IT Asset Management Analyst Resume

OBJECTIVE

I am an experienced professional with a solid background in devising IT solutions for improved business efficiency and client - facing services.
I am great communicator who takes great pride in finding the right solution for difficult problems. Highly motivated and currently seeking a challenging position in the IT sector.

TECHNICAL SKILLS

SAP
Active Directory/Oracle
Win Svr 2003/2008/2012
Microsoft Suite Visio
Project
Visual Studio
Team Foundation Svr
Telerik
Spotfire
Snag IT
Adobe Creative Cloud Applications
VMWare
Citrix
Confidential Asset Manager
Qlikview
RedHAT Linux Ent/Svr
HRIS
ESS
SQL Svr
MySQL
Win Svr
Linux
UNIX
Java
HTML
PHP
JavaScript
SCCM
NAS Svr

PROFESSIONAL EXPERIENCE

Confidential

IT Asset Management Analyst

Responsibilities:

Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration
Provide 3rd Tier Technical support for internal staff and contractors
Troubleshoot and resolve software technical support requests.
Diagnose and provide root cause analysis for high severity incidents
Identify savings opportunities for renewals, software licensing, and services.
Follow through with vendors and stakeholders to obtain identified savings.
Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.
Enter and maintain information in a database format to address budgeting, software compliance & inventory, contracts, and cost.
Worked with Highly Privileged accounts that require high security clearances.
Assist in the development of reporting to address management requirements to obtain information.
Document any identified required changes, and communicate them to the relevant third parties/colleagues.
Using IT resources at an advanced level to create IT solutions and enable the SAM team to better meet their goals.
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Perform software audits/inventories by using Scanning tools to identify all instances of managed software within the infrastructure and compare the license agreements to identify gaps.
Perform User Acceptance testing for scripted software applications
Understanding of information security, security policies, account security policies and standards for logical and physical security implementations.
Provide data validation, i.e. core, processor, server architecture, etc.
Ensure data integrity i.e. inconsistent, incorrect or missing information.
Guide end-user through the order process in Global Request for Services Portal.
Understand the different software license metrics and provide guidance to customer end-users.
Ensure software ordering process workflow is followed by customer end-users.
Assist in the tracking of License Key distribution (when required)
Provide License Key activation and facilitate installation support
Provide ITAM customers support with regards to compliance reporting, license management, software reclamation and reuse, internal audit of software, procurement planning and forecasting, long-range planning and budgeting, etc.
Extend Asset Management processes by providing feedback on how to improve internal tools and portal.
Work on special projects as needed.

Confidential

Customer Service Team Lead

Responsibilities:

Optimize and assign Confidential, UPS, Fedex, Watkins, Eagle, & HUB trailers to fit load size and weight.
Prepare and publish daily, weekly reports
Resolve Customer Satisfaction Issues.
Provide Proof of Shipment and Deliveries for the customer.
Facilitate training for new employees.
Conduct Internal Audits within the Company
Interview Potential Candidates
Subject Matter Expert
Skilled in SAP (Enter and Sorting data)
Verifying Reports (SAP) Inbound and Outbound Shipments
Work with Inventory Management on Vendor Issues
Resolve Receiving Discrepancies with Suppliers and Vendors
Create and Provide Purchase Orders for Suppliers and Vendors
Assist with operational management on Vendor Compliance Satisfaction
Create, coordinate country specific, export and commercial documents
Answer and resolve billing questions when needed
Track and trace all shipments
Daily management and coordination of export/import shipments
Ability to handle multi-projects simultaneously
Audit associates in the following Areas:
Locating and Trouble Shooting Proof of Shipments and Critical orders going to the Customer
Execute Hot orders going to Confidential
Performing Cycle Counts
Responding to Cancelled Deliveries

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