SUMMARY:

• Salesforce Certified Administrator.Highly experienced to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, and data migration activities, custom page layouts, Custom/Console App, Developer console, custom fields and other standard functionality.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow, Schema Builder, Visual Work Flow, Flow Charts, Alerts, Actions, and Approval Processes, Reports And Dashboards, Snapshots, Featuring Customer /Partner portal or communities..
• Excellent skills with Data migration with Import wizard and Apex Data loader application.
• Experienced in managing, Campaign Management, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in working with both sales and service cloud by assisting internal team for managing the Customer relationship with company.
• Experienced in developing Visual force Pages, Eclipse IDE, and Standard and Custom Controllers, Triggers, Class.
• Experience Working with B2B and B2C Models and applications to handle business and Consumer database.
• 1 year of Experience configuring, customizing and programming in Apex, Visual Force, Eclipse Ide Integration with Force.com Ide, Apex classes and triggers, test class, unit testing development and deployment, Experience using Salesforce Lightning.
• 5.5 years’ experience in the role of supporting the Salesforce CRM application as a Salesforce Administrator, Analyst and adoption specialist.
• Designed, Configured the Dashboards and the Underlying Reports based on Reporting Framework - Velocity, Quantity and Quality and ensured user adoption collaborating with the CEO and the Management and the consultant.
• Work with Scrum to manage complex software and product development, using iterative and incremental practices.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator/BA/Dev

Responsibilities:

• Analysed complete client requirements Convert requirements into technical design.
• Created different forms using Force.com Platform.
• Used MS Excel as backend Database to hold data.
• Followed SDLC protocol to complete project.
• Designing the Landing Page using Custom Domain, Role Hierarchy, Custom Profilesandpublic Groupscreation and user management
• Creating Dashboards for various teams for Business Review and decision making.
• UsedSalesforceDeveloper Console to execute apex codes and SOQLand SOSL,SQL Queries to verifySalesforcedata even with use of developer console
• Implemented VF pages, did Apex coding using Eclipse ide and integrate them with Force.com Ide in developing application.
• Analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Performed unit testing and integration testing to deliver error free code.
• Develop modules for all application tiers using Visual Basic, Java, Force.com and third-party platforms and tools.
• Write and review technical specifications based on requirements and functional specifications.
• Worked on B2B And B2C Models and applications to handle business and Consumer database.
• Experience configuring, customizing and programming in Apex, Visual Force, Eclipse Ide Integration with Force.com Ide, Apex classes and triggers, test class, unit testing development and deployment after code coverage, Experience using Salesforce Lightning
• Created and submitted Documents involving all the changes and implementation and their details reviews.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• User Management and License Management.
• Responsible 300 + User Salesforce instance as a Salesforce Administrator.
• Data Management- Clean Up, De-Duplication, Merging of Records, Importing Data.
• Responsible for all Point and Click changes-Creating Fields, Workflows, Record Type, Page Layouts, Designing and configuring user profiles.
• Creating Dashboards for various teams for Business Review and decision making.
• Using Workflow Actions to create email alerts and intelligence to improve user adoption.
• Web2Lead Implementation capturing leads from various customer data capture points in the company website.
• Use to do Customization with point and click as well as programming in Apex, Visual Force, Eclipse IDe Integration with Force.com IDe, Apex classes and triggers, test class, unit testing development and deployment after code coverage, Experience using Salesforce Lightning .
• Responsible for setting up the Salesforce Sales Cloud for the entire organization from a fresh instance when the Company split to create a Start up from its Parent Company by creating portals and web forms for self-service and user’s account records, also kept availability with keeping hold with security controls to access knowledge and idea tab availability . Community development using contacts and accounts details of our customers and community members.
• Managed the entire project lifecycle single handed from Conception, Requirement, Design, Configuration launch and scale user adoption across different user groups.
• Analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Designing the Landing Page using Custom Domain, Role Hierarchy, Custom Profilesandpublic Groupscreation and user management.
• Hands on Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Creating Email Templates, Page Layouts, Workflows, Workflow Actionsand Approval Process.
• Data Import using Data Loader and Data Integrity Testing.
• Gathering Dashboard and Report Framework requirements for the next phase of implementation, Configuring and show casing the dashboards to the CEO and Leadership team to value add and facilitate Business Review and decision making
• Salesforce 1 mobility awareness, Outlook Integration, Collaboration through Chatter
• And using Analytic Snapshots and Custom objects to solve data entry at multiple sources.
• Salesforce Administration and day to day Support for the entire Organization.
• Change management if any during the salesforce release cycles.
• Issue tracking and suggesting product improvement to the Salesforce team.

TECHNICAL SKILLS

CRM: Salesforce sales and service cloud.

Database: SQL, MS Access, SOQL, SOSL

Productivity Tools: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, Power Point

Environment: Force.com Ide, Eclipse Ide.

Productivity Tools: MS Project Management, MS Word, MS Excel, MS PowerPoint.

DB Query Languages: SOSL, SOQL, SQL.

Programming Languages: JavaScript, SQL, Apex, Visualforce.

Databases: MS-Access 2000, SQL Server 2000/2005