SUMMARY

• A Qualified IT Professional with 8+ years of experience as a ServiceNow suite developer and administrator in Designing, Configuring, Administering, Scripting, Customization, Deployment and Integration of the ServiceNow ITSM platform, used in ITIL Management delivering medium to large - scale ServiceNow implementations
• Expertise in working with different ServiceNow modules such as Incident management, Change management, Problem Management, Release Management, PPM, Integrations and Notifications
• Experience with infrastructure and application discovery tools such as HP DDM, BMC ADDM, ServiceWatch and ServiceNow discovery.
• Applied supply chain methodologies to ensure coordination in the global supply chain.
• Excellent knowledge in Development, implementation, administration of ServiceNow and Remedy.
• Experienced in all phases of application lifecycle including Requirement analysis, Design, Development, Testing, Production Support
• Extensively worked with integrations between ServiceNow and third-party applications like BMC Remedy.
• Create newServicecatalog requests and items with variables and variable sets.
• Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
• AppliedSupplyChainManagement(SCM) to ensure coordination with Purchasing Agents.
• Configuring HRServiceManagement, Project Portfolio Management (PPM), Incident and Knowledge Management, and Web Services Integration.
• End to End Development and Customization of Incident/Problem and Change management applications per ITIL and Invesco's processes and policies.
• Developed application from business requirements and/or technical design documents.
• Developed, managed and tested application code, user interface and third-party integration components using prescribed application development guidelines.
• Provided process and technical solution options, risks and impacts. and Tracking of Incident from creation to closure, with timely communication to business. Monitoringservicelevel agreement (SLA's) and operation level agreement (OLA's).
• Managed Incident Management process where all P1 and P2 incidents were managed through toservicerestoration.
• Good understanding IT related technologies (Java, Web service, MQ Series, ETL, Reporting and Middleware) to discuss with developers and business
• Developed reports as per requirements from management.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Worked on enhancement requests which required as part of Software Management and Asset Management implementation.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management,ServiceCatalog, Configuration Management.
• Experience in Waterfall, Scrum, Agile MethodologiesInvolved in creating UI Pages, UI Actions, Catalog UI policies, Business rules, Client-side scripting and server-side scripting.
• Efficient team member with excellent work/time management skills, excellent leadership, communication and interpersonal skills and ability to work under strict deadlines.

TECHNICAL SKILLS

ITSM tools: HP Service Manager, HP Access Manager, BMC Remedy, ServiceNow.

Languages: SQL, PL/SQL, Angular JS, JavaScript, JQuery, HTML 5, XML, CSS 3.

Databases: Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4, MS Access, TOAD, Teradata Utilities.

Operating Systems: Windows 95/98/NT/2000/XP, SOAP UI.

Utilities: MS Word, MS Excel, MS Office.

Methodologies: SDLC, Waterfall, Six Sigma, Spiral, Agile, SCRUM, V-Model

PROFESSIONAL EXPERIENCE

Sr. ServiceNow Developer

Confidential, Nashville, TN

Responsibilities:

• Developing integrations both inbound and outbound with SOAP & REST web services.
• Setting up Mid-Servers for outbound integrations.
• Good working experience on Project Portfolio management. Created business processes for the modules.
• Applied Supply chain methodologies to ensure co-ordination in global supply chain
• Cloning of production instances to non-production instances.
• Involved in creating and configuring the SLAs as per the requirement.
• Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
• Responsible for the acceptance, identification, storage, and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
• Constructed thecatalogitems from Scratch inServiceCatalog.
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements forServiceNow modules.
• Worked on Creating Users, Roles and Groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis.
• Involved in the reconciliation of complicated workflows to a simpler form.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
• Creating the UI pages to use them in catalog items using the UI Scripts
• Working on different kinds of variables and variable sets.
• Involved in gathering the requirements from the Business Team and the creation of technical, functional specification documents.
• Involved the executive planning and strategic implementation related to corporatesupplychain processes designed for high-levelsupply chainefficiencies throughout the company's global organization.

Environment: ServiceNow (Helsinki, Geneva, Fuji), JavaScript, XML, Notepad++, Angular JS, SOAP UI, XML, HTML5, CSS3, Web Services, SOAP, Microsoft Excel, Toad, SQL Server

ServiceNow Developer

Confidential, St louis, Mo

Responsibilities:

• Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Worked on Creating Assignment Groups as per the nomenclature.
• Worked on creation of SDCI's and routing changes including inline routing and recommended routing.
• Created scripts using Angular JS.
• Worked on creation of Service Now Templates, Schedule Driven Requests as per User requirements.
• Utilize the ServiceNow Service Catalog for users to create Service Requests and Service Items.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Design and Configuration.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, implemented using UI scripts.

Environment: ServiceNow, HTML, Angular JS, CSS, XML, Notepad++, Web Services, SOAP, Microsoft Excel.

ServiceNow Admin/Developer

Confidential, San Francisco, CA

Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Configured UI Page and UI Macro using the Jelly and JavaScript.
• Managed end user portal and created dynamic, static block for the content management system.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Experience in configuring email notifications in Service Now.
• Managed all Change Management Information (Service Now). Configured multilevel approval workflow for the change request.
• Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item.
• Managing Service all global IT to a single system of record.
• Created various outbound Email Notifications using Email Templates.
• Generating weekly reports and metrics for IT management.
• Configured metrics for indicating KPI of the Industry in different measure.
• Created many standard workflows which are being re-used and propagated.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
• Worked in Agile methodology with sprint duration of two weeks and involved in daily standups.

Environment: Service Now, JavaScript, HTML, CSS, XML, Web Services, SOAP, and Encryption.

Java J2ee Developer

Confidential, Dallas, TX

Responsibilities:

• Involved in designing the application by drawing UML diagrams using JUDE tool.
• Designed a flexible and highly dynamic framework that incorporates robust marshaling and un marshaling from XML and allow rapid development & deployment of web services by aggregating back-end service invocations
• Developed the UI pages using HTML, DHTML, Java script, AJAX, JQUERY, JSP and tag libraries.
• Produced and consumed web services using WSDL, SOAP, JAX-WS, Apache CXF, JAXP & JAXB.
• Developed web services using Restful technology to support JSON and XML using JAX-RS
• Used JSP for presentation layer, developed high performance object/relational persistence and query service for entire application utilizing Hibernate.
• Developed web application using JSP custom tag libraries, Struts Action classes. Designed Java Servlets and Objects using J2EE standards.
• Implemented application using Struts MVC framework for maintainability.
• Implemented design patterns -Session Facade, Singleton, Factory, Service Locator, DAO, VO.
• Developed the server side components (EJBs) following the MVC architecture and Struts Framework.
• Worked with customers to gather requirements and developed use cases and test plans.
• Involved in Authentication & authorization checks using x.509 digital Signatures.
• Implemented JMS to communicate with other applications in deciding the further processing
• Developed reference architecture for SOA environment.
• Worked on Agile Methodology
• Developed the XML Schema and Web services for the data maintenance and structures.
• Designed database and created tables, written the SQL Queries and stored procedures as per the requirements.
• EJB Session Beans were used to process requests from the user interface and entity beans were used to interact with the persistence layer.
• Used Log4J for logging and tracing the messages.
• Involved in coding for Junit Test cases, ANT for building the application.

Environment: Service-Now, Change Management, Configuration Management and Core functionalities.

Java Developer

Confidential, Hartford, CT

Responsibilities:

• Involved in analyzing the user requirements and specifications for deciding the flex component needed to be developed and their interaction.
• Involved in the design by preparing UML diagrams using Microsoft Visio tool.
• Created POJO layer to facilitate the sharing of data between the front end and the J2EE business objects
• Used server side Spring framework and integrated with custom data base API for persistence with Oracle data base.
• Involved in doing logging, exception handling and transaction management using spring AOP.
• Used Oracle coherence for real-time cache updates, live event processing, and in-memory grid computations.
• Developed restful Web services by using JERSEY tool.
• Implemented Message Driven beans to develop the asynchronous mechanism to invoke the provisioning system when a new service request saved in the database used JSM for this.
• Transformed XML documents using XSL.
• Used JavaScript for client while server validation through Expression Language
• Used DAO’s as design patterns.
• Created PL/SQL -Stored Procedure & Functions for the Database Layer by studying the required business objects and validating them with Stored Procedures using Oracle also used JPA for persistence.
• Developed authentication through LDAP by JNDI.
• Developed and debugged the application using Eclipse IDE
• Developed test cases and performed unit testing using JUNIT.
• Implemented Maven as build and configuration tool.
• Used SAML for SSO login to access the web service provided and OAuth for authorizing the user to the application.
• Used Apache Tomcat Application Server for application deployment in the clustered window environment
• Used CVS repository for version control, created dynamic reports using SQL.
• Developed format for the data inside requests and responses by RESTful web services using JSON.
• Used SQL Developer, PL/SQL, SQL*Loader for internal data storage and retrieval.
• Involved in fixing IST, QA and production defects & tracked them using QC.