CRM Solution Resume

SUMMARY

As an all - rounder in CRM implementations, I would like to work for midsize/enterprise companies who want to expand their business by implementing/improving CRM systems.
13 years of Experience in IT industry which includes 12+ years of Experience in design, implementation & maintenance of CRM & BI Applications.
Worked for five full life cycle CRM & BI implementation projects which include Service, Sales, Marketing, Reporting & Analytics modules.
Working as CRM Solution Architect for Grifols CRM & BI Applications.
Worked for Novartis Vaccines & Diagnostics in different roles like CRM Solution Architect, CRM Business Analyst, CRM Technical Lead, Siebel Administrator and Siebel Developer.
Worked as CRM Techno Functional Consultant for Bank of America Siebel Financial Services Application & ANCR Siebel Consumer Goods.
Worked as Siebel Developer/Technical Lead for Renault Automotive, Unisys eMarketing/Marketing & Sales Force Automation.
Experience in SalesForce Sales Cloud, Service Cloud & Marketing Cloud (formerly known as Exact Target)
Experience in BI tools like OBIEE-Service Analytics & Salesforce Analytics Cloud
Expertise in major Siebel modules which includes: Call Center, Service, eMarketing/Marketing, Sales Force Automation, eMedical & eDealer.
Very good knowledge in SR/Case Management, Order Management, Asset Management, Opportunity Management, Quote Management, Campaign Management modules and in Reporting systems.
Expertise in understanding business requirements/objectives and Preparing Functional Designs which includes automation of Business Processes Workflows.
Experience in preparing design proposals which include cost, time & resources.
Very good knowledge in other competitive CRM software’s like SAP CRM, Veeva, ServiceMax, APTTUS, Marketo, IBM Unica and Microsoft Dynamics.

TECHNICAL SKILLS

Technologies: SalesForce.com, Siebel CRM, Veeva, SAP CRM, OBIEE, Actuate Reports, Service Max, APTTUS, Marketo, IBM Unica, Cognos & BI Publisher Reports

Programing Languages: C, C++, Java

Scripting Languages: Siebel eScript, Java Script & Siebel VB Script.

Tools: Siebel Tools, Toad, VB Com Tools, Quality Center

RDBMS: Oracle 8i/9i/10g/11i & SQL Server

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