PROFESSIONAL SUMMARY

• 7+ years of experience in Business Analysis with good amount of end - end exposure on business implementation for Healthcare and FinanceDomain.
• 4 years of experience as a Salesforce Analyst/Administrator in Business Requirements Analysis, Requirements Gathering and Gap Analysis in analyzing Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Extensive experience in Salesforce Administration (SFA), Creating Roles, Profiles, Page Layouts.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis.
• Well versed experienced in all phases of System Development Life Cycle starting from planning, analyzing, requirements gathering, use case development, designing, testing, deployment and maintenance.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed:
• Business Requirements Document: Develop System/Software requirements specifications (Functional and Non-Functional) according to standard templates, using natural language.
• Wireframes and Other visual documentation: User interface specification and Workflow diagrams
• Experience in designing, developing and execution of Test Cases and preparing Traceability matrix to map the business requirements.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Experience in facilitation of Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME'S, QA team, Walk Through and Signoff with stakeholders.
• Good development experience in Analyzing, Administering, and Testing of Salesforce applications.
• Work independently with users to define concepts, under direction of project managers.
• Excellent Troubleshooting and problem-solving skills with a focus on timely handling issues.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Experience in cooperating closely with- IT experts, project engineers and subject matter experts in planning and developing business requirements. Extensive experience in Business Analysis and Project Management.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS

Core BA Competencies: Business Analysis, JAD Session, Application Design, User Acceptance Testing, Project Management, Use Case Modeling, Technology Implementations, Agile Scrum & Waterfall, SDLC Methods.

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Development Methodologies: Agile and Waterfall

Programming Languages: Basics of C, JAVA, R, HTML.

Databases/Software: Basics of MS SQL Server, Tableau

Team Management: Task Break down, Effort & Time Estimation, Resource Allocation, Risk Management and Execution Control Planning, Timely & Quality Delivery, Recruitment for the team.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Business Analyst/ Administrator

Confidential, Iselin, NJ

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Medidata’s SFDC implementation.
• Carried out Scrum meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.
• Working on Post production support.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, MS Visio, Sharing Rules, MS Word, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, MS Project, Standard and Custom Objects.

Salesforce Business Analyst

Confidential, Appleton, WI

Responsibilities:

• Managed team to implement the documented requirements and reports, assisting in all configuration activities.
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements.
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Performed one time data migration to get Accounts and Contacts data into salesforce.com.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.Developed Apex classes, Visualforce components and extensions.
• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica on Demand to provide integration with oracle financial information to perform advanced reporting and analysis.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Email to case functionality to helps customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.
• Build applications using the Eclipse IDE.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Participate in design meetings and contribute to technical approach.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Customized information on accounts, contacts, and opportunities and tracked related tasks and activities.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Salesforce Business/Data Analyst

Confidential, San Jose, CA

Responsibilities:

• Creating object wise detailed data migration designs and mappings.
• Developing designs and strategies for overall data migration from company's existing Salesforce org to new salesforce org developed for enhanced user experience with lightening functionalities.
• In depth technical analysis on data structures, patterns, behavior and backend functionality of salesforce standard objects.
• POC on the solutions of migration of traditional Notes and Attachments from existing org to new org's Salesforce Content Notes and files objects.
• Designed Informatica transformation logics to support the multiple data variations as per the business requirement.
• Building maps and partitioned SOQL queries in Informatica tool to support the large volume objects data migration.Monitoring bulk jobs throughout the loads and fixing the rejected records and errors on the fly.
• Worked in Agile SDLC model with a team of 6 along with coordination of internal teams which includes 40+ members.
• Unit testing field level mapping transformations, high-level designs and supporting the data migration testing team.Deployments to various test environments and Production environment using ANT and Snap shot.
• Release management, User set ups and keeping prod and test environments in sync by doing code comparisons and generating comparison reports using Snap Shot tool.
• Custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.
• Analyzing the timings and impacts of data migrations in parallel with the real-time integrations running in the background.
• Worked with salesforce support team to increase API limits, identify solutions and overcome issues encountered during the content Notes and files migrations
• Working directly with business and product owners to understand the data migration requirements and resolving the data integrity issues.

Environment: Saleforce.com platform, data loader, Apex, Visual Force Pages, Controllers, VF components, SQL Server, Informatica, Eclipse IDE Force.com Plug-in, SVN Sub versioning, Snap Shot tool, Toad reporting tool.

Salesforce Administrator/ Analyst

Confidential

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Built the organization’s role hierarchy by adding the Roles as per the Organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Improved Interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Configured various Reports and Dashboards for different user profiles based on the need in the organization
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Assisted developer in writing the test cases to meet Unit testing before migration.
• Implemented field level security for sensitive data holder fields.

Environment: Salesforce.com platform-Sales cloud Administration, Apex Language, MS Visio 2007, MS Project2007, SharePoint, MS Office 2007

Business/ DataAnalyst

Confidential

Responsibilities:

• Gathered requirements with the deepest details and ensuring they are delivered as visualized.
• Worked in agile development teams understand the roles and contribution expected for user stories and use cases.
• Created concept models, heuristic reviews, process flows, sketches, wireframes, scenarios, and detailed specifications for the online application.
• Expert in unified modeling language (UML),businessrequirements document (BRD), software requirements specification (SRS), functional requirement documents (FRD), use cases, user stories, flowcharts, UAT andbusinessreporting.
• Worked closely with designers, developers, architects, scrum teams, and stakeholders to gather product requirements. Extensively used MS-Access for Data mapping and SQL to analyze data.
• Handled risk analysis, mitigation plans, status reports, client presentations and business process models.
• Performedbusinessprocess analysis to check the compatibility of the existing system infrastructure with the newbusinessrequirements and translating user expectations into detailed specifications by using various text formats & UML. Prepared and reviewed test plans. Created test scenarios for smoke testing of application.
• Expert in eliciting and analyzingbusinessrequirements from subject matter experts (SME) and communicating them to technical stakeholders for implementation.

Jr. Business Analyst

Confidential

Responsibilities:

• Translatedbusinessrequirements into functional requirements and approaches for developers.
• Represented the organization in client meetings, document meeting outcomes, and coordinated all internal and external follow-ups to close issues in support of theproject requirements.
• Analyzed corporatehealthcarebusinessprocesses to develop customized solutions.
• Worked as a functional and technicalanalystto supporthealthcareclient's system.
• Assisted in representing as the point of contact in the core team for responding to any questions/ queries related tobusiness. Provided specifications for the development team for data loads.
• Collected and documented nonfunctional requirements related to data security, performance and data availability for the data loads as well as the reporting layer.
• Suggested solutions to the development team for the issues reported bybusinessuser group.
• Actively involved in making sure that theBusinessneeds are met based on requirements from each system to process claims in a cost-efficient manner.
• Reviewed the project deadlines, schedule changes along with keeping tab on effort spent on the entire team and simultaneously communicated the same to thebusinesscommunity.