuest Test Management (CQTM).
• Participate in finding, tracking bugs and driving to resolution, sharing knowledge by effectively documenting works.
• Part of the responsibility is to install and provide support for a third party software vendor Cognos 7.4 with the possibility of upgrade to Cognos 8 and the development of new Cognos 8 BI applications.
• Using Agile methodology to provide analysis, design, testing, implementation, documentation, and support of quality POS payment solutions. Research and recommend potential payment solutions to the POS and IS&T Retail Systems organizations, and the retail business partners.
• Oversee payment projects from requirements gathering through system implementation.
• Create a strong partnership with the retail business stakeholders for the successful deployment of payment solutions.
• Provide ongoing direction and analysis of payment trends and opportunities.

PeopleSoft HCM Sr. Consultant / Data Conversion Manager

Confidential, San Diego, CA

Responsibilities:

• Provide 2nd level domestic an international support - resolve customer issues and cases for PeopleSoft modules HR, Recruiting, CRM, Payroll, Time and Labor, Benefits Administration, and ELM.
• Monitor network and application health regularly as a backup Database Administrator
• Prioritize workload, web/phone cases, and manage workload within SLA
• Monitor unresolved and aging cases assigned in the analyst work queue
• Work with escalation resources within the Northrop and Grumman's to resolve customer issues as needed.
• Research, respond to and accurately resolve cases, in a timely manner and in accordance with department standards and service levels.
• Function as primary customer contact for all incoming cases as assigned.
• Provide consistent and prompt solutions to customer problems to ensure customer s satisfaction utilizing all available resources.
• Accurately document ticket with replication/troubleshooting steps and resolutions.
• Effectively manage personal queue to prioritize and complete workload to meet and/or exceed response and resolution target defined in department SLA with minimal supervision.
• Demonstrate strong follow-through and consistently keep commitments to customers.
• Ensure that each and every customer is handled with a professional attitude and the highest possible level of service.
• Assist Level I Analysts with case resolution.
• Department Operations
• Participate in department training and team meetings.
• Contribute to an environment that encourages information sharing, cross training and an absolute focus on resolving customer issues quick and effectively.
• Acquire and maintain current knowledge of relevant product and service offerings and support policies and understand impact to Team.
• Knowledge Management
• Able to use knowledge tools to resolve cases.
• Contribute to the improvement of the knowledge base.
• Strong problem solving and decision making skills.
• Ability to identify and troubleshoot issues in a web - based environment.
• Strong analytical skills and process improvement orientation.
• Assist with QA and customer test processes when needed in advance of new releases
• Proficient in using CRM case tracking software, knowledge of Windows OS.
• Experience supporting users in a remote computing model (VPN, dial-in modems etc.)

Tools: PS 8.8 HRMS Suites (HR, Payroll, T&L, Ben Admin) and Portal, AIX UNIX DB2 with Oracle database, Window 2000 MS DOS, IBM's Rational Testing Tools; Rational Test Manager and Manual Tester, and ClearQuest Test Management (CQTM), Agile and Scrum Methodologies. Mercury Test Director 7.6 SP3, Mercury Quality Center 8.2 SP1, ETL Business Objects design and coding, MS Project, MS Access, MicroFocus COBOL, PS AppEngine, AppDesigner, PeopleTools, PeopleCode, PS Query, Import Manager, SQL, SQR, SQL+, TOAD, Process Scheduler, Serena Version Control and Release, SOX Compliance, Visio

PeopleSoft HCM Sr. Consultant

Confidential, RoadMountain View, CA

Responsibilities:

• Participate in the initial kick off meeting and key user meetings to gather information for Fit/ Confidential analysis.
• Provide Current State report along with the Fit/ Confidential analysis.
• Provide Confidential analysis and recommendations for possible resolution and customization.
• Facilitate meetings with key users and technical team.

PeopleSoft HCM Consultant

Confidential, San Bruno, CA

Responsibilities:

• Create test plans and validate test plans in test labs per each test instance.
• Experience in Business Objects design and coding for Functional Testing, Integration Testing, Regression Testing, Performance Testing, Stress Testing, Load Testing, User Acceptance Testing (UAT).

  Participate in finding, tracking bugs and driving to resolution, sharing knowledge by effectively documenting work.

• Report defects and work with the developers to resolve the reported issues.
• Import resolutions to the appropriate test instance and retest before closing the defect ID.
• Facilitate daily testers’ meeting and prepare weekly status to upper management.
• Prepare for the upcoming Ben Admin open enrollment.
• Resolve issues in the Ben Partic and Ben Activities where terminated employees being picked up in the current reports

Tools: PS Portal, AIX UNIX DB2 with Oracle database, Window 2000 MS DOS, COBOL, Mercury Test Director 7.6 SP3, Mercury Quality Center 8.2 SP1, MS Project, MS Access, PS AppEngine, AppDesigner, PeopleTools, PeopleCode, PS Query, Import Manager, SQL, SQR, SQL+, TOAD, Visio, Process Scheduler

Information Technology HR Benefit Vice President

Confidential, Los Angeles, CA

Responsibilities:

• PS 8.8 HCM HR Compensation implementation, Succession Planning, Recruiting, Benefit Administration with ADP interface.
• Performs business needs assessment and elicits requirements from business community for bank acquisition and merger.
• Performs Confidential analysis, Impact and Risk Assessments.
• Create Test Plans, Test Scenarios and Test Cases to the approved Requirements using Mercury Test Director 7.6
• Monitors additional System Integration Test activities.
• Oversees maintenance of Issues, Risks, and Problem logs.
• Oversees activities of Client Acceptance Testing.
• Documents Meeting Minutes, as required.
• Assists in Implementation and Rollout preparation activities and outsourcing.
• Conduct testing related tasks, document and reports results.
• Manage assigned tasks in accordance to policies and guidelines to meet the agreed upon deliverables, and company, group, and personal goals.
• Facilitate effective communications, written and verbal with project team members, operating units, and all levels of management, Knowledge of Formal System Life-Cycle Methodology and Systems Project Experience, Proven Ability to Relate Business Processes to Technology Solutions

Tools: PS Portal, AIX UNIX DB2 with Oracle database, Window 2000 MS DOS, MicroFocus COBOL, Mercury Test Director, Win Runner, Load Runner, MS Project, MS Access, PS AppEngine, AppDesigner, PeopleTools, PeopleCode, PS Query, Import Manager, SQL, SQR, SQL+, TOAD, Process Scheduler, SOX Compliance

PeopleSoft 8.8 Functional Project Manager

Confidential, Gainesville, FL

Responsibilities:

• Fine tune Time and Labor processes.
• Address and resolve HR, PR, T&L production issues
• Functional Lead in the implementation and Data Conversion efforts for PS 8.8 Student Admin, Student Records.
• Participate and facilitate in super users meeting to build functional specification for 2 additional interfaces to T&L. One is for Chrono and an independent in house software team.
• Provide hands on to technical team and work with technical team in the interfaces.

System Environment: PS Portal, AIX DB2 Oracle

PeopleSoft 8.8 Functional Project Manager

Confidential, Washington, DC

Responsibilities:

• Install, upgrade and support PeopleSoft HRMS, Payroll, Benefit/Pension Administration on Release 7 and 7.5 using Micro Focus COBOL and JD Edwards’ suites. Participate in a full life-cycle HRMS, Payroll, Benefits Administration implementation for beta and delta sites. Implemented Accounts Payable module to provide an efficient way for payment management. Generated financial reports for AP Input Listing and resolved problem tickets from EDI using Oracle/DB2.
• Perform Functional Lead's role in the implementations of PeopleSoft 8i for the following modules: HR, Time and Labor, Benefits, Benefits Administration, AP, and NA Payroll for a number of Bay Area clients.
• Oversee the helpdesk support with a staff of 6 engineers to resolve technical issues for internal clients.
• Implement PeopleSoft 7.5 Student Administration modules (e.g., Student Records, Student Advisor, etc.), and subsequently upgraded Student Administration Student Records and WorkFlow modules to version 8.3 for Confidential .