SUMMARY

• 7+ years of overall professional IT experience with over 6+ years of extensive experience in Salesforce.com CRM and Force.com platform.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Experienced in Salesforce.com Service Cloud development including SDLC, standard and customobjects, Apex, and Visualforce pages.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts and Workflow Alerts/Actions/Approvals.
• Experienced in Force.com Web Services API for implementing web services to access data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange application and with other applications like ACT, Lotus and Oracle Apps.
• Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex language.
• Good knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Experienced with Big Machines as part of the project Guided Selling, Product Configuration, Quoting, with links to automated pipeline forecasting, Complex Pricing & Discounting, Approval Workflow, Proposal Generation.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Experienced in Customization, Workflows, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security and sharing rules at object, field, and record level for different users.
• Experience in web technologies like HTML, XML, CSS, JSP, WSDL, REST and SOAP
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills.
• Experience in working with Offline edition and reporting modules
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, ETL, SOAP, WebLogic, and WebSphere.
• Proficient in learning new technologies and quickly adapting to new environment.
• Experienced in cloud technology and on premiseinfrastructure integration forSalesforce.com.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Developed and worked on differentSalesforce.com environments such as Sandbox and Production environments.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Synchronized ETL flows between various databases and report servers.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Integration with 3rd Party tools

Programming Languages/Java Technologies: APEX, C#, VB.NET, C, Java, EJB, Servlets, JSP and VB 6.0.

Web Technologies: ASP.Net, Web Services, XML, HTML, DHTML.

Scripting Languages: VBScript, JavaScript.

Databases: MySQL, SQL Server, MS Access 2003, Oracle 10g/9i

Web Servers: IIS, Tomcat

IDE: Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, MS Visual Studio.NET 2003/2005, MS Visual Studio 6.0, Expression Blend 2, Net Beans, Eclipse 3.4.1, My Eclipse 7.0 .

PROFESSIONAL EXPERIENCE

Confidential, PA

Sr.Salesforce Developer

Responsibilities:

• Working as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developing various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developing APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developing and deployed workflows and approval processes for opportunities and products/ assets management.
• Involving in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involving in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Working on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involving in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Developing email-to-case functionality to captures customer inquiries in the Service Cloud.
• Creating and used Email templates in HTML and Visualforce.
• Integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Built integration framework between Salesforce and Selectica for CPQ module.
• Working on integration between salesforce and oracle for quote integration using Jitter bit.
• Using the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacting with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, New York, NY

Sr.Salesforce.com Developer

Responsibilities:

• Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
• Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.
• Involved in System design meetings and gave the SFDC demo to the Business.
• Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.
• Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.
• Implemented Salesforce for Outlook for integrating Salesforce with Outlook.
• Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Developed Apex classes, Triggers, Batch Classes and scheduled Classes to automate various business processes.
• Designed, and developed the custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of application
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customer .

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Palm Beach, FL

Sr.Salesforce.com Consultant

Responsibilities:

• Performed the roles of Salesforce.com Consultant, Developer and Admin in the organization.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Content.
• Enabled & Worked on Customer portal.
• Developed Visualforce pages, Components, Controllers for displaying documents in Content.
• Worked on Sites for publishing visual force pages.
• Used CSS style sheets for formatting the Visualforce user interface.
• With Apex Data loader uploaded different types of documents to the salesforce database.
• Developed & Scheduled Reports and Dashboards for business users.
• Prepared user manual and technical support manual.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Participated in cross-functional teams that address strategic business issues involving CRM, Marketing and Sales operations.
• Created Data Models and implemented the relations between the objects using MS Visio.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed Test classes and maintained minimum of 85% code coverage.
• Created Apex schedule jobs to perform the same operations in a scheduled time.
• Developed Reports and Dashboards as per the business requirements.
• Used Salesforce Enterprise API to Integrate with existed Java web application.
• Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.
• Implemented Single Sign-On to maintain the same login credentials for Sales force and other applications.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, Reports and Dashboards.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and various Reports and for different user profiles
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Participated in the training sessions provided by the Salesforce team and support end users. Involved with Salesforce.com Premier Support and handled the support cases with the helpsalesforce.com support.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), CSS Style sheets, Custom Objects, Page Layouts, Sandbox data loading, Apex Data loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, North Chicago, IL

Salesforce.com Consultant

Responsibilities:

• Worked on standard objects like Accounts,Contacts,Leads,Campaigns,Opportunities
• Created custom objects, tabs,components and reports.
• Created Stand alone, Bundle, Option products.
• Created Pricing rules, constraint rules for types of products.
• Moved the changes from Sandbox to Production through Change Set.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize the fields, customlinks, related lists and other components on a record detail and edit pages.
• Build the organization role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Implemented record level and field level security and configured their sharing settings.
• Created reports and dashboards for managers home page and provided accessibility to only authorized people
• Used Data loader to import and export data from Salesforce.com objects using CSV files.
• Created validation rules, approvalprocesses, and workflow rules as per the requirement.
• Use Chatter for collaboration.
• Designed and developed Visualforce pages, ApexClasses, ControllerClasses, Extensions and apex triggers for various functional needs in the application.
• Used change sets and Eclipse IDE to migrate changes between environments.
• Debug Apex scripts using Debug logs and system log console to catch exceptions.
• Worked with Apex scheduler to invoke Apex classes at regular intervals.
• Created Visualforce pages that could be rendered as PDFs,and those identifies a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed
• Designed various web pages in Visualforce for capturing various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry
• Integrated the web services by generating the necessary stubs for extracting the data.
• Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects .
• Prepared documents like deployment Doc,Estimation reports,Tractability Reports,Development tracking reports and weekly status reports(WSR)

Confidential, Poway, CAO

Salesforce Consultant

Responsibilities:

• Intensely worked with Apex Triggers, API integration.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created users, roles, public groups and role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers..
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Did the data integration process using Informatica by using Power Exchange.
• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatics, Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Adobe Flex 3.

Confidential

Web Programmer

Responsibilities:

• Involved in Installation and configuration of Weblogic Application Server.
• Worked on Eclispe as the development environment, CVS as version controller.
• Design and development of User Interfaces using JSP, HTML, and CSS.
• Developing Action classes, those are used to delegate the request for Business processing.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Form Validation using Struts Validation framework.
• Developed Webservices and written SOAP and created WSDL for webservices.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Java, JSP, Servlets, Apache Tomcat, Eclipse, JDBC, JavaScript, HTML, JDBC, Oracle 8i, Pl SQL, CVS, JUnit, multi-threading.