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Customer Service Manager Resume

5.00 Rating

Waukegan, IL

PROFESSIONAL EXPERIENCE:

Confidential, Waukegan, IL

Customer Service Manager

Responsibilities:

  • Communicate performance expectations, monitor performance against goals, coach and train employees to achieve optimal results
  • Quantify and analyze KPI's (Key Performance Indicators) monthly
  • Create a culture of accountability and high productivity
  • Liaison between sales reps and nurses for customer set up (i.e. ordering supplies, deliveries)
  • Work closely with Distribution Management to ensure data integrity and consistency
  • Managing client expectations and establishing positive working relationship with customers
  • Manages and responds directly to client escalated issuesand complaints
  • Strategically review processes to ensure continuous progression of work efficiencies

Confidential, Waukegan, IL

Customer Service Manager

Responsibilities:

  • Supervised and trained customer service representatives
  • Prepared various standard and ad hoc product and customer service sales analysis
  • Maintained a strong positive relationship with the customers and sales representatives
  • Resolved all disputes that involved our customers and/or sales staff
  • Maintained the company’s pricelists as new part numbers were introduced
  • Assisted with devolvement of creating company policies related to customer service
  • Entered customer purchase orders into ERP system

Confidential, Skokie, IL

Contact Center Manager

Responsibilities:

  • Ensured all policies and protocols were being followed and evaluated for efficiency
  • Performed analytical and conceptual analysis in order to perform technical/supervisor functions to include assessment, planning, and implementation of systems

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