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Business Analyst Resume

4.00 Rating

NJ

SUMMARY

  • IT Service professional with ten years of experience, working in dynamic industries utilizing ITIL best practice concepts to support cross - functional teams, translate requirements into technical solutions, facilitate functional and unit testing rounds, creating documentation and training guides and teh overall deployment and maintenance of IT Service management tools and processes.
  • Within teh ServiceNow space, successfully completed projects dat assisted with teh Implementation and Configuration of Out-of-Box Functionality, Modules, Custom Applications, Workflows and 3rd Party Integration.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, NJ

Responsibilities:

  • Coordinate with stakeholders from various business units and facilitated solutions with users, developers, and support team
  • Perform requirements analysis and create functional design processes, and ensure testing for enhancements and projects are completed successfully
  • Research third party vendors, to address reporting concerns and streamline technical solutions for teh Finance team
  • Play an active part of NBCU Reporting Power Users Group, as trainer and facilitator
  • Manage efforts for introducing new enhancement, patch release, and upgrades promoted into teh production environment

ServiceNow Administrator

Confidential, NY

Responsibilities:

  • Accountable for TEMPeffective delivery of IT Service Management and other Practices using teh ServiceNow platform
  • Participated in discovery and design work to leverage best practice solutions and produce deliverables and mock-ups
  • Gathered and documented requirements from Process Owners tan translating requirements into Technical Specification document
  • Delivered and supported end-to-end solutions including technical implementation of 300+ workflow items for teh Service Catalog
  • Performed End-to-End and Regression Testing for significant release upgrades (ex. from Calgary to Fuji)
  • Provided support documentation for new module and enhancement after a release
  • Analyzed business need for future enhancement requests and coordinated using teh SCRUM development process

ServiceNow Administrator

Confidential, NY

Responsibilities:

  • Maintained Operational Service for teh Service-Now tool
  • Maintained teh integrity of data and relationships in production and non-production instances
  • Participated in requirements gathering with teh Process team members and performed analysis, design, development, testing and deployment of new process workflow and UI interface
  • Demonstrated hands-on experience with teh implementation, and configuration of teh Service-now platform
  • Provided on going technical support to teh Scholastic Technical Services group and other lines of business
  • Maintained a release schedule for new feature deployment, patch upgrades, and releases into teh Production environment
  • Worked directly with leadership to align ServiceNow with IT organization roadmap strategy

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