SUMMARY

• 7 years of IT experience with more than four years experience in salesforce.com CRM (SFDC) and Force. Platforms aDeveloper and administrator.
• Salesforce.com Developer with 3Years of experience in Sales forceCustomization, Security Access, creating Visual Force pages, controllers, Apex Classes, Apex Triggers.
• Proficiency in administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Forecasts, Formula fields, Workflow rules, Validation rules.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects on Force.com platform and Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of SalesforceCRM, and Salesforce applications based onApex Languageand leveragingForce.comPlatform - - world’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• In depth understanding of CRMbusinessprocesses like Forecasting, Campaign Management, Lead Management, Account Management, Case Management.
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, ValidationRules, Workflows and ApprovalProcesses for automated alerts, field updates and Email generation according to application requirements.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflow rules, approvals, visual Force Pages, and Apex classes
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com (SFDC)
• Experience in databases such as SQL.
• Hardworking, Detail-oriented, Dependable, Team Player and Result-oriented.

TECHNICAL SKILLS

Force.com Platform: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components, Controllers), Apex Web Services, Ajax, Workflow and Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Loader

Programming Languages: C, C++, java, Python

Scripting Languages: HTML, DHTML, CSS, JavaScript

IDE: Eclipse 3.x, Force.com IDE

Databases: Oracle 8i, 9i, 10g, 11g, SQL 2008,2012

PROFESSIONAL EXPERIENCE

Confidential, OH

Salesforce Developer

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on enhancements to SFDC application required by business users from time to time.
• Hands on experience on Roles, Profilesand Security and Sharing settings.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Actively participated in the design and development of custom Visualforce search pages On Accounts & Opportunities and the Visualforce Controllers.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce, Force.com and Web Services.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Designedtechnical design documents from BRS/FRS.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Salesforce.com Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential, PA

Salesforce.com Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Seibel CRM, Informatica power center, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Siebel, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects
• Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow.
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, NYC

Business Systems Analyst

Responsibilities:

• Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system.
• Played a pivotal role in JAD sessions helping to develop detailed solutions and documented the Functional and System specification requirements.
• Worked as an Interface between the end users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Followed a structured approach to organize requirements into logical groupings of essential Functional
• Requirements, Non Functional Requirements, Interface Requirements and Report Requirements and ensures that critical requirements are not missed
• Conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows using MS Visio and documented the business process and various business scenarios.
• Performed quality audits of the requirements and distributed to all stakeholders. Conducted user interviews and JAD Sessions as a part of the requirements elicitation.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, Share Point, Visio, Requisite Pro, and MS-Excel, MS Office Suite.

Confidential

Systems Analyst

Responsibilities:

• Assisted PM in preparing project plan, time lines, scope document, stakeholders and resource identification.
• Responsible for meeting with Business Process Owners and SME (Subject Matter Experts) and gathered requirements for creating the system using prototypes and document analysis.
• Investigated and analyzed competing technologies, COTS to identify useful features and provided evaluation report to the management.
• Developed questionnaires and interviewed application users.
• Articulated Business Requirements from user interviews then converted to Use Cases &technical specifications (SRS).
• Interacted with the customer and program team to evaluate and prioritize the stated user requirements and analyzed complex issues and provided comparative analysis of alternativesleading to a solution recommendation, action plan.
• Created and maintained Requirements Traceability Matrix (RTM)and involved in system analysis and design.
• Conducted Joint Application Development (JAD) sessions with the development team to develop and understand the business requirements and created work flow diagrams using Visio.
• Wrote and executed SQL queries and converted to Excel for data analysis effort for ad-hoc reporting.
• Identified resources and allocated tasks to maximize resource utilization.
• Performed business process analysis and implemented business process re-engineering techniques.
• Involved in providing technical expertise to define defect remediation process for QA team and provided detailed estimates for the change control process.
• Identified key Test scenarios as well as sample Test Data and documented key Test Cases to be executed during the evaluation of the COTS software.
• Responsible for the completion of projects within specified time and budget dealing withfinancials, project work flow, change management and dealing with vendor relationships.
• Collaborated with the QA team to develop the test (plans/scenarios/cases/data) to be used in testing based on different business requirements.
• Assessed the following factors: aesthetics, layout, consistency, and user effort in determining user interface designs
• Involved in conducting UAT to make sure that all the user requirements are catered by the application.
• After successful development and testing of the product, participated in product release and deployment to end-user.
• Worked as a production support as a part of DCU (Data Correction Unit).

Environment: MS Visio2003, MS Project2003, MS Excel2003,MS Word 2003 Java, JSP, Windows XP, Solaris10, Requisite Pro2003, Clear Quest2003, PVCS, Oracle8i, Toad7.6